Topic: Replacement parts for the CVO. (Read 11234 times)

mrambo4 · « **on:** July 27, 2015, 11:28:10 PM »

Okay I had a small mishap on my 2015 Street Glide CVO and layer it down at a slow pace making a corner, the wheel caught in a rut in the road turning my front wheel. Scratched up the inner and outer fairing, so I decided to completely replace them, I was shocked when My dealer told me I could not keep the takeoff's. So just an FYI.

MrSurly · « **Reply #1 on:** July 27, 2015, 11:30:34 PM »

Wth? How does the dealer determine that?

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mrambo4 · « **Reply #2 on:** July 28, 2015, 12:37:41 AM »

HD states that any special pieces that makes it a CVO is dealer restricted or something like that. So anything with special CVO painting is restricted, I could not believe it, just wanted to inform the forum in case anyone else gets surprised.

LovemyCVOgirl · « **Reply #3 on:** July 28, 2015, 01:00:56 AM »

If this isn't warranty work then why do you not own these parts? You paid for them when you purchased the motorcycle.

MrSurly · « **Reply #4 on:** July 28, 2015, 08:45:59 AM »

I'm going to go out on a limb, here and suggest that there's been a misunderstanding. Yes, certain CVO pieces are "restricted" which means that you can't order CVO-specific parts without providing a CVO VIN number. The idea being that they don't want you buying the parts to "create your own" CVO clone. The efficacy of that restriction aside, your old parts are YOUR PROPERTY and not the dealer's or MoCo's business.
If you take your bike to the dealer to get the parts installed, that does NOT give them claim to your take-offs.
There are three instances I can think of that WOULD involve the pieces not coming back to you:
1.) warranty claim (for bad paint or similar) where the faulty bits are proof of defect.
2.) Insurance claim, in which case the take off parts actually belong to the insurance company...but I'll bet they'd release them to you.
3.) The item being installed is a rebuilt item and the old one is turned in as a "core".

Otherwise, your parts are your property.
Either there's a miscommunication or someone at the dealer is doing some sort of power play.
Consider this: what if you were going to buy the parts (providing your VIN of course) and install them yourself... would the dealer tell you it was an exchange-only program?

grc · « **Reply #5 on:** July 28, 2015, 08:47:54 AM »

This is nothing new, they've been doing this for years. I would strongly suggest that before taking this dealership at their word, you contact the MoCo yourself and discuss this.

The reason for this policy is simple; they don't want people creating faux CVO's by buying the unique parts and putting them on standard models. It's not only the painted parts, but they often restrict some of the other unique trim pieces as well. However, in the case of damaged parts, there should be a way to have the dealer verify and attest to Harley that the parts are being purchased to replace damaged parts. In fact I know there has to be a way for this to be done, since there are plenty of people who have had this experience in the past and who kept their damaged parts.

Jerry

MrSurly · « **Reply #6 on:** July 28, 2015, 08:52:52 AM »

I've not had the opportunity to do this, but I have certainly wondered about buying, say, a spare outer fairing before the paint set becomes obsolete just to save it on the shelf. The implication of the above is that the MoCo will not allow this??

ZVO · « **Reply #7 on:** July 28, 2015, 09:54:26 AM »

Call the MOCO,

also I have a complete set in Mercury for sale if that helps. No scratches.

mjb765 · « **Reply #8 on:** July 28, 2015, 12:51:45 PM »

Just order the parts from an online dealer and they will ship to you with no issues once you provide the VIN. I did that for a rear fender a few years back.

Alien · « **Reply #9 on:** July 28, 2015, 01:36:36 PM »

I have a classified add for a full set of 2000 Screaming Eagle Road Glide parts here on the forum. I still have my original parts on the bike. I bought them from an online dealer and did have to provide my VIN. Nobody asked for my old parts. Get the parts somewhere else.

JCZ · « **Reply #10 on:** July 28, 2015, 01:46:18 PM »

When I wrecked my 04 SEEG they gave me all my parts back......it was nearly a full painted set.

ultrarider123 · « **Reply #11 on:** July 28, 2015, 01:50:27 PM »

Quote from: JCZ on July 28, 2015, 01:46:18 PM

When I wrecked my 04 SEEG they gave me all my parts back......it was nearly a full painted set.

That's just because they luv ya, JC....

cyco1450 · « **Reply #12 on:** July 28, 2015, 04:23:40 PM »

Quote from: MrSurly on July 28, 2015, 08:45:59 AM

I'm going to go out on a limb, here and suggest that there's been a misunderstanding. Yes, certain CVO pieces are "restricted" which means that you can't order CVO-specific parts without providing a CVO VIN number. The idea being that they don't want you buying the parts to "create your own" CVO clone. The efficacy of that restriction aside, your old parts are YOUR PROPERTY and not the dealer's or MoCo's business.
If you take your bike to the dealer to get the parts installed, that does NOT give them claim to your take-offs.
There are three instances I can think of that WOULD involve the pieces not coming back to you:
1.) warranty claim (for bad paint or similar) where the faulty bits are proof of defect.
2.) Insurance claim, in which case the take off parts actually belong to the insurance company...but I'll bet they'd release them to you.
3.) The item being installed is a rebuilt item and the old one is turned in as a "core".

Otherwise, your parts are your property.
Either there's a miscommunication or someone at the dealer is doing some sort of power play.
Consider this: what if you were going to buy the parts (providing your VIN of course) and install them yourself... would the dealer tell you it was an exchange-only program?

at the risk of ridicule, I am a lawyer and this is absolutely correct. there is also nothing you sign at the time of purchase of a CVO that gives the MoCo that right. the parts are yours. as long as you prove ownership, they must provide you replacements. my hunch is that the parts sit in the Dealers basement and come out once a year when they have their "clean out the basement 1/2 price sale"...

grc · « **Reply #13 on:** July 28, 2015, 05:02:44 PM »

Quote from: cyco1450 on July 28, 2015, 04:23:40 PM

at the risk of ridicule, I am a lawyer and this is absolutely correct. there is also nothing you sign at the time of purchase of a CVO that gives the MoCo that right. the parts are yours. as long as you prove ownership, they must provide you replacements. my hunch is that the parts sit in the Dealers basement and come out once a year when they have their "clean out the basement 1/2 price sale"...

I agree (well, probably not about the 1/2 price sale part but with some dealers, who can really say).

The "restricted" parts cannot be sold by a dealer unless he obtains a qualified VIN from the customer. If the dealer didn't provide such a VIN to Harley, or provided a bogus one, Harley would supposedly fine the dealer. Somehow that morphed into if the dealer didn't return the original part they would be fined. I have no idea if that was something Harley told the dealers, or if it's something some dealers made up on their own. Considering how many guys on this site have in fact received parts without turning in the original leads me to believe the dealer's who claim this are wrong. Either that, or a bunch of dealers have been hit with fines by H-D and they just absorbed the fines.

Harley has the right to require warranty parts be returned. In the case of the painted parts, those are shipped back to the part vendor since they are accountable for the warranty. They, just like the auto companies, DO NOT have a legal right to require customers to surrender parts that aren't being replaced at Harley expense.

Jerry

JCZ · « **Reply #14 on:** July 28, 2015, 05:03:12 PM »

Quote from: Haird on July 28, 2015, 01:50:27 PM

That's just because they luv ya, JC....

I think they just didn't have any room left in the dumpster.

Wayne G · « **Reply #15 on:** July 28, 2015, 06:33:45 PM »

I agree with the group, cant imagine how they could ask that, I think someone is gettin too big for their britches! My bike had $26,000 in repairs thanks to a dumb a** who turned left in front of me, I hit and spun him at about 40ish. Flew over the bike and car about 50 feet cartwheeling landed on my back side and popped up to my feet yelling all sorts of not so nice things. My dealer asked if I wanted any and all of the old parts before they threw them in the dumpster!

MrSurly · « **Reply #16 on:** July 28, 2015, 09:38:10 PM »

Geez, Wayne. That Kryptoglide was reBUILT?

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Streetglide1 · « **Reply #17 on:** July 28, 2015, 10:01:54 PM »

Quote from: Wayne G on July 28, 2015, 06:33:45 PM

I agree with the group, cant imagine how they could ask that, I think someone is gettin too big for their britches! My bike had $26,000 in repairs thanks to a dumb a** who turned left in front of me, I hit and spun him at about 40ish. Flew over the bike and car about 50 feet cartwheeling landed on my back side and popped up to my feet yelling all sorts of not so nice things. My dealer asked if I wanted any and all of the old parts before they threw them in the dumpster!

Now that your okay.....that pic of that beautiful bike hurts me looking at it in that condition and it isn't even mine. The bad gene pool is among us....Da.$% that hurts!

ZVO · « **Reply #18 on:** July 28, 2015, 10:14:57 PM »

If they want to buy it back or discount the new part i would gladly part with it.

mark · « **Reply #19 on:** July 29, 2015, 08:56:23 AM »

I agree, you own those parts and the dealer has no legal basis to take them. You could be a wise ass and tell the dealer you'll sell them back to HD.

2014WtGld · « **Reply #20 on:** July 29, 2015, 11:27:26 PM »

I agree with what's being said about the parts belonging to the owner and not HD. But I had a friend just a few weeks ago that had someone run into him and scratched one of his bags. He ordered a new one from HD. Cost was high being a cvo painted part. When he got it they said they had to have the the old bag bottom back or the Moco would fine them 5k for not returning it. I told him if it were me I would gladly sell it to them but not give it.

grc · « **Reply #21 on:** July 30, 2015, 08:48:49 AM »

Quote from: 2014WtGld on July 29, 2015, 11:27:26 PM

I agree with what's being said about the parts belonging to the owner and not HD. But I had a friend just a few weeks ago that had someone run into him and scratched one of his bags. He ordered a new one from HD. Cost was high being a cvo painted part. When he got it they said they had to have the the old bag bottom back or the Moco would fine them 5k for not returning it. I told him if it were me I would gladly sell it to them but not give it.

So what did your friend do? Hopefully he didn't comply and forced the dealership to clarify with H-D that the part was for an accident repair, not a warranty repair. Companies like Harley and their dealerships will bluff you all day long it seems, but you don't have to fall for the bluff.

Oh, btw, next time tell him he could have his bag repainted. We have a vendor on this site that gets rave reviews for matching the CVO paint jobs. The only problem would be the time involved to ship the part, paint the part, and return the part. If he would be willing to wait until he didn't plan to ride for awhile, he would likely save some cash and also avoid having to deal with the BS artists.

Jerry

2014WtGld · « **Reply #22 on:** July 31, 2015, 09:10:37 AM »

Quote from: grc on July 30, 2015, 08:48:49 AM

So what did your friend do? Hopefully he didn't comply and forced the dealership to clarify with H-D that the part was for an accident repair, not a warranty repair. Companies like Harley and their dealerships will bluff you all day long it seems, but you don't have to fall for the bluff.

Oh, btw, next time tell him he could have his bag repainted. We have a vendor on this site that gets rave reviews for matching the CVO paint jobs. The only problem would be the time involved to ship the part, paint the part, and return the part. If he would be willing to wait until he didn't plan to ride for awhile, he would likely save some cash and also avoid having to deal with the BS artists.
He complied. Wanted to keep good standings with the dealer.
Jerry

grc · « **Reply #23 on:** July 31, 2015, 09:19:13 AM »

That's what I thought. Lots of folks seem to think that way, letting the dealer lie to them or stick it to them on service so they won't affect the warranty, or similar hogwash. Rarely does letting them screw you over and lie to you ever work out in your favor, but to each his own.

Jerry

MrSurly · « **Reply #24 on:** July 31, 2015, 10:18:03 AM »

Quote from: 2014WtGld on July 29, 2015, 11:27:26 PM

I agree with what's being said about the parts belonging to the owner and not HD. But I had a friend just a few weeks ago that had someone run into him and scratched one of his bags. He ordered a new one from HD. Cost was high being a cvo painted part. When he got it they said they had to have the the old bag bottom back or the Moco would fine them 5k for not returning it. I told him if it were me I would gladly sell it to them but not give it.

I would have replied "Bullchit" and then would've said that I'll need that in writing.

The troubling part is that there's not an obvious reason that a dealer would want your old parts...so there must be SOMEthing to the claim that the MoCo wants them back. But, if that's true, why isn't there a set value ascribed to the pieces, like a core charge?

2014WtGld · « **Reply #25 on:** August 01, 2015, 12:53:24 AM »

I agree there should be a core charge on the parts if they want them back. I can only imagine that the Moco only wants to keep the cvo parts hard to get is to protect the price of the cvo's. New and used. But if it's not a vin numbered cvo then I don't really see what it matters. I can't count the times I've heard the spill ( the extras don't help the trade in price). Lol

mrambo4 · « **Reply #26 on:** August 01, 2015, 03:51:22 AM »

I called HD several times, yes if the dealer does not get the part back they can be fined 5 thousand dollars by HD. This has happened to our dealer already. I had to draft a letter and turn it in with my VIN number and then the dealership had to send a letter to HD along with mine to have the takeoff released to me. (There is no warranty issue with this, I would not ever think I would get warranty parts back, I didn't pay for the new parts.) But when they told me I could not keep the new replacement parts I was paying for I freaked.

I understand protecting the CVO image but when they see I own the bike and I also am buying the same color, it's a little to much.

Just wanted people to be aware, there would be a fight if you want your parts.

mrambo4 · « **Reply #27 on:** August 01, 2015, 03:58:35 AM »

Quote from: Mark on July 29, 2015, 08:56:23 AM

I agree, you own those parts and the dealer has no legal basis to take them. You could be a wise ass and tell the dealer you'll sell them back to HD.

Tried this and they laughed, well so did I!

mrambo4 · « **Reply #28 on:** August 01, 2015, 04:01:52 AM »

Also want it to be clear, the dealer I bought the bike from, the one in my picture is not my local dealer I am dealing with on this issue.

grc · « **Reply #29 on:** August 01, 2015, 08:39:27 AM »

Quote from: mrambo4 on August 01, 2015, 03:51:22 AM

I called HD several times, yes if the dealer does not get the part back they can be fined 5 thousand dollars by HD. This has happened to our dealer already. I had to draft a letter and turn it in with my VIN number and then the dealership had to send a letter to HD along with mine to have the takeoff released to me. (There is no warranty issue with this, I would not ever think I would get warranty parts back, I didn't pay for the new parts.) But when they told me I could not keep the new replacement parts I was paying for I freaked.

I understand protecting the CVO image but when they see I own the bike and I also am buying the same color, it's a little to much.

Just wanted people to be aware, there would be a fight if you want your parts.

Nothing new or unusual about that. Harley isn't about doing the right thing, and customers often have to fight them even though the law is clear. Arrogance and disdain for customers tend to be common traits of the management of H-D. They have always relied on lies and what some might call bullying tactics to convince people they had to only use Harley products in their bikes for instance, even though the law has been clear on that since the 1970's. They also shaft many people on warranty issues. As long as the customers accept this treatment, and don't fight them or refuse to buy the products, the arrogant bullies win. Just like in real life out in the real world.

Jerry

Eagle Eye · « **Reply #30 on:** August 02, 2015, 02:02:54 PM »

Yep, I too call BS on the stealer-ship. The parts are yours. I've had insurance repairs and still have the parts that came off.

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Pita · « **Reply #31 on:** August 02, 2015, 07:58:27 PM »

Example. Florida law: Scroll for return of parts info.

http://www.freshfromflorida.com/Divisions-Offices/Consumer-Services/Consumer-Resources/Consumer-Protection/Motor-Vehicle-Repair

NY Law: http://dmv.ny.gov/org/forms/cr82.pdf

Scroll to 82.5(d)

Pita · « **Reply #32 on:** August 02, 2015, 08:05:53 PM »

In case you have never seen this:

http://fox6now.com/2014/05/26/harley-davidson-denies-warranty-claim-for-man-whos-ridden-2-5-million-miles-but-why/

skratch · « **Reply #33 on:** August 02, 2015, 08:16:45 PM »

Quote from: Pita on August 02, 2015, 08:05:53 PM

In case you have never seen this:

http://fox6now.com/2014/05/26/harley-davidson-denies-warranty-claim-for-man-whos-ridden-2-5-million-miles-but-why/

old news, but hd was in the right for denying his warranty. imo.

Frank FX · « **Reply #34 on:** August 06, 2015, 12:34:21 PM »

I had an insurance claim a few yrs. ago and needed new tins for a CVO Convertible. The dealer I bought from insisted I had to turn in the damaged tins. I refused and he would not budge. Another dealer ordered the tins w/o a deposit and had no problem returning MY painted parts. Shop around....

Frank

Cyclegirl · « **Reply #35 on:** September 09, 2015, 08:47:18 PM »

That is crazy. You purchased both the original parts when you bought the bike and the new parts. I don't think they can do that.

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mrambo4 · « **Reply #36 on:** September 09, 2015, 10:56:38 PM »

I finally got it all worked out. After letter after letter, they finally agreed to give me the parts. What an ordeal.

MrSurly · « **Reply #37 on:** September 15, 2015, 07:59:09 PM »

Yay!

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1bad1 · « **Reply #38 on:** October 04, 2015, 01:27:29 PM »

Quote from: ZVO on July 28, 2015, 09:54:26 AM

Call the MOCO,

also I have a complete set in Mercury for sale if that helps. No scratches.

Email me set up for sale. Lawrencecarter30@gmail.com

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happyman · « **Reply #39 on:** October 05, 2015, 11:11:59 AM »

Quote from: mrambo4 on July 28, 2015, 12:37:41 AM

HD states that any special pieces that makes it a CVO is dealer restricted or something like that. So anything with special CVO painting is restricted, I could not believe it, just wanted to inform the forum in case anyone else gets surprised.

cannot be too special. the 15 and 16 CVO SG. used the same paint. that is a first I do believe. its a rotten deal to be honest.

Author Topic: Replacement parts for the CVO. (Read 11234 times)

ultrarider123

mark