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[garretn]

We made it to Arkansas problem free. Bike ran great.

I replaced the battery last night before we left to make sure it was fresh.  I wouldn't pay the dealer $120 labor and $170 for a battery.  What I found interesting is the ECM that sits on top of the battery had a dead bug stuck on it and was quite dirty.  You wonder why I bring this up, the ECM is supposed to be new because it went out during the shop visit.  The part # matches the work order is there more than one ECM on the bike? It would appear they not only don't take care of the customer but they rip off the ESP company.

If the above statement is wrong and there is two ECM's then i'm sorry for accusing the dealer of theft.

[Boatman]

The ECM mounts on the top of the battery tray (snaps in), has 3 plugs I believe, and has fins on it for cooling.  If that had the bug on it, it probably wasn't replaced.

[garretn]

You tell me does look like a brand new 5 mile old ECM. 

[FLTRCVO]

You tell me does look like a brand new 5 mile old ECM.

It appears if that part was replaced it was given to a courier and he secured the part to the grill of his vehicle in Mexico and drove to your Dealer with the part, thus, all the grime on the part, or they took an ECM out of another bike that isn't new, or they never changed the ECM. 

[grc]

Figure out how to read the date code on the part (I believe it's the four digit number on that label) and you might get a better idea of where that ECM came from, or if it's still the stock part.  If Delphi uses a system similar to the one I'm used to at FoMoCo, that code probably translates to 2013, day number 282.  In other words, early in the 2014 model year.

When you call the ESP folks to talk about piston rings, you might also want to talk to them about the ECM they are paying for that you don't believe you received.  This dealership sounds like a real winner.  How much does anyone want to bet that the only reason for the bogus claim of a defective ECM was that someone in that shop needed a new ECM for his bike or that of a friend?

JMHO - Jerry

[Twolanerider]

Figure out how to read the date code on the part (I believe it's the four digit number on that label) and you might get a better idea of where that ECM came from, or if it's still the stock part.  If Delphi uses a system similar to the one I'm used to at FoMoCo, that code probably translates to 2013, day number 282.  In other words, early in the 2014 model year.

When you call the ESP folks to talk about piston rings, you might also want to talk to them about the ECM they are paying for that you don't believe you received.  This dealership sounds like a real winner.  How much does anyone want to bet that the only reason for the bogus claim of a defective ECM was that someone in that shop needed a new ECM for his bike or that of a friend?

JMHO - Jerry

Any hint on the OE date codes applications from the old regulator recall.  It actually specified date codes usage if I recall correctly.

[chrisgriffin]

2015 CVO Road Glide, 6200 miles, Base gasket failed, leaked oil. Pulled the cylinders and found crack in the front cylinder, replacing both cylinders and rings and engine oil. Why can't Harley get this stuff to last!!!

[FLTRCVO]

2015 CVO Road Glide, 6200 miles, Base gasket failed, leaked oil. Pulled the cylinders and found crack in the front cylinder, replacing both cylinders and rings and engine oil. Why can't Harley get this stuff to last!!!

It sounds like another casting issue; composition of materials wasn't consistent, or was the heat so intense it created the cylinder to crack; I'm guessing casting issue unless they tell you something different, but you should inquire why did it crack?

[garretn]

UPDATE:  2600 mile vacation completed no issues and very little if any oil consumption.

Harley sent me a survey about service repair.  Very poor scores prompted a call from the service director at Ft Worth Harley. What I was told was that the ECM was ordered because the bike would not run after cylinder was replaced and after replacing the ECM the problem still exist.  They found antifreeze had got into a connector causing the bike not to run. The new ECM was taken back off the bike and not charged to the ESP.  The fact that I was not told any of this was discussed and agreed I should have been told.  My paperwork showed the ECM charged out but it turns out the invoice they gave me wasn't the final invoice and they assure me ESP was not charged for the ECM.

As far as the rings go the director agreed with me I should have had the option to install new rings at my expense since ESP would not pay for them.  He offered to tear it back down and replace the rings and charge me for the rings only.  I declined that offer I really don't won't it torn back apart.

[FLTRCVO]

UPDATE:  2600 mile vacation completed no issues and very little if any oil consumption.

Harley sent me a survey about service repair.  Very poor scores prompted a call from the service director at Ft Worth Harley. What I was told was that the ECM was ordered because the bike would not run after cylinder was replaced and after replacing the ECM the problem still exist.  They found antifreeze had got into a connector causing the bike not to run. The new ECM was taken back off the bike and not charged to the ESP.  The fact that I was not told any of this was discussed and agreed I should have been told.  My paperwork showed the ECM charged out but it turns out the invoice they gave me wasn't the final invoice and they assure me ESP was not charged for the ECM.

As far as the rings go the director agreed with me I should have had the option to install new rings at my expense since ESP would not pay for them.  He offered to tear it back down and replace the rings and charge me for the rings only.  I declined that offer I really don't won't it torn back apart.

Bottom line you can't trust this dealership as far as you can spit. With regard to offering to break down the engine and install new rings and you having to pay only for the rings ($32.) it should have been done the first time if he was acting in your behalf; ESP does cover rings, how would they rebuild motors under the ESP without replacing rings; my rings were replaced at 83,000 plus miles due to a lifter. Also, you still have no idea what this dealership actually charged ESP to your contract for the repair if I'm understanding you correctly. THIS DEALERSHIP DID YOU NO FAVORS WHATSOEVER AND SHOULD RECEIVE THE RUSTY SHIELD AWARD FROM HARLEY DAVIDSON.

[Twolanerider]

UPDATE:  2600 mile vacation completed no issues and very little if any oil consumption.

Harley sent me a survey about service repair.  Very poor scores prompted a call from the service director at Ft Worth Harley. What I was told was that the ECM was ordered because the bike would not run after cylinder was replaced and after replacing the ECM the problem still exist.  They found antifreeze had got into a connector causing the bike not to run. The new ECM was taken back off the bike and not charged to the ESP.  The fact that I was not told any of this was discussed and agreed I should have been told.  My paperwork showed the ECM charged out but it turns out the invoice they gave me wasn't the final invoice and they assure me ESP was not charged for the ECM.

As far as the rings go the director agreed with me I should have had the option to install new rings at my expense since ESP would not pay for them.  He offered to tear it back down and replace the rings and charge me for the rings only.  I declined that offer I really don't won't it torn back apart.

None of this would give me the warm-fuzzies about this shop.  They would now have the last dollar I'd ever spend there.

[Rooster]

Rust Sheild Award. Now that's funny