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[dalbeatie1]

hello guys

new to site, purchased from new january 2007 a screaming eagle electra glide ultra classic in black & orange in total 15 warranty claims some of which were 3 times the head gaskett blow at 5k then 8k then 12k also chrome and various issues just stupid for a bike that cost £23,000.so after coming back from faaker see whilst travelling through 9 counties, switzland italy slovania plus other, the head went for the 3rd time, so when i came back i phoned h-d and after 2 call they said what did i want ,i ask for a new bike with all the extras swopped over for free plus other things done so it would notcost me anything they oftered me a  :orange:2008 se eg uc in cayone copper and stardust silver, :apple:it has been a painfull 18 months but i have a new bike with all the engine mods done, i must say the manager who help me was brilliant thank you

[bisounours]

Congratulations and      

Me too, I've exchanged my '07 for '08 CUSE;

Now, I'll put for the recall....

[LRebel]

hello guys

new to site, purchased from new january 2007 a screaming eagle electra glide ultra classic in black & orange in total 15 warranty claims some of which were 3 times the head gaskett blow at 5k then 8k then 12k also chrome and various issues just stupid for a bike that cost £23,000.so after coming back from faaker see whilst travelling through 9 counties, switzland italy slovania plus other, the head went for the 3rd time, so when i came back i phoned h-d and after 2 call they said what did i want ,i ask for a new bike with all the extras swopped over for free plus other things done so it would notcost me anything they oftered me a 2008 se eg uc in cayone copper and stardust silver,it has been a painfull 18 months but i have a new bike with all the engine mods done, i must say the manager who help me was brilliant thank you

Wow!  That surprises me.  You must be pretty persuasive.

Good luck on the new bike

[sportygordy]

Any non-disclosures in your swap deals? Curious on this end. I had too.

[johnchalker]

Would be interested in which dealer it was,but well done!

[dalbeatie1]

Any non-disclosures in your swap deals? Curious on this end. I had too.

hi nothing at all

andy

[dalbeatie1]

Would be interested in which dealer it was,but well done!

hi

robin hood in beeston, nottingham.

[REGGAB]

Congratulations.  I've never heard of that being done.   

[bisounours]

I've never heard of that being done.   

Normal, when the exchange is made, the dealer ask the confidentiality about this transaction.

Jacques

[REGGAB]

Normal, when the exchange is made, the dealer ask the confidentiality about this transaction.

Jacques

I got that part Jacques, but I've never heard of an exchange being made.  I've heard of the MOCO being forced to take back product under lemon law, but never exchange.  It's a great thing...........I just hope the same or like problems don't plague the new bike.

[bisounours]

My dealer had not played with the MoCo only with HD France.
I've sent only one letter to HD France and copy to my dealer.
Three weeks later, I've received the offer at no cost.
Before I receive my '08, the dealer had found a new customer for my '07.

In Europe, since 2005, we've a law (similar to Lemon law)  but more restrictive for the seller.
The object, independantly of the warranty time (1 or 2 years), is made for a function and service.
If the service and/or function is not given to the customer, it's possible to ask the reparation or the replacement or the exchange.
The customer choose one of these.

[miker]

Holy Cow!  A dealer doing the right thing?  What next?

[REGGAB]

Holy Cow!  A dealer doing the right thing?  What next?

Pretty novel idea, eh, Mike?   

[johnchalker]

Thats where I got mine from,I find them to be a good dealer,they have just collected my bike in their van for the recall as it is a 200 mile round trip.

[ccr]

I am so glad I read this thread.  For some reason I thought a Victory motorcycle was proffered as a replacement bike after an argument with HD.  In fact, the European HD has done more than we have heard of here in the US, and they stood behind thier customers.  Good to hear.