I'm on a 'break' in Arizona and stopped by Superstition HD in Apache Junction.....they quit doing rentals Dec 1st.....not very much for Motor Clothes....and less than half a showroom of bikes with a bunch of those being the rental fleet for sale. Makes me wonder how long they will last.
Chester's in Mesa looks like business as usual.
As, Owner/Dealer Principal of Superstition Harley-Davidson, part of my responsibilities is keeping my finger on the pulse of all things Harley-Davidson. I have to say that I was surprised by your post and wanted to personally address your concerns. Let me start by saying that Superstition Harley-Davidson is not closing. We have chosen to discontinue rentals because it’s a very seasonal portion of our business. What most folks don’t realize is that a rental department requires more than just having bikes available to rent. There’s staffing of the department, insurance, repairs and maintenance whether the bikes are on the road or not. Our decommissioned rental bikes have always been fast sellers because of the standards we uphold in maintaining them. We decided that our capital was better used for continued education of current employees and hiring more staff to meet our customers’ expectations.
It seems, by the date of your post, that you were here in the height of the Christmas buying season. It’s a very busy time of year for us in all our departments and getting merchandise to the floor as fast as we sell it is an “all hands on deck” proposition. We won’t sacrifice our high standard of customer service during business hours so our Motorclothes & General Merchandise are restocked before or after close of business during high season. If you don’t see something, please ask. One of our Sales Associates will happily answer any questions.
I understand your confusion about the number of bikes on the floor! The simple answer is this – the Motor Company controls when bikes are shipped. Sometimes the inventory is out of balance because we’ve sold more new bikes than we were shipped in a given time. Higher sales = lower inventory. When that happens, a deposit is all that’s needed to claim one of the bikes that are on the way from Harley-Davidson.
I hope I’ve addressed your concerns and we look forward to seeing you on your next 'break'. Be well & ride safe!