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Author Topic: CVO restricted parts purchase  (Read 9944 times)

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grc

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Re: CVO restricted parts purchase
« Reply #15 on: February 26, 2009, 07:29:04 PM »

But I can replace any part on my bike with a non-CVO part and sell the CVO part to anyone, and there's nothing they can do to stop that.  I think it's not only kind of ridiculous, but I don't remember signing anything that says that I agree to give them back a part if I replace mine with the same one.  Something about this just doesn't seem legal.

Who knows, it probably isn't legal.  But legalities haven't stopped the MoCo in the past from trying to force people to use their products for maintenance, or from denying warranty coverage over bogus "modifications" or alleged abuse.  They seem to have a corporate philosophy of doing as they please and forcing the consumer to fight them.  Until someone actually does fight them over this policy nothing will change.

I can see requiring a dealer to submit the VIN number the part is being ordered for, to prevent dealers from stocking restricted parts and selling them to anyone walking in off the street, but that doesn't insure the parts won't get into the hands of the wrong folks.  As much as I hate to say it, there probably are a few dishonest Harley dealerships out there that would just use any CVO VIN to order parts they would then sell to anyone off the street. As some have discussed on this site in the past, people have used other folks VIN's to order parts for their non-CVO bikes.  Without sending the original part back, I don't know of a way to control this.  If anyone has a better idea to control the so-called exclusive parts, please submit it here and directly to the MoCo.  In the meantime, feel free to sue them when they won't sell you a part unless you give them the old one.  Until someone does so, they will continue to do as they see fit.

btw, you could always remove the subject part and then ride over to the dealer and try to convince them the part fell off.  It would be a little tough to do with a fuel tank, but a badge from an air cleaner or tour pak could fall off or be stolen quite easily.

Jerry
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1abastarsmda

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Re: CVO restricted parts purchase
« Reply #16 on: February 26, 2009, 08:02:16 PM »

Who knows, it probably isn't legal.  But legalities haven't stopped the MoCo in the past from trying to force people to use their products for maintenance, or from denying warranty coverage over bogus "modifications" or alleged abuse.  They seem to have a corporate philosophy of doing as they please and forcing the consumer to fight them.  Until someone actually does fight them over this policy nothing will change.

I can see requiring a dealer to submit the VIN number the part is being ordered for, to prevent dealers from stocking restricted parts and selling them to anyone walking in off the street, but that doesn't insure the parts won't get into the hands of the wrong folks.  As much as I hate to say it, there probably are a few dishonest Harley dealerships out there that would just use any CVO VIN to order parts they would then sell to anyone off the street. As some have discussed on this site in the past, people have used other folks VIN's to order parts for their non-CVO bikes.  Without sending the original part back, I don't know of a way to control this.  If anyone has a better idea to control the so-called exclusive parts, please submit it here and directly to the MoCo.  In the meantime, feel free to sue them when they won't sell you a part unless you give them the old one.  Until someone does so, they will continue to do as they see fit.

btw, you could always remove the subject part and then ride over to the dealer and try to convince them the part fell off.  It would be a little tough to do with a fuel tank, but a badge from an air cleaner or tour pak could fall off or be stolen quite easily.

Jerry

I would think that verification by the dealer with photographic evidence of the damaged part should be sufficient, and that information should be retained with the VIN number for any subsequent restricted parts purchases for that VIN.  At that time, photographic evidence would also be needed to show that the new part was, in fact, installed on that bike.  Harley could set their own standards on the extent of the damages to the part, with anything considered to be a minor blemish requiring a buy back of the part by Harley.  I could see selling the part back to Harley, obviously for a greatly reduced price, but not just giving it to them.  The obvious problem with that idea is that they would incorporate that buyback price into all of the parts, and we'd see the prices of parts go even higher across the board.  Maybe they should just require us all to attend a lecture when we buy a CVO, explaining in detail how the distribution of CVO parts to other non-CVO bikes lowers our resale value.  But then some people just don't even get it after being hit in the head with a hammer.  Well, I found out that they do it this way, I'm displeased with it, and life goes on.  Tomorrow will be filled with daylight, followed by widely scattered darkness at night.  I guess I've got bigger worries in life.
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harleyteam

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Re: CVO restricted parts purchase
« Reply #17 on: February 26, 2009, 08:07:30 PM »

wife has an 05 se fatboy (red).  had the front fender exchanged under warrantee, due to a rust spot showing up on the brushed metal under the clearcoat.  one month later to the day,  she hit a yellow pole at local service station.  dealer ordered a  new fender,   at my cost,   no questions asked, and we still have the old fender.  dealer did not even ask to see it.


SO ,  I believe it just depends on your rapour with your dealer.
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planenut

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Re: CVO restricted parts purchase
« Reply #18 on: February 26, 2009, 11:20:14 PM »

Not to add fuel to the fire but You can only order 1 Vin restricted part in a 12 calender mo. in a yr meaning you couldn't order the same item every mo.

The reason is I found this out is when my dealer had to replace a few things on my cuse4,they had put in a new screamin eagle decal in the tourpac(the one that goes between the brake lights )and messed it up bad.The dealers parts manager had to go through hoops and paper work,call his rep ,they had to call H-d  someware,they had to document and explain what happend and so on an so on.It took over three weeks to get this part in.The parts manager felt really bad and also was a learning curve for him.Even he couldn't believe the amount of B/s there is with these bikes to get parts,In all his yrs with Harley  he was speechless


Jon
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Eagle Soars

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Re: CVO restricted parts purchase
« Reply #19 on: February 27, 2009, 01:20:22 AM »

I completely agree with all of your points 1abastarsmda.

I put $$ down on my bike at the dealer back in late January.  It was already there.  There were two issues with the paint, one on the outer fairing, one on the front fender.  They said the parts had already been ordered as they caught them on their inspection (all under warranty of course).  It was mid-winter here in Nebraska, I'm not riding any time soon, and once you take delivery our 30-day window starts to pay the sales tax or penalties start adding up.  I told them I don't want it until it's done. The fairing came in within a couple weeks, but no fender.  After a while I started pressing about what's going on.  Come to find out the MoCo had a record of 2 fenders being ordered for it, so they shut both orders down completely w/o notifying the dealer (story I was told).  After the dealer got it straightened out, they said 2 weeks until the fender would ship.  Should be in next week.

Okay, I'll be the arse...what part are you talking about?  :confused5:   (I know, I know, it IS
the principle, but I had to ask.)
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1abastarsmda

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Re: CVO restricted parts purchase
« Reply #20 on: February 27, 2009, 01:39:13 AM »

I had my front fender replaced...I found a dent on at the night I took it home.  It took about 3 weeks to get it, from what I remember.  The dealer didn't want to replace it at all, because they told me the dent wasn't big enough.  I told them it was big enough for me to go find a bike at a different dealer...I have a new fender now.  Now that I'm thinking about it, I asked about the original fender and they told me they had to send it back to Harley, but then this was a warranty claim, not an outright purchase of a part.
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Eagle Soars

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Re: CVO restricted parts purchase
« Reply #21 on: February 27, 2009, 02:09:34 AM »

I did ask if I could keep the original fairing and fender...and they politely said they HAD to send it back to the MoCo.  No ifs, ands, or buts about it.
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planenut

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Re: CVO restricted parts purchase
« Reply #22 on: February 27, 2009, 06:56:15 PM »

 yes my outer fairing had to be replace also,how or wear was yours bad,mine was in the silver and  a chunk of the pinstrip was gone :o and the silver was bleading through the dark silver,gray marble color.I now see that mine wasn't the only one  ;)  my fairing also went back no if ands or buts

jon
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Eagle Soars

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Re: CVO restricted parts purchase
« Reply #23 on: February 28, 2009, 06:24:08 PM »

yes my outer fairing had to be replace also,how or wear was yours bad,mine was in the silver and  a chunk of the pinstrip was gone :o and the silver was bleading through the dark silver,gray marble color.I now see that mine wasn't the only one  ;)  my fairing also went back no if ands or buts

jon

The fairing had a v-shaped scratch on the upper left side kinda next to the Rumble windshield trim.  It was on the surface, not too deep.  I can't recall where the fender was messed up...was just glad THEY caught it and were on top of getting it replaced.  They had also discovered a blemish in the chrome of the outer primary cover, which got replaced as well.  I'm gonna make them put it up on a lift to fully inspect it once I finally get to take delivery (maybe next week)  :)

Seems the MoCo's quality inspections are a little lacking, especially for their most expensive line of bikes  >:(
Unless they were damaged in packing/shipping/unpacking, etc., but it doesn't sound like yours was.  Sure seems to be a lot of issues from reading this site.  But, we are mainly seeing the negative stuff here...few spout off about the good things.

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planenut

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Re: CVO restricted parts purchase
« Reply #24 on: February 28, 2009, 09:46:05 PM »

yes it shouldn't happen but it is/does,as long as they make good on it is all that matters,all my stuff was under the clearcoat,so far I was concerned it was no if and or butts ;)


all is good

Jon


just need some better weather with no snow in forcast so I can ride ;D
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mark kal

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Re: CVO restricted parts purchase
« Reply #25 on: July 10, 2009, 09:08:55 AM »

i got a new fender for my 05 cvo fatboy and was never asked for the old one!
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JeffsHogPen

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Re: CVO restricted parts purchase
« Reply #26 on: July 10, 2009, 09:17:53 AM »

If they made CVO parts easily available. People might just use that to make there own knock over CVO. I think that as long as you prove you are truly a CVO Owner they should work with you. Especially if you are buying the replacement part yourself and not replacing through warranty or anything like that. It might also depend on the dealer and how well that they know you also.
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JCZ

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Re: CVO restricted parts purchase
« Reply #27 on: July 10, 2009, 10:25:06 AM »

Most of the parts that are "restricted" would be ones that you can't get from the P/A book that specifically belong to the CVO/SE bikes. When my bike was only a few weeks old the orange tape/paint that is in the derby cover saying "Screamin' Eagle" started peeling off. The MoCo replaced the part under warranty, but I had to turn the old part back in (was given the same reason as the original post in this thread). So I guess it all depends on how you look at it... on one hand they are trying to keep the CVO/SE parts exclusive to the CVO/SE bikes that came w/them... on another hand they are saying you can't keep something you've paid for.

 :pumpkin:
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 :fireman:

Interesting.  Jim recently ordered the Screamin Eagle derby cover for Terrie's bike.  Didn't have to turn the old one in.  When I wrecked my bike they replaced much of the chrome parts and all the paint, tank, etc. and it was all given back to me in boxes (the same boxes that the new parts were shipped in).  Of course there wasn't going to be anybody putting that on a bike again.  Maybe photos of the parts (showing all the damage) sufficed.  It would certainly be cheaper than shipping all the parts back.:nixweiss:

But then again........I wonder if dealerships do that just to resale the take offs on ebay or craigslist, to custom painters, etc.. :nixweiss: :nixweiss:
« Last Edit: July 10, 2009, 10:26:58 AM by JCZ »
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Re: CVO restricted parts purchase
« Reply #28 on: July 10, 2009, 10:55:21 AM »

In this context: Can anyone send me the parts number for the Rumble Collection - Windshield Trim as installed on the '09 SEUC?
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Louis
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mrsoftail6969

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Re: CVO restricted parts purchase
« Reply #29 on: July 10, 2009, 11:24:09 AM »

I have a buddy of mine who has had clear coat issues. He contacted the dealer and the moco direct to try to get the parts replaced under warranty with no luck. He took all his painted parts to a custom painter who said the clear coat was not applied properly and was also extremely thin. He even offered to pay to have his old parts repainted by the moco. He was told the only recourse would be to buy new painted parts and they are restricted and he would have to send in the old parts to get new ones. His complaint is, if you must return the old parts and pay FULL price for the new parts you should get some refund for the "core" parts you are returning. The old parts are in fact yours and you already paid for them. Why should you pay full price for new parts and give the old parts away and get nothing for them. Come on!!!!!!!
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