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[JCZ]

I started Terrie's bike one morning, a couple of weeks ago and thought I heard an odd noise coming from the primary.  We went for a ride up on Mosquito Ridge Rd. with several other members of this forum and on the return, dropped her bike by the dealership.  She had 30k miles on her 09 Street Glide.

The dealership called me a couple of days later and told me that the flywheels had "shifted" and that it was .0015 run out......that they had already contacted the MoCo and they were already making a new motor with her VIN number and it should be ready in about ten days to two weeks.

They held true to their word.  We picked Terrie's bike up this morning with a new motor, clutch bearing and basket, stator, rotor, primary, tensioner, etc.  She put a little over 240 miles on it today (should have the 500 break in miles by the end of the day tomorrow).  So much for the mods (cams, tuner, exhaust, air cleaner, etc.) voiding the warranty.  It wasn't even brought up.

We rode up to the mountains to a little town that was having a town festival, car and bike show.  We entered the bike show and we both brought home a trophy for 2nd and 3rd place...........beat out by a black Evo Ultra Classic.  What do mountain folks know about motorcycles.  We had a great time and it was a fund raiser for local charities, etc.   Live music and food, laid on the lawn in the shade all day listening to rock and blues.......we're going back next year.

Oh, and since they had the motor out of her bike it only made sense to throw a chrome inner primary in there.  All in all it was a good day, she's got a new motor and primary and a trophy, too!  It's all good.

[skreminegul07]

The thought was this was an early 110" only issue.  Busts that myth for sure.  Glad it's all history. 

[hdbrad03]

The thought was this was an early 110" only issue.  Busts that myth for sure.  Glad it's all history. 

Harley shows no Boundaries they spread their poor quality everwhere! Coming Soon "Crankshaft Run Out Spec 0.0020"

 
      Brad

[Black Diamond]

I started Terrie's bike one morning, a couple of weeks ago and thought I heard an odd noise coming from the primary.  We went for a ride up on Mosquito Ridge Rd. with several other members of this forum and on the return, dropped her bike by the dealership.  She had 30k miles on her 09 Street Glide.

The dealership called me a couple of days later and told me that the flywheels had "shifted" and that it was .0015 run out......that they had already contacted the MoCo and they were already making a new motor with her VIN number and it should be ready in about ten days to two weeks.

They held true to their word.  We picked Terrie's bike up this morning with a new motor, clutch bearing and basket, stator, rotor, primary, tensioner, etc.  She put a little over 240 miles on it today (should have the 500 break in miles by the end of the day tomorrow).  So much for the mods (cams, tuner, exhaust, air cleaner, etc.) voiding the warranty.  It wasn't even brought up.

We rode up to the mountains to a little town that was having a town festival, car and bike show.  We entered the bike show and we both brought home a trophy for 2nd and 3rd place...........beat out by a black Evo Ultra Classic.  What do mountain folks know about motorcycles.  We had a great time and it was a fund raiser for local charities, etc.   Live music and food, laid on the lawn in the shade all day listening to rock and blues.......we're going back next year.

Oh, and since they had the motor out of her bike it only made sense to throw a chrome inner primary in there.  All in all it was a good day, she's got a new motor and primary and a trophy, too!  It's all good.

Sounds like you have a stand up dealership! Glad it all worked out so smoothly.

JW

[SBB]

Sounds like you have a stand up dealership! Glad it all worked out so smoothly.

JW

I agree Jeff.
It could have been ugly with the modifications.
A good dealership makes all the difference.
Glad it was all handled well JC.

 

SBB

[DavidB]

Shifted flywheels are the norm now. I gould guess to say there all that way now. Some more some less. The normal buyer would think the rattle is ok . The motor company gets a free pass on pour quality control.

[HD Street Performance]

Glad to hear they treated you well, as they should.
Interesting to note that most flywheels get condemed based on measuring the cam side when really there is much higher dynamic loads on the sprocket side and that is the side that is often worse.

[Trapperdog]

Nice to get a new motor @ 30K! Did you have the dealer put new cams in to get it back to where she was?

[grc]

JC, did the dealer swap the cams with the new engine, or is the old engine going back to Harley with her aftermarket cams in it?  In cases like this, I just scratch my head in amazement.  Many customers with 100% legitimate issues with unmodified engines are basically told to pound sand, and other customers are given a new engine after a modified engine fails.  If I remember right, the dealers in Cali were the ones just a few short years ago that were denying warranty for any kind of mods, because the CARB and EPA had them scared chitless.  Obviously you and Terry have a good dealer who has some clout with the MoCo, or who doesn't mind misleading them to help a customer.  Glad it worked out well.

Jerry

[JCZ]

Yes, Jerry, the cams and adj. pushrods were removed and put in the new motor.  In the true spirit of the Magnussen Moss warranty act, the cams and pushrods were not the reason for the failure of the crank so they had nothing to do with the warranty.

I've never heard of a warranty (or extended warranty) being denied in Calif. due to mods unless that mod was directly related to the mods (a very rare occassion).  We only read about it from those back east.  I've had warranty work done on my 02 Ultra Classic, 04 SEEG and now her bike and the cams, air cleaner and tuner have never came up in conversation (all different dealerships).  By the way, this is the first time we've had any major work done at this dealership so it wasn't due to some kind of perceived loyalty.

Jerry, the EPA took some serious action against a couple dealerships for doing performance work on bikes and after that many dealerships quit doing some types of performance work however, like I said above, I've not heard of them denying warranty work based on mods alone (unless they were related).

Dewey, they checked run out from both sides (I stopped by to see for my self, after talking with Jim) and they were both nearly the same .0015 on one side and .0014 on the other).   I was very impressed with their due diligenece in handling this matter and the speed with which they did it........the way it should always be done for everybody but rarely is.

It's certainly no secreat that the MoCo needs to tighten up on their tolerances at the manufactering level rather than passing off junk as acceptable specs.

[grc]

The thought was this was an early 110" only issue.  Busts that myth for sure.  Glad it's all history. 

Phil, because there were so many 110 failures in '07 I think the fact that the same part was failing in the TC96's was missed by many.  But this particular version of the Harley crankshaft (flywheel assembly) has been failing all along, just not with the large number of huge spectacular failures we saw in '07 where the wobble got so bad it broke off crank sensors and shattered oil pumps.  And if H-D hadn't changed the tolerances, they would be up to their ears in replaced cranks by now.  Thus my constant harping on their p-poor quality and easy answer spec change "fix".  Also a big reason why I won't buy another one of their bikes.  I might be able to forgive higher than normal failure rates for stuff like heated handgrips or lousy stereo's, but no way can I condone pawning off junk in the important stuff like the engine.  A motorcycle without a dependable and reliable motor is what, exactly?  A highly overpriced piece of garage art perhaps?


Jerry

[DCFIREMANN]

JC the problem is not when they are manufactured it is how they are manufactured. This is why everyone is talking about welding the flywheels. I know we should not have to do this but it is what it is.

Anytime you bump the HP or TQ up in these motors you are only making the chances better that the flywheels will shift. Pulling a holeshot or trying to stand the bike up on the rear wheel will almost cause some shifting. Once they start to move it is all down hill from there. I know when Jim installed the cams he checked for crank runout. It is standard operating procedure anytime you are in the cam cavity. Over time the flywheeels can shift at any given time. It is the way the flywheels are assembled at the factory.

I am glad the Dealer worked with you on the solving the problem in a timely fashion.

Be Safe

THE DAWG

[Briancvo]

JC.  i am glad to hear that every thing worked out with your wife's bike...

BRIANCVO

[JCZ]

JC.  i am glad to hear that every thing worked out with your wife's bike...

BRIANCVO

Yea, then she goes on to bring home a trophy for 3rd place, her first weekend back on it.

She was off the bike for two weeks and you'd have thought they had it for two months.  Never would have thought she would ever get like that about riding.  I have memories of always having to talk her into going on the bike.  She gets on a bagger and it's a whole different story.   (she used to have two dynas).  She was in the dealership the other day telling a woman that she didn't want the dyna that she had just test rode, that she wants that Street Glide sitting over there.

[Briancvo]

hahaha..