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Author Topic: 6.5 GT Radio Issues .... anybody experience any ?  (Read 23982 times)

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Cerdo

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Re: 6.5 GT Radio Issues .... anybody experience any ?
« Reply #45 on: September 30, 2013, 08:48:54 PM »

I'm having an issue where we do not have enough volume to hear (Radio, CB, Intercom) in our helmets clearly at Highway speed on our new 14 limited CVO. On the old bike, we had plenty of volume and some to spare to hear each other clearly in our headset's. 
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tpcrawford

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Re: 6.5 GT Radio Issues .... anybody experience any ?
« Reply #46 on: October 07, 2013, 09:59:53 PM »

Bump .....

Anyone have any luck getting the fader issue (only back speakers play when bike is started) corrected?  Mine is at dealership now having 1k service done.  I reported issue with radio as well.  I'll report any progress.

Tim
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CVO Aqua-Glider

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Re: 6.5 GT Radio Issues .... anybody experience any ?
« Reply #47 on: October 07, 2013, 10:15:05 PM »

Bump .....

Anyone have any luck getting the fader issue (only back speakers play when bike is started) corrected?  Mine is at dealership now having 1k service done.  I reported issue with radio as well.  I'll report any progress.

Tim

Nope, mine's at dealer for the puking, but I made them document the radio issue too.  It's so frustrating to always have to go into the audio menu to move the fader. Let us know what they find if anything.
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FLHTCUSE7

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Re: 6.5 GT Radio Issues .... anybody experience any ?
« Reply #48 on: October 11, 2013, 08:12:35 PM »

My radio works perfect. No issues.
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CVO Aqua-Glider

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Re: 6.5 GT Radio Issues .... anybody experience any ?
« Reply #49 on: October 11, 2013, 09:12:54 PM »

Today I went for a 260 mile ride.  I hooked my iphone up to the USB connection for the first time.  Works pretty good and I like that it displays the album art and gives you more control over the music than streaming Bluetooth. I did experience some weird stuff, however.   Doubt I can explain it properly, but it kept sounding like the music was fading in and out getting louder and softer.  It wasn't drastic volume swings, and almost sounded like the sound was being affected by the wind or something.  Later, I kept hearing vocals primarily coming from the right side.  It finally dawned on me that my left front speaker wasn't working.  Later in the ride it was working.  So, looks like I have even more radio gremlins to add to my list. :(
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tpcrawford

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Re: 6.5 GT Radio Issues .... anybody experience any ?
« Reply #50 on: October 11, 2013, 09:48:27 PM »

Today I went for a 260 mile ride.  I hooked my iphone up to the USB connection for the first time.  Works pretty good and I like that it displays the album art and gives you more control over the music than streaming Bluetooth. I did experience some weird stuff, however.   Doubt I can explain it properly, but it kept sounding like the music was fading in and out getting louder and softer.  It wasn't drastic volume swings, and almost sounded like the sound was being affected by the wind or something.  Later, I kept hearing vocals primarily coming from the right side.  It finally dawned on me that my left front speaker wasn't working.  Later in the ride it was working.  So, looks like I have even more radio gremlins to add to my list. :(

Oh no.  I hope firmware upgrades are coming soon.  I know its frustrating.

Tim
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tpcrawford

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Re: 6.5 GT Radio Issues .... anybody experience any ?
« Reply #51 on: October 12, 2013, 07:21:13 PM »

Got my bike back today from 1K service was told that a future firmware upgrade will be released to address front speakers not coming on.  I let the dealership know I wasn't happy with that.  Area rep from factory is coming to dealership to look at my radio and make a decision as to what should be done.

More details to follow ........

Oh ...  they must have flashed the ECM or BCM as well.  Today was pretty cool, mid 60's, when I parked the bike in the garage, the fans came on for about 10 seconds after the bike was shut off.  It never did that before ...actually, I think that's a good thing to do at shutdown to draw some of the residual heat out of the heads.  

-Tim
« Last Edit: October 12, 2013, 07:25:17 PM by tpcrawford »
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CVO Aqua-Glider

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Re: 6.5 GT Radio Issues .... anybody experience any ?
« Reply #52 on: October 12, 2013, 09:25:46 PM »

Got my bike back today from 1K service was told that a future firmware upgrade will be released to address front speakers not coming on.  I let the dealership know I wasn't happy with that.  Area rep from factory is coming to dealership to look at my radio and make a decision as to what should be done.

More details to follow ........

Oh ...  they must have flashed the ECM or BCM as well.  Today was pretty cool, mid 60's, when I parked the bike in the garage, the fans came on for about 10 seconds after the bike was shut off.  It never did that before ...actually, I think that's a good thing to do at shutdown to draw some of the residual heat out of the heads.  

-Tim

Regarding the fans...
I can't seem to find any rhyme or reason to why and when the fans come on.  They come on when I wouldn't think they would and don't when I think they should.
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Maccoastie

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Re: 6.5 GT Radio Issues .... anybody experience any ?
« Reply #53 on: October 13, 2013, 08:09:19 PM »

Wow, where to start.  I am VERY disappointed in the "infotainment" system.  Looks like they had a lot of great ideas, packed them into one unit, and rolled it out without much testing...

I downloaded and updated the flash drive to 1.17.1.1, and still have many issues.  Yes, I still get sound only out of the left rear speaker 1 in 3 start-ups.  Yes, if you go to the fader and touch it, the speakers all kick in.  Need to do this every third ride or so.  And by the way, the thumb keys will not let you back out of the fader screen - you have to either use the touch screen or the left home button and navigate back through. Glitch

The new system gets rid of the CD player, rather you download your Cd's to a thumb drive (on the gold key).  Sure it holds a ton of Cd's, but you are on your own to find a program to download them.  I used my installed windows media player.  I do not like the way it translates into the infotainment system.  It allows you to pick artist, album, or song, but it picks up CONTRIBUTING artist as the main player.  So, if you have the Beatles greatest hits -  good luck finding it. Under album, I have about 10 "greatest hits" and can't tell one from the other.  Under artist, it comes up as Paul McCartney, or John Lennon NOT Beatles.  So if you pick Paul McCartney, it will only play the 2 songs he is listed under.... frustrating.  Lesson is that if Harley wants us to download our Cd's, give us a Harley approved program to do it, so we can edit the way we want to....

The NAV system....   First, don't like the set up.  It has the next turn, time etc bar across the bottom of the screen.  With the stereo running, it also has the current song info displayed in a bar across the bottom of the screen.  More info in displayed across the top in a bar.....  All of this makes the useable part of the nav screen really wide, but VERY short top to bottom. Can't really see what's coming as well as you should be able to.  And once you have the settings just how you like them, DON't turn the bike off, because it wipes out ALL of your preferences  (arrow vs bike display, left screen, right screen etc...  all gone when you shut down)  And by the way, if you are on the back get ready for this comedy....  Try adjusting the volume so you also can hear the turn by turn.  There is no screen to do it, you have to catch it DURING a voice direction and adjust the volume then.  Should have seen my wife - the radio cuts out (alerting us that the nav is going to give us direction) and scramble for the volume button...  "turn left now"  oops.... too late. Wait for next turn direction and try to catch it.  Ridiculous.
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Maccoastie

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Re: 6.5 GT Radio Issues .... anybody experience any ?
« Reply #54 on: October 13, 2013, 08:10:10 PM »

Speaking of not remembering your preferences, how about the display brightness.  Uggh.  Getting dark.... Set it to auto, gets dark.  Cool.  Stop for gas.  Re-start bike.  Blast your corneas because goes back to full bright.  Reset to auto. Gets dark. Cool.  Next day, start bike.  Can't see screen.  Hold 2 hands around screen to try and make it dark enough to read while you fumble with the buttons.  One hand on the button..  oops, too bright can't see.  Ride to a shady spot and try again.   Another fiasco.

Riding for a few hours, shut the system off.  "Shut down in 3,    2,      1....... OFF.  Cool.   An hour later press the button to turn on.        Nothing.   Press and hold.... Nothing.....    Press twice.... Nothing.  OK, can do without the radio, but was kinda relying on the Nav system to get where I was going.   Pull into rest stop.  Shut bike down.  Restart.  Press radio button.   Nothing.  Press it twice....  nothing.... press it for 35 friggin seconds..... nothing.    Head back out onto I95 and guess where we are going to get off, but hey, it's the ride not the destination, right?   Later stop for gas.  As bike is JUST started, wife presses and holds button.... Voila! system comes back on.  Now I'm afraid to turn it off....  Just mute it for the forseeable future.

User friendly?  Not.  Put on the intercom's and couldn't hear each other.  Sure, the radio cut out, but nothing...  Where's the intercom VOLUME?  Uggh.............. Went to 3 different dealers, and NO ONE could find it.  I have since found it, accidentally, and we can now hear each other.  Speaking of volume, they are all independent.  Rider radio volume via speakers.  Passenger radio volume via speakers.  Rider radio volume via headset.  Passenger radio volume via headset.  Nav volume via speakers.  Nav volume rider headset.  Nav volume passenget headset (previously discussed).  Prompts via speakers.  Prompts via rider headset.  Prompts via passenger headset.   Get them set right where you want them?  Great for cruising around town.  Hit the highway, and can't hear anything.  OK, adjust all 10-12 volume controls while trying not to rear-end the car in front of you because you've been staring at the screen for 30 seconds.  Oops, my exit.  Now everything is blaring in my head.  Let's set all of them back again....     NO UNIVERSAL VOLUME.

But what about the auto speed volume?  Haven't figured out which ones they work, but I can tell you that if you turn it OFF, it STILL turns the volume on the speaker down to pin-drop at stops.  I guess "off" has some other meaning to those who developed this.

I could go on and on (believe me there is a LOT more) but hey, it's a new system right?  It's just that, well for $40,000 I would have liked a few more bugs to be worked out. 

Getting away from the infotainment system (please), how's about the other improvements?  I know, everyone wants to know about the cooling system.  Yes, it seems to work well, and I've been in some pretty hot spots.  I like how the EITMS kicks in immediately at a stop, BEFORE you toast the twins.  Yes, the radiators seem to pull a lot of heat off..... but that is also slightly problematic.  See where the vents are?  Feel the heat blowing out?  Cool.  I mean, NOT COOL when your feet are on the Highway pegs.  Kinda just the opposite of cool.  Actually kinda hot, right up your pants legs.  Maybe chaps when its not so hot in Florida.  but then.... kinda doesn't matter about the radiators then, does it?

Honestly, it's not all bad.  The 110 screamin eagle is very responsive and tourqey... Is that a word?  I do like how it feels, especially during passing situations.  I definitely like the rear bag toilet handles.  Easy in and out - and I like the bag lights.... have come in handy already.  I also very much like the headlamps.  Came into a construction zone at 10pm and everything lit up fantastic. 

Hopefully, 1.17.1.2 comes out SOON.....
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tpcrawford

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Re: 6.5 GT Radio Issues .... anybody experience any ?
« Reply #55 on: October 13, 2013, 10:21:47 PM »

Wow !  You hit the nail right on the head !    I agree, I would have thought the new infotainment system would have tested more extensively prior to release.  I hope H-D/Harman is more responsive with firmware updates as time goes by.

-Tim
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Re: 6.5 GT Radio Issues .... anybody experience any ?
« Reply #56 on: October 13, 2013, 11:19:55 PM »

Wow, where to start.  I am VERY disappointed in the "infotainment" system.  Looks like they had a lot of great ideas, packed them into one unit, and rolled it out without much testing...

I downloaded and updated the flash drive to 1.17.1.1, and still have many issues.  Yes, I still get sound only out of the left rear speaker 1 in 3 start-ups.  Yes, if you go to the fader and touch it, the speakers all kick in.  Need to do this every third ride or so.  And by the way, the thumb keys will not let you back out of the fader screen - you have to either use the touch screen or the left home button and navigate back through. Glitch

The new system gets rid of the CD player, rather you download your Cd's to a thumb drive (on the gold key).  Sure it holds a ton of Cd's, but you are on your own to find a program to download them.  I used my installed windows media player.  I do not like the way it translates into the infotainment system.  It allows you to pick artist, album, or song, but it picks up CONTRIBUTING artist as the main player.  So, if you have the Beatles greatest hits -  good luck finding it. Under album, I have about 10 "greatest hits" and can't tell one from the other.  Under artist, it comes up as Paul McCartney, or John Lennon NOT Beatles.  So if you pick Paul McCartney, it will only play the 2 songs he is listed under.... frustrating.  Lesson is that if Harley wants us to download our Cd's, give us a Harley approved program to do it, so we can edit the way we want to....

The NAV system....   First, don't like the set up.  It has the next turn, time etc bar across the bottom of the screen.  With the stereo running, it also has the current song info displayed in a bar across the bottom of the screen.  More info in displayed across the top in a bar.....  All of this makes the useable part of the nav screen really wide, but VERY short top to bottom. Can't really see what's coming as well as you should be able to.  And once you have the settings just how you like them, DON't turn the bike off, because it wipes out ALL of your preferences  (arrow vs bike display, left screen, right screen etc...  all gone when you shut down)  And by the way, if you are on the back get ready for this comedy....  Try adjusting the volume so you also can hear the turn by turn.  There is no screen to do it, you have to catch it DURING a voice direction and adjust the volume then.  Should have seen my wife - the radio cuts out (alerting us that the nav is going to give us direction) and scramble for the volume button...  "turn left now"  oops.... too late. Wait for next turn direction and try to catch it.  Ridiculous.


You can back out of the Fader screen by pressing in on the right directional button.  After you adjust the fade to the front speakers, press in on the directional button on the right hand side. After that, just go up to the top of the screen and choose Back.
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Saintnick06

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Re: 6.5 GT Radio Issues .... anybody experience any ?
« Reply #57 on: October 16, 2013, 02:04:49 PM »

Ok guys here it is, I spoke with a Harley Rep about this radio issue and Harley told him that the fader issue is known by the MoCo and supposedly a software update will be out by the end of October 2013 with a fix!!!
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tpcrawford

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Re: 6.5 GT Radio Issues .... anybody experience any ?
« Reply #58 on: October 16, 2013, 04:00:11 PM »

Ok guys here it is, I spoke with a Harley Rep about this radio issue and Harley told him that the fader issue is known by the MoCo and supposedly a software update will be out by the end of October 2013 with a fix!!!

Its about time !!    :mango:   Thank you for the update !

-Tim
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Midnight Rider

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Re: 6.5 GT Radio Issues .... anybody experience any ?
« Reply #59 on: October 28, 2013, 09:48:12 AM »

If I'm not mistaken, the volume controls for the different functions have worked independently at least since the HK radios were installed in '06.  Had to catch the GPS talking to adjust the volume there too, but the GPS had a button to make it talk whenever you wanted it to. Separate for the intercom and radio volume as well.  From my experience, there were drastic differences in volume between the various functions, so it was a good thing to be able to adjust them separately, though a bit aggravating at times.

Sounds like Mother Harley has let the buyers be the Beta testers for the "improvements" once again... :(
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