Print

Please login or register.
1 Hour 1 Day 1 Week 1 Month Forever
Login with username, password and session length

[hogheritage04]

I have not been able to get answers from my local HD dealer, as they say they can't get answers from the factory.  Here is the issue;  I bought and had installed the Quest GPS on my '06 FLHTCUSE when I took delivery.  To make a long story short, the unit attaches to a removable cradle which attaches to the fairing mount.  I had the unit/cradle fall off the fairing mount, so I put a screw through the cradle to the fairing mount.  Then I had the unit fall off the cradle, so I used duct tape.  I called Garmin and they said they changed the design of both the cradle and the fairing mount.  Garmin sent me a new cradle, but said the fairing mount was made by HD and they didn't have it to send.  I talked to my dealer who found a service bulletin regarding a "new" fairing mount.  To date, (almost a month), they cannot get a "new" part number for the fairing mount.  Does anyone out there know anything about this or who I can address this to at HD from a customer service request.  I figure if anyone knows the answer, someone on this forum does.  Any help is appreciated, as I'm tired of having to duct tape my GPS unit on my bike...kinda ruins the look [smiley=nixweiss.gif]

[djkak]

I have not been able to get answers from my local HD dealer, as they say they can't get answers from the factory.

[djkak]

Fairing mount cradle spur (GPSCradleSpur.jpg)

djkak

[CVOMOE!!]

Bummer.  I was thinking of getting one of the fairing mount for my Quest (if I don't get a Zumo) but I might hold off now.  I know Garmin is always good about replacing their parts but Harley may be another story.  

Cheers.

[djkak]

Bummer.

[hogheritage04]

DJ, Thanks for your input and pics.  The issue I have is a bit different.  It looks like the mount you show in your pic is off a Road Glide?  I have not had anything break with regards to the guide pins or the locking mechanism, rather, the load plus the spring strength allows the unit to pop off the fairing mount, (unit and cradle), whenever you hit a small bump.  I was told by Garmin that the made the cradle out of a new material and made some small changes.  They sent the "new" cradle to me, so the only thing I need is a "new" fairing mount, which they said I have to get from HD.  HD shows a service bulletin for a "new" part number for the fairing mount, but is seems nobody at HD can tell us what that number is!  [smiley=nixweiss.gif]  This is where I sit.  I probably should just go to a handlebar mount, but thought I would hold out for the fix.

[djkak]

They sent the "new" cradle to me, so the only thing I need is a "new" fairing mount, which they said I have to get from HD.

[hogheritage04]

dj,  I don't have the service bulletin number.  Like I said, mine didn't fail like these pics, but it did fall off!  I can't believe a company like Garmin would allow such a poor design to be out there.  The few HD dealers I'ved asked about it say that the handlebar mount is the answer [smiley=nervous.gif] I would have to buy a new dash pad, (modified mine), and then figure a way to cover the holes in my inner fairing if I go with some other mount system.  I'm kinda leaning toward eventually getting the new Zumo and using a after market handlebar mount.  I have really found the GPS to be helpful, but is sure has caused me some headaches