I never saw anything to take issue with regarding the show's depiction of the company's relationships or interactions with customers. Customer isn't always right. Especially in something as technical, specialized or deeply involved as a high end car build. Customer's don't know all that's going on, can't understand and need to be informed through the process.
There was only one contradiction in the show that I could never get my head around. They're sticking Coyote engines in old Fords, changing not just body panels but completely changing body shapes and reimagining (sic?) panels and body lines. They are building things that did not exist. They are in some cases starting from self-created wood bucks to create brand new versions of classics from scratch. They'll make new versions of shaker hoods for cars without that particular intake system. They'll put power steering on immediate post war fire trucks!
But he'll make a customer with a family heirloom Cyclone go out and spend more than $16,000 for a donor car that had factory air because they won't use an aftermarket air conditioning system?
Seriously....?
It's not like Vintage Air doesn't have mature, capable, effective systems that are straightforward installations? But rather than use new air conditioning parts in a kit he'll make a customer use 50 year old AC parts with some level of refurbishment to install a system that will take longer to get working than the aftermarket system and will never work as well.
That one I couldn't understand?