The sad thing is how many other people have they done this to that have not been caught. Good thing that you were very observment to notice what they done. I would stick to my guns and tell them that this is not the proper way to change a tire nor the Mickey Mouse way that they tried to fix it. This is just not acceptable by no standard. Very smart move to do what Jim suggested to do by disputing the credit card charge that way you have some leverage.
Sorry this happened on something as simple as changing a tire. This should alert the owner that he has a major problem with his service department that he needs to correct before someone gets hurt!
Good luck.
Mike
Thanks Mike,
Yup your right about the service department bit. Ridiculous over a tyre change.
I had commented on that in the phone conversation " I said" you need to train your guys how to use that tyre machine, I continued to say,..now your going to be doing Indians they have the same kind of belt drive and sprocket as Harley Davidson dose are you going to grind down the teeth on those as well?.
(He's only just got the Indian sales and service he had to knock out a small office and his oils and helmets section to make room for 6 new Indians)
That was kind of the turning point in the conversation where he started to compromise, he suggested do I want to change the belt as well if so he would change it no charge on the labour ( the thought of terror flashed through my mind them getting their fingers in my primary)
No that's fine I said my belt is good.
I'm not trusting him at all, I'm on my guard.