Print

Please login or register.
1 Hour 1 Day 1 Week 1 Month Forever
Login with username, password and session length

[amigo Jorge]

Tell them to pay renting a Harley during your next vacation in Costa Rica 

[REGGAB]

Yep, I know you are all right, I must have been in prozac land again when I went by there. Not that I've come to back to the real world, I'll go in there in the morning and ask them what they'd accept if I did this to one of their SE's on the floor. Then I'll go postal on them because I really like the other dealer in this area better anyway.
Thanks for responses and bringing me back to my right mind.

Well Mark, if it was me, and knowing my tendency to offer immediate response, I'd likely be in the Shelby County Jail. 

Seriously, totally unacceptable, and even if they do fix it, you'll still know it was done.........and it will never be the same.  I'd expect to have the machine restored plus concessions of some form.........and if I didn't get that, there's always newspapers and TV stations looking for some really stinky, smelly, poop to smear all over the place about sub-par establishments.

[MJZ]

****************UPDATE***************

Left 2 messages for the service manager at BUMPUS today; both times I was told he was in a meeting. He never returned the calls!

[Twolanerider]

****************UPDATE***************

Left 2 messages for the service manager at BUMPUS today; both times I was told he was in a meeting. He never returned the calls!

He probably read this thread... 

[MJZ]

He probably read this thread... 

 I really doubt he can read! JR had the same problem with this SM and finally had to call the owner to get a return call. I'll do the same if I don't hear back in the morning.

[Twolanerider]

I really doubt he can read! JR had the same problem with this SM and finally had to call the owner to get a return call. I'll do the same if I don't hear back in the morning.

A dozen or so of us could call and suggest he take time out of his day to speak with you .

[Wildrat]

or you could read my last post and just take him out of the equation totally, and when you do see him again after doing what I said. He will be very nice and courteous too you, until you turn your back and are out of hearing distance.
We should start planting bugs in the service areas, recording and editing and sending to HD anonymously.

[MJZ]

Finally returned the call and said since the tank is out of production, he'd have his best paint guy repair the chip, call me to come take a look and approve or disapprove and take it from there. I asked if I could tell it had been chipped, I would not approve and what would they do then. He said try to find one and if not able to locate, send out to a painter. So my BP is back down to a reasonable level and I'll just wait for the inspection call.

[RJ749]

Finally returned the call and said since the tank is out of production, he'd have his best paint guy repair the chip, call me to come take a look and approve or disapprove and take it from there. I asked if I could tell it had been chipped, I would not approve and what would they do then. He said try to find one and if not able to locate, send out to a painter. So my BP is back down to a reasonable level and I'll just wait for the inspection call.

Good to hear they are working with you on it.

We know there are painters that can repair/repaint it to your satisfaction.  Hope you are able to remain in a low bp state through the final resolution.   I wonder if B B's has come down yet though

[Markum]

Ask them to point out what tree they think you fell out of and then politely tell them to do the right thing and fix it with a new paint job. 

[Wildrat]

Glad to hear your being taken care of so far. I don't think their best paint guy, didn't know HD had best paint guys at dealerships, if at all. I hope if they manage to do something with the chip that it doesn't fall off after a couple of weeks. I can see it now, they fix the chipped paint spot but now there is over spray every where. Good Luck!

[JR]

Got a call from service department this morning to tell me they had put a chip in my paint on the tank of my 97 FLSTS and that the tanks are no longer available, could I come by and take a look. I did and it is a small chip that they had touched up but still very noticable. They said they were going to do some more with the spot. Then mentioned they would discount the work order 10%, now keep in mind I have not seen a ticket so I sure they will pad it 25% then take 10% off. What do you think is fair? I'm torn because at least they came forward, this happened to me before and the service touched it up and never told. When I found it long after I could not prove they did it.

Mark, sorry to hear about this. Did Brian chip the tank? With the business you have given them, you should get a 10% discount every time! Didn't you have a place on the fender that was touched up when you bought the bike? If so, I would tell them by having it fixed too will help compensate the aggravation you have to endure for their mistake! Good luck buddy! God Bless!

                                                                    

[LarryB]

Let's hang em', like the scurvy dogs they are. Come on, are ya with me, let's go.
Or a new paint job would be good too. I know, lets go for both, REGULATORS, MOUNT UP!!!

[SPIDERMAN]

Good to hear they are working with you on it.

We know there are painters that can repair/repaint it to your satisfaction.  Hope you are able to remain in a low bp state through the final resolution.   I wonder if B B's has come down yet though

Yeah Rog, I'm back to normal, but imagine if it'd been Elvis they chipped 

B B

[Jock]

Mark,

Please keep us informed...Sorry for your grief