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CVO Technical => Electronic Toys and Gadgets => Topic started by: richbiker on August 11, 2020, 05:58:03 PM

Title: CarPlay not working on GTS installed on 2017 CVO
Post by: richbiker on August 11, 2020, 05:58:03 PM

Hi I pulled the trigger on the GTS radio for my '17 CVO and love it but the Car play does not come on Bluetooth or connected via USB cable.

I had the dealer "enable" the fallowing   GPS, TPMS, Intercom, CB, XM, WHIM, and the amp with 4 speakers. I do not have a WHIM installed.  Everything is working except the Car Play they also updated it to the latest software.    Did I and them forget something or is there something else I need to do?

Thanks for any input the dealer tech was not the best and I had to help him to do this.

Spence

Title: Re: CarPlay not working on GTS installed on 2017 CVO
Post by: ultrafxr on August 11, 2020, 06:02:25 PM

For CarPlay to work 1) you must connect the phone via cable to the USB connector in the dash pocket and 2) the factory default setting requries you to have a headset connected to the radio either through the WHIM or through the cord.  This is so you can use the mic to speak to Siri.  But there is a setting the dealer can access via Digital Technician where you can tell CarPlay that a mic is not required.

And one other thing - in the settings which you can access via the menus you must have 'Projection' turned on for CarPlay to work.

Hope this helps.

Title: Re: CarPlay not working on GTS installed on 2017 CVO
Post by: richbiker on August 11, 2020, 07:05:22 PM

Ok thanks for the help.



Spence

Title: Re: CarPlay not working on GTS installed on 2017 CVO
Post by: HOGMIKE on August 11, 2020, 11:19:16 PM

Quote from: richbiker on August 11, 2020, 05:58:03 PM

Hi I pulled the trigger on the GTS radio for my '17 CVO and love it but the Car play does not come on Bluetooth or connected via USB cable.

I had the dealer "enable" the fallowing   GPS, TPMS, Intercom, CB, XM, WHIM, and the amp with 4 speakers. I do not have a WHIM installed.  Everything is working except the Car Play they also updated it to the latest software.    Did I and them forget something or is there something else I need to do?

Thanks for any input the dealer tech was not the best and I had to help him to do this.

Spence

What headset?
If it’s the h-d branded Sena here is some info the factory guys are suggesting:


1. If customer has ever paired his headset to his mobile phone, delete the pairing
​
I have seen alot of customer do this and the headsets will pair to the phone before and the bike and Carplay will not activate
​
#2 Make sure to go into the setting in his iPhone and there is a spot for CarPLay. make sure customer allows CarPlay to activate when the phone is locked
​
#3 If the customer is using a ol rusty cord maybe time for another one
​
 
I good indicator if the cord is bad or not you can ask the customer does the phone charge when plugged in
​
that isnt 100% but a good rule of thumb
​
#3 Repair the headset never hurts and take 10 seconds..
​
 
wait that was #4
​

Title: Re: CarPlay not working on GTS installed on 2017 CVO
Post by: richbiker on August 12, 2020, 12:23:20 AM

well tried with headset and still no carplay,  checked settings and carplay in locked screen is on, and projection is turned on.
I will try a new cable and see what happens    If that does not help I will see if the dealer can figure out how to set it to carplay without mic work

thanks
Spence

Title: Re: CarPlay not working on GTS installed on 2017 CVO
Post by: HOGMIKE on August 12, 2020, 05:28:43 PM

Quote from: richbiker on August 12, 2020, 12:23:20 AM

well tried with headset and still no carplay,  checked settings and carplay in locked screen is on, and projection is turned on.
I will try a new cable and see what happens    If that does not help I will see if the dealer can figure out how to set it to carplay without mic work

thanks
Spence

Good luck!
I’m still waiting for a reply to my specific issues with CarPlay!
 :nixweiss: