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[newseultra07]

Would you be willing to post some pics of what you are dealing with?   

[newseultra07]

Another pic

[newseultra07]

It’s coming up from underneath the chrome. Pics really don’t show it that good.

[mark]

It’s coming up from underneath the chrome. Pics really don’t show it that good.

It shows up well enough in the pics...looks to be a manufacturing problem.  If you don’t get satisfaction, I’d write the new HD CEO, give him a little history, and include the pics.

[Fired00d]

That to me is a bad chroming process.... how can it be environmental from inside out?

 
Ride Safe,
Fired00d
 

[newseultra07]

It shows up well enough in the pics...looks to be a manufacturing problem.  If you don’t get satisfaction, I’d write the new HD CEO, give him a little history, and include the pics.

I plan on sending a letter to the CEO if it doesn’t get replaced. Exactly my complaint how can it be environment.  Bike has 3200 miles and stays in garage. Guess will see what happens next

[newseultra07]

Just heard back from HD they are going to replace my
rocker box cover under warranty. I guess my persistence paid off. 

[ultrafxr]

Just heard back from HD they are going to replace my
rocker box cover under warranty. I guess my persistence paid off.

Fantastic.  Good for you.  It's a shame you gotta 'fight city hall' to get these things resolved.  Glad it's working out for you.

[Fired00d]

Just heard back from HD they are going to replace my
rocker box cover under warranty. I guess my persistence paid off.

Glad you are getting them replaced under warranty... H-D spent more time & energy fighting you than the time/cost to replace them. SMH!!!

 
Ride Safe,
Fired00d
 

[grc]

It's the same strategy they've used for a long time now, deny knowledge of a problem, claim whatever you complain about is normal and "they all do that", claim whatever you complain about is your fault or the fault of some outside force that is not their responsibility, etc.  Occasionally they get worn down when a customer refuses to give up and they finally do the right thing.  The rest of the time it becomes necessary to sue them, which is something most people are reticent about (and they know that).  It's the same strategy used by many purveyors of low quality crap, and it's the reason I swore off the brand more than ten years ago.  Companies that treat me that way lose my business, and companies that do the right thing and just take care of problems immediately gain my loyalty.  If everyone would do the same, we could either change the bad actors or run them out of business, their choice.  Too bad there are so many people who just cave, then go back and spend another pile of money with the same people that screwed them.

JMHO - Jerry

[J.D.]

+1 another well worded response.

[FLSTFI Dave]

Very Glad they are replacing your rocker box, as they should with out the fight.

Friday my bike goes in for 30K service, and to have them look at the gas filler ring that the cap screws in.  Paint is flaking off.  Wonder how big a fight that will be.

[TN]

Just heard back from HD they are going to replace my
rocker box cover under warranty. I guess my persistence paid off.

Good for you. Now your options are open for a new one. 

[RoadTrip]

Out of curiosity, do you keep pool or lawn chemicals in the garage near the bike? If so, they could be contributing to the problem.

Congrats on making progress with the MOCO. I hope you will spread the good news as much as you spread the bad.

[grc]

Out of curiosity, do you keep pool or lawn chemicals in the garage near the bike? If so, they could be contributing to the problem.

Congrats on making progress with the MOCO. I hope you will spread the good news as much as you spread the bad.

Chemicals stored in the garage has been a Harley response in the past, as well as the "salt air near the beach".  I remember one guy in Atlanta was given that salt air thing; I had no idea the ocean levels had risen so much Atlanta was now a seafront community.  The real facts are that Harley has been trying to avoid paying on many warranty items, because their warranty expense has grown by leaps and bounds.  It's the same reason the ESP companies have all raised their rates.

Yes, some corrosive chemicals can damage paint and plated surfaces.  If you park your bike in a shed that has open bags of chemicals and spills on the floor, you probably shouldn't blame anyone else for your paint or chrome pitting and flaking.  However, if you just have unopened containers sitting in a normal garage, and no chemical spills on the floor, it's not the chemicals causing the problem.  Also, when the plating on only one part fails but all the rest of the plating and paint on the bike is OK, that is not a case of environmental damage.  It's defective plating, plain and simple. 

I'm happy someone at Harley finally saw the light and did the right thing in this case, but considering all the BS and blow-offs prior to this decision, I don't think he needs to fall over backward singing Harley's praises.  I tend to reserve that praise for companies that just step up from the beginning and take care of their legal obligations, or even exceed their obligations to satisfy a customer.

Jerry