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[santosrph]

I have a 2019 CVO Limited and just activated the XM radio as I have a long trip upcoming.  It appears to work properly, good signal strength, especially since I moved the antenna outside the fairing, and the channels display.   The radio shows the service has been activated.   However, I do not get any sound from the speakers.   The XM receiver came stock on the bike. 
Any suggestions?

[KGB]

Is the CB on with the squelch turned up?


Sent from my iPhone using Tapatalk

[santosrph]

 Thanks, I did shut off the CB, still no sound.   It’s very odd since everything looks like it is working fine.  I took off the fairing cover and could not notice anything unusual with the XM receiver.   Maybe I need to dig in further to ensure all connections are good.   

[spence]

Do you have the sound going to a wireless headset by chance.

[santosrph]

No, The sound is routed to the speakers, although I did test that also.   

[bigC]

Have you contacted SirusXM and asked them to send a refresh to your radio?

[santosrph]

Yes.  Today I did a factory reset, and had to reinitialize XM to the radio and it seemed to accept it as I can see the stations.  The system does say it has active XM subscription.  I called a local dealer and he said I should not need any intervention as it should work out of the box. They did offer to check it out but I am sure it will cost me.   I removed the fairing again today to inspect, and could not see anything out of order.   I did reposition the antenna to outside the fairing and it has full 3 bar reception.   

[bigC]

santosrph, did you get your XM working yet? If not, do you have sound on the AM/FM radio? Is the bike outside in the open so the signal isn't being blocked? Even if outside the XM signal can still be blocked by tall building or even a hillside. I think the XM satelites circle around the equator and the further north you are the lower the signal angle.

[santosrph]

It still doesn’t have volume.  All other audio works, FM, Bluetooth, usb, etc.   I have strong signal from XM.    Thanks.