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[RonandJanet]

It will interesting to see what the problem is. Hopefully you will get this resolved soon!

[Ironhorse]

I like how the Magnum X-1 looks.  I like the utility of the rear box, but prefer the look without one.  I usually ride one-up, so stripped-down cruiser bagger works for me most of the time.

That's a SHARP looking bike! I like the paint and graphics, almost like a CVO StreetGlide. You can probably get a removable tour pack color matched to go with it for long trips. And only $24,500!

[FLSTFI Dave]

That's a SHARP looking bike! I like the paint and graphics, almost like a CVO StreetGlide. You can probably get a removable tour pack color matched to go with it for long trips. And only $24,500!

Street glide special is at or above that price.  With no were near the good looking paint on that bike.

[Rooster]

I have a friend with a cross country tour. 145000 trouble free miles and still riding it along with a new Indian. He traded his 07 ultra that had 110 upgrade done and suffered all the issues that us 07 CVO owners had for the Victory a few years back.

[NORSEMAN]

Latest update:
Fourth weekend without a motorcycle.  All four have been picture postcard perfect weather, and I'm jonesing for a ride something awful.
Last week, Harley Davidson sent a field service technician to my local dealer.  The dealer service techs were just finishing replacing the cams, and that didn't solve the problem.  The field service tech decided it had to be an electrical issue, and was 99.9% certain a new main harness would cure the problems with my bike.  The harness didn't ship from the warehouse in time to get there Friday, so the field service tech flew back to Milwaukee.  The dealer master tech replaced the wiring harness, and it didn't resolve the issue.  I'm told the field service tech will return to my local dealer again this week, along with another tech from Milwaukee.  The latter being someone involved with the MoCo racing program, or some such thing.  So far, they've replaced the spark plugs, O2 sensor, ECM (twice), BCM, fuel pump, induction module, lifters, camshafts, and main wiring harness.  I appreciate the fact that Harley has dispatched their field service tech to the dealer.  That's not a cheap thing to do, and I don't know anyone who's had this level of support to get their bike up and running.  That said, how long am I expected to wait for the bike to be fixed?  How many payments and missed riding weekends?  The Virginia Lemon Law states 30 days in the shop, or three attempts to fix the same issue without success.  I'll be at 30 days this week, but I have no commitment from MoCo or the dealer about making me whole on the CVO. 

[grc]

I doubt Harley is going to offer to buy the bike back unless you take the formal steps to file under the lemon law.  They should have provided a loaner but I didn't notice any mention of them doing that, so I question just how serious they are about satisfying the customer.  And I really question how they are just throwing parts at it instead of doing some diagnosis.  For instance, changing the cams was supposed to do what exactly?  It's not that hard to measure the cams and determine if a lobe is worn excessively.  Since the bike didn't run bad initially, the cams obviously weren't ground wrong.  If this is the best talent Harley can come up with your bike make never run right again.  If it were mine, I would have already filed the paperwork and/or sought the advice of an attorney.

JMHO - Jerry

[NORSEMAN]

I doubt Harley is going to offer to buy the bike back unless you take the formal steps to file under the lemon law.  They should have provided a loaner but I didn't notice any mention of them doing that, so I question just how serious they are about satisfying the customer.  And I really question how they are just throwing parts at it instead of doing some diagnosis.  For instance, changing the cams was supposed to do what exactly?  It's not that hard to measure the cams and determine if a lobe is worn excessively.  Since the bike didn't run bad initially, the cams obviously weren't ground wrong.  If this is the best talent Harley can come up with your bike make never run right again.  If it were mine, I would have already filed the paperwork and/or sought the advice of an attorney.

JMHO - Jerry

I requested a loaner, but was denied.  I did get a call from a person at HD corporate today.  You're right - they will not offer to buy the bike back.  I was told that I'll need to litigate to get any relief via the Lemon Law.  I am so very disappointed. 

[Robmay]

Sad. Time to contact an attorney I suppose.   

[Para Bellum]

I requested a loaner, but was denied.  I did get a call from a person at HD corporate today.  You're right - they will not offer to buy the bike back.  I was told that I'll need to litigate to get any relief via the Lemon Law.  I am so very disappointed.

SFT (So typical).  HD says they listened to the customer to develop the 107'/114' and the improved Rushedmore bikes, but they won't provide a loaner; throw parts at the bike hoping something will stick; and  make you go through the hassle of Lemon Law litigation instead of giving you a new bike and taking that one to the drivetrain engineering team for analysis.  I guess they didn't hear the customers' requests for customer service.

Just wondering if there is some advantage to the company that makes it worthwhile to have customers file litigation, as compared to just swapping/refunding?

[Fired00d]

SFT (So typical).  HD says they listened to the customer to develop the 107'/114' and the improved Rushedmore bikes, but they won't provide a loaner; throw parts at the bike hoping something will stick; and  make you go through the hassle of Lemon Law litigation instead of giving you a new bike and taking that one to the drivetrain engineering team for analysis.  I guess they didn't hear the customers' requests for customer service.

Just wondering if there is some advantage to the company that makes it worthwhile to have customers file litigation, as compared to just swapping/refunding?

My guess is they are hedging their bets on customer getting frustrated and either selling/trading the bike in (for a loss) vs them (doing the right thing) compensating the customer (buying bike back, offering ($$$) what customer paid for it on a new bike, etc., etc.). Once contacted by a lawyer I bet they will want to settle (quickly) with a "gag order" (you can't disclose the outcome).

 
Ride Safe,
Fired00d
 

[NORSEMAN]

Just wondering if there is some advantage to the company that makes it worthwhile to have customers file litigation, as compared to just swapping/refunding?

I'm guessing the bullying tactic is successful in enough cases to make this approach attractive financially.  Ultimately, the law is the law. HD will wind up (in most cases) paying attorney's fees, in addition to full price paid, interest, doc fees, registration, etc.  In a few days, the bike will have been at the dealer for 30 consecutive days.  If the guys from Milwaukee are successful in diagnosing and repairing the issue before the 30 days is up, then I'll have no legal recourse via Virginia's lemon law.  Their track record with this bike leads me to believe they'll run out of time, however, and I just want to get back on two wheels....
This is a clear case of being penny wise and pound foolish. 



Sent from my iPhone using Tapatalk

[FLTRCVO]

SFT (So typical).  HD says they listened to the customer to develop the 107'/114' and the improved Rushedmore bikes, but they won't provide a loaner; throw parts at the bike hoping something will stick; and  make you go through the hassle of Lemon Law litigation instead of giving you a new bike and taking that one to the drivetrain engineering team for analysis.  I guess they didn't hear the customers' requests for customer service.

Just wondering if there is some advantage to the company that makes it worthwhile to have customers file litigation, as compared to just swapping/refunding?

I went through this crap in 2007, however, I served notice to the top echelon of Harley Davidson via Certified Mail. However, at the time there wasn't anything they made I trusted (the dreaded 110 ) and or wanted so I told them I was going to wait and when I decided they would ship me the bike I chose and swap it out with a brand new 7 year warranty. In 2009 I decided I wanted the 2009 Road Glide FLTRSE3 and gave Harley back their 2007 CVO Road King, for me one of the best moves I ever made. During the 2 years I had the 2007 Road King the Motor Company put 5 motors in that bike, each time the motor was taken out put in a crate and shipped out while a new motor was cross shipped overnight with my VIN. and I was back on the road within 4 days every time.

Therefore, wondering if Norseman might be more successful if he were to document the chronology of events and send them to the President and CEO of Harley Davidson prior to shelling out money for an attorney.

[Dan_Lockwood]

I'm guessing the bullying tactic is successful in enough cases to make this approach attractive financially.  Ultimately, the law is the law. HD will wind up (in most cases) paying attorney's fees, in addition to full price paid, interest, doc fees, registration, etc.  In a few days, the bike will have been at the dealer for 30 consecutive days.  If the guys from Milwaukee are successful in diagnosing and repairing the issue before the 30 days is up, then I'll have no legal recourse via Virginia's lemon law.  Their track record with this bike leads me to believe they'll run out of time, however, and I just want to get back on two wheels....
This is a clear case of being penny wise and pound foolish. 



Sent from my iPhone using Tapatalk

Obviously you are very happy with the new bike, except for it running like chit.  So if it's repaired and doesn't do this again, you should be a happy camper.

I say that because sometimes the state's Lemon Laws are not very end user friendly.

I read on here many years ago that when the Lemon Law is applied, there is a pro-rated "usage" charge.  This is defined by the life cycle of the vehicle and the miles you've put against this magical life cycle number.

The problem with motorcycles is that the life cycle, at least back in the mid '00s was only like 25k miles.  That means that no matter how old it is, at 4k miles, that could be as much as a 16% depreciation on a refund.

I'm saying this only as hear say and I have no personal experience with any state's Lemon Law.  But before you get too far down the Lemon Law threats, do your home work and see if there is a grace period on a "newer" vehicle that excludes mileage.

I truly hope that your bike gets fixed soon.

I'm sure you'll keep us all updated on your situation.

Good luck... 

[Chief2505]

I started the lemon law on my 12 in Illinois and was told that the lemon law applied to the original MSRP of the bike and that nothing would be given for the $4,000 I had spent on accessories. I finally bit the bullet and traded the bike for a 13 CVO

[kojak]

I've never heard of Harley not being able to figure out what is wrong with a malfunctioning engine like your story over 4 weeks, specially on a new bike. You said they"So far, they've replaced the spark plugs, O2 sensor, ECM (twice), BCM, fuel pump, induction module, lifters, camshafts, and main wiring harness." That's so crazy because they should be able to figure out if you have a spark or if your ecm was bad or your bike was starved for fuel. Then changing lifters/ cams would mean manufacturing issues with those components. As they were pulling these parts off, were they defective or not? How many miles are on the bike and is it bone stock? P codes are of course ECM/ICM related. I assume when you said BCM, you meant ICM (ignition control module). No matter, good luck. Hope you get it figured out.