Using the SERT on their recomendation. The tech did tell me that he had no schooling using the dyno that he was taught on the job. Did you look at my dyno sheet, what do you hink about it?
This is just a guess, but if what you have is the Screamin' Eagle Street Tuner (it's an orange "box" that says that) and not the Screamin' Eagle Pro Race Tuner, there is light years of difference between the two. It appears to me that he has just stuck a canned map in the bike and done a dyno run. Getting taught "on the job" is not always bad, but the person doing the teaching needs to know WTF they are doing or they are just passing along bad information. If you have the Pro Race Tuner, I'd start looking for a competent tuner who like to use that device. Your mufflers may not be helping the situation, but IMO, your numbers should be better than that. As others have said, a wide open throttle A/F ratio has little to do with normal driving performance.
From my experience, most HD dealers LOVE to sell V&H products. There is nothing wrong with their stuff, but it may not be the best for a particular application. But it's what they sell and can make the most money from.
Perhaps Jerry can help me out here...is it possible for the dealer to flash the ECM without using the Street Tuner?