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[grc]

......................................
Infotainment screen represents a terrible design for an open air vehicle ! In a cloudy bright (midday) scenario, I can't see anything but a reflection of the cloudy sky! Called Harley-Davidson Tech Support to register my complaint and suggested an appropriate color matching hood and/or a matte screen protector. I was told they are fully aware of the issue and are working on a solution. She indicated that my suggestions are already on the list of considerations and that I should advise my dealer to notify me when the MOCO does something about it. Being a safety related issue, I believe they'll take action. I certainly hope it doesn't happen on "island time" LOL!

It's pretty sad when you think about it.  The problem is so obvious there is no excuse for them not catching it in early product development reviews, and if not then then at least in prototype testing (let's be nice and positive and assume they actually test anything these days).  But from day one the retail customers have been complaining, and after all this time they are still just compiling a list of possible solutions?  Yup, I can see they really assigned a high priority to this safety related problem.

Considering how long it has taken to get the infotainment system to even work reasonably well, don't be surprised if this issue is just allowed to drag on until it dies, like so many others do.

Jerry

[miceracs]

Tournado safely inside the garage

Hi Trigger-Man. I have just taken delivery same bike colour, etc. what a fantasic bike to ride.
Looking at your picture, is that a side light you have on the fairing??
if so, can you supply source details please. Thanks, Miceracs

[OBB]

Hi Trigger-Man. I have just taken delivery same bike colour, etc. what a fantasic bike to ride.
Looking at your picture, is that a side light you have on the fairing??
if so, can you supply source details please. Thanks, Miceracs

Its a reflection. I had to look at it twice to see it.

[ultrarider123]

Its a reflection. I had to look at it twice to see it.

Reflection it is....but it brings some lighting ideas to mind....

[FLSTFI Dave]

Considering how long it has taken to get the infotainment system to even work reasonably well, don't be surprised if this issue is just allowed to drag on until it dies, like so many others do.

Jerry

I still do not feel it operates reasonably well.  Full of Issues on a head unit that has been on the market over 19 months.  Glare is just one, the AVC that still does not work, rear speakers that can't be heard, fade that has little to no effect.  Nav system that auto bright never returns to bright after a tunnel, map shows turning left, written indicates right and voice saying right, when it is a left or visa versa. 

Sad for a 23K bike, and ridiculous for a 40K bike. 

The only Rushmore on this, was rushmore to get it into production.....Quality and functionality be damned. 

[Trigger-Man]

Its a reflection. I had to look at it twice to see it.

Confirming ......yes a reflection. Here's a more frontal photo. Interestingly, relating to my call to the MoCo yesterday, I just received a call from H-D asking about my Customer Service experience. Clearly, someone in management cares enough about customer satisfaction to implement a survey of how well they are doing and how satisfied we are. Thus far, I've had mostly positive and respectful experiences with H-D and that's what my survey answers reflected. In answer to a "was the problem solved" question, I did advise them that it was not yet resolved. I shall allow them the opportunity to "make it right" before I "go off on them" as so many on these forums do. Sometimes I wonder if a few of us are competing to see who can grouse the most .......it's almost like being in the military .....ain't happy unless they're bitching about something LOL ! I hope to report a reasonable solution to this issue .....or I may be joining the grousers !

[FLSTFI Dave]

I have call four times, twice on my bike, and twice on my wife's bike.  Same issues on the head units on both bikes.

So, I call on mine, they ask for vin, ask about issues.  I tell them about AVC not working, Auto Dimming not working, GPS time having East TN in the Wrong time zone.  This is first week in Oct.  I am told they have never heard of these issues and will look into it.  I call the next day about my wife's 15 Road Glide Special, they ask for vin, ask about issues.  I tell them about AVC not working, Auto Dimming not working, GPS time having East TN in the Wrong time zone.  The guy says they have never heard of these issues.  I asked if no one there had heard of the issues, and he said no reports of it.  So I asked what about the call yesterday on my 15 CVO?  He starts stammering.  Realizes they have been caught not being honest.

Next update comes out.  Same issues.  Call again.  Again told they have never heard about it.  Told them the name of who I talked to in Oct about it, this was a Dec call.  I tell them about the two bikes reported by me in Oct.  Then I get they are working on the issues.  They will be corrected in the next update. 

Next update.  Issues not corrected.  Debating weather its worth waisting my time to call again.

[Robmay]

I have call four times, twice on my bike, and twice on my wife's bike.  Same issues on the head units on both bikes.

So, I call on mine, they ask for vin, ask about issues.  I tell them about AVC not working, Auto Dimming not working, GPS time having East TN in the Wrong time zone.  This is first week in Oct.  I am told they have never heard of these issues and will look into it.  I call the next day about my wife's 15 Road Glide Special, they ask for vin, ask about issues.  I tell them about AVC not working, Auto Dimming not working, GPS time having East TN in the Wrong time zone.  The guy says they have never heard of these issues.  I asked if no one there had heard of the issues, and he said no reports of it.  So I asked what about the call yesterday on my 15 CVO?  He starts stammering.  Realizes they have been caught not being honest.

Next update comes out.  Same issues.  Call again.  Again told they have never heard about it.  Told them the name of who I talked to in Oct about it, this was a Dec call.  I tell them about the two bikes reported by me in Oct.  Then I get they are working on the issues.  They will be corrected in the next update. 

Next update.  Issues not corrected.  Debating weather its worth waisting my time to call again.

This is exactly what Jerry was referring to when he said they will just allow it to drag on until it dies.....such a shame.

[SBB]

This is exactly what Jerry was referring to when he said they will just allow it to drag on until it dies.....such a shame.

I have two 110's and most likely they are keepers. (or have been so far)
My priorities have changed and based on the experiences I read above and the typical 110 issues the two I own will be all the trouble I
am willing to deal with.

As Rob said, it is a shame.

SBB

[gadgetz]

This is exactly what Jerry was referring to when he said they will just allow it to drag on until it dies.....such a shame.

Just curious, do you have the same unit function issues with your's Rob or just the glare problem?

[ultrafxr]

I have two 110's and most likely they are keepers. (or have been so far)
My priorities have changed and based on the experiences I read above and the typical 110 issues the two I own will be all the trouble I
am willing to deal with.

As Rob said, it is a shame.

SBB


Exactly Chip.  That is why I backed off considering a 2015 model.  I've modded my '07 and my '12 to get them set up the way I want.  Too darn much trouble and expense to do the same on a new one most especially when the new one has deficiencies my current ones do not have.  Think I'll be hanging on the them for a while.   

[FLSTFI Dave]

This is exactly what Jerry was referring to when he said they will just allow it to drag on until it dies.....such a shame.

Guess that was the Kick in the A** in needed.  Well be calling about the head unit / Nav on both bike on Monday.

[FLSTFI Dave]

I have two 110's and most likely they are keepers. (or have been so far)
My priorities have changed and based on the experiences I read above and the typical 110 issues the two I own will be all the trouble I
am willing to deal with.

As Rob said, it is a shame.

SBB

The 110's have been good to me.  44K on the 09 SERG when I traded it, nothing major with it, starter under warranty.  It did have the lifters fail the week after I traded it.  45,500 on the 12 SERG when I traded it, only issue was the regulator, failed on the way to MI bike was five months old.  Recall for it came in the mail 5 days after it failed.  13 SERK, no issues, but I built the motor.

The 15 Runs best stock of any of the 110's I have owned.  Minor issue with the coolant leak when cold, fixed. 

The head unit is the issue.  No excuses for it not to work as designed.  Been in production 19 months.  Seems to me they could easily fix the simple things, its all software.  I work with Machine automation, which is all software.  I would be out of a job if I could not fix software issues. 

The AVC is just a holding bit or circuit not programed right, as it actually works if you turn it off and back on.  Should be a simple fix for a first year software engineer. 

[Robmay]

Just curious, do you have the same unit function issues with your's Rob or just the glare problem?

Exact same ones. Best bike I've ever owned though other than the head unit issues.

[FLSTFI Dave]

Exact same ones. Best bike I've ever owned though other than the head unit issues.

Fully agree.  I called customer service today about both my bike's head unit then an hour later about my wife's head unit on her bike.