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[Twolanerider]

Yes.  Also when you blow a motor it makes a damn mess & oil goes everywhere.  Don't have to ask me how I know.

You can worry about that less on a trike.  It's harder to fall down.

[Terry60]

You can worry about that less on a trike.  It's harder to fall down.

That’s right


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[Twolanerider]

I told them if it problem came back I would ride the hell out of it , until it blew up and then they would have to replace the motor, their reply was “ that’s what I would do to and it only cost me $50 for a new motor “
Now isn’t that some BS!!!


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Why even $50?  New bike warranty right?

[Terry60]

Why even $50?  New bike warranty right?

That’s what the service manager told me


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[Twolanerider]

That’s what the service manager told me


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Shouldn't cost anything under the new vehicle warranty.  Deductible if repaired by the service contractor later if you bought that though.

I still can't believe the dealer didn't just immediately open it up with that noise.  Good customer, paying big bucks, with something that obvious; they're only response should have been "yes sir, and in this time of national crisis would you like some spare toilet paper to take home while we prosecute your repair?"

[Terry60]

Shouldn't cost anything under the new vehicle warranty.  Deductible if repaired by the service contractor later if you bought that though.

I still can't believe the dealer didn't just immediately open it up with that noise.  Good customer, paying big bucks, with something that obvious; they're only response should have been "yes sir, and in this time of national crisis would you like some spare toilet paper to take home while we prosecute your repair?"

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[Terry60]

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[OBB]

Not sure what dealer that is but time for a new one. I'd be at the point of getting the phone number for the district rep and arranging a meeting with that person too. I'd be frustrated enough with the engine on that thing but that comment about the $50 would have put me over the top.

[FLSTFI Dave]

I agree, do not pay for the 1000 miles service.  Dealer just wants to make money on that.  All that will be covered by the Factory Warranty.   Also if the engine blows up in the first 24 months, there is no deductible.  Had a 2015 where a failed lifter took out the motor.  Bike was 2 days shy of being two years old, motor replaced.

[iski]

You can worry about that less on a trike.  It's harder to fall down.

True.  Still very annoying, have never had a motor on a trike blow.  Probably because when I was 18 nobody would let me ride their trike.  For good reasons.

[Cat Eye]

Not sure what dealer that is but time for a new one. I'd be at the point of getting the phone number for the district rep and arranging a meeting with that person too. I'd be frustrated enough with the engine on that thing but that comment about the $50 would have put me over the top.

If you have the option of working with another dealer, I would give them a call and ask them what they would do.  For service and warranty work, the dealer who sells the bike have no inherited obligations to service the it.

I personally buy all my bikes from one dealership and have all my warranty service work at another. Why?  Because one dealership focuses more on selling bikes and the other has a top notch service department.

But what concerns me about your situation is that if the service manager told you to go blow your motor in order to repair what is probably a simple issue on a motorcycle with only 500 miles on it, shows a lack of integrity and if they are willing to openly stick it to MOCO, it is almost a sure thing that they are willing to stick it to their customers.....which seems like what they are doing to you right now.

[ultrafxr]

I'm certainly not defending the dealer who should be an advocate for customers rather than an impediment.  I have no idea what the exact criteria are for warranty claims but rest assured there are criteria dealers must follow to be assured of reimbursement from Mother Harley.  Dealers are not free to do what they please without authorization from Harley's warranty department and my local dealer has said Harley is really tightening the screws in order to hold down warranty expenditures.  Dealers have less discretion than in the past and are under much stricter guidelines and control.  So the real culprit here imo is Mother Harley . . . but as I said initially the dealer has an affirmative obligation to the customer to be a staunch advocate and push through the red tape to get the problem solved.  If the dealer is not doing all they can then they too are at fault.

[Terry60]

I'm certainly not defending the dealer who should be an advocate for customers rather than an impediment.  I have no idea what the exact criteria are for warranty claims but rest assured there are criteria dealers must follow to be assured of reimbursement from Mother Harley.  Dealers are not free to do what they please without authorization from Harley's warranty department and my local dealer has said Harley is really tightening the screws in order to hold down warranty expenditures.  Dealers have less discretion than in the past and are under much stricter guidelines and control.  So the real culprit here imo is Mother Harley . . . but as I said initially the dealer has an affirmative obligation to the customer to be a staunch advocate and push through the red tape to get the problem solved.  If the dealer is not doing all they can then they too are at fault.

The dealership call and said that they have talk to HD into replacing the front two lifters, and wanted to know if I was going to do my 1000 oil change with 570 miles on it. I told them no on the oil change!


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[HD Street Performance]

Bad move. Oil needs to be changed but should be on their dime

[Terry60]

Bad move. Oil needs to be changed but should be on their dime

I agree, but they are not willing to do it on there dime. $300 for the oil change on my dime


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