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Custom Vehicle Discussions => CVO™ Softail® Convertible => Topic started by: myanoch on September 16, 2011, 09:06:05 PM
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Anyone have this problem
The clock goes back to 1200 like it lost power and memory is gone
Checked for codes looks OK
Any help would be appreciated
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Have you had your BCM replaced thru the factory recall yet? Mine is supposed to be replaced tomorrow in the am. 4th time going in for this. Hope it really happens this ti But one of the symptoms was my security light kept coming on while i was riding. I believe the clock going out is another of the symptoms. should probably look it up. Pork.
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The clock keeps resetting on my 2011. At first I put it down to some kind of design issue (a short) when taking the screen on and off, but recently I've been riding a lot with the screen off and noticed that it resets without the screen. Mines in for a 10K mile service on Wednesday so I'll ask the dealer to check it out, though he'll probably just say monitor it! Ha Ha.
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This just happened on my bike. I thought it was cause I replaced lights with LEDs, but doesn't appear so. Gonna call dealer in a few hours
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I did not get a recall yet
I just taught mine was made later in year
I did have the bike stall last week in the early morning ,lots moisture
just started missing fat idle
then was OK
i kinda blew it off
maybe you guys are correct
Thanks will need to call dealer
Hate when there touching bike
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Yep, mine has gone out twice as well.
Now that I understand why, I'll Call my dealer.
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Let me know how you make out peguis
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I had similar experience with my 2010. The button was defective. It would scroll and reset itself at its own will. HD replaced it and I have not had any further problems.
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I will check it out
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Anyone have this problem
The clock goes back to 1200 like it lost power and memory is gone
Checked for codes looks OK
Any help would be appreciated
I was just about to make the same post. Clock goes out after just one or two days of being reset.
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The delear checked said I have no recalls for mine
Has not done it all week
going to dealer see if he will trade for a streetglide
anyone looking for a cvo convertible let it go for $25,000
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Bought my FLSEST2 in Feb 2011. Dealer installed new BCM module after numerous problems with security, fuel light, etc. Drove to From Virginia to Sturgis and back with no problems. Now clock often resets to 0000 upon starting. Low fuel indicator light comes on at same time. Resetting clock makes low fuel light go off. :-\
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At my 10K service last week I asked dealer to check out clock and also BCM recall. He said there was no recall on my 2011 (purchased in April). He could find nothing wrong with the clock though there had been an historic "low voltage" alarm. If it happens again he said he'd investigate further.
Does anyone know how to check the alarms on the CVO?
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My FLSTSE2 Electrical Diagnostic Manual (PN 99498-11A), page 2-1, says Trouble Codes can be retrieved through the Odometer self-diagnostics:
".... press and hold the Trip odometer reset switch located on the left handlebar controls, while turning the IGN ON".
When you release the trip odometer reset switch, "diag" will appear on the odometer display.
Press and release the trip odometer reset switch. ECM will appear on the odometer display. It will have either a "Y" or a "N" after it, depending on whether there are any ECM codes or not. Quickly press and release the trip odometer reset switch to cycle through the other modules - BCM, SPDO, and ABS. When the desired module is displayed, press and hold the tripmodometer reset switch to display any Diagnostic Trouble Codes stored in the module.
The instructions in my manual for ending the process don't work on my bike, so I just turn off the Ignition.
Hope this helps.
Regards
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Yes I seen that and had checked the codes
There were none
Thanks for the help
I straightened it out between that and the wind buffeting plus
my wife was going to ride it at times and she gave up on it
I traded it in on a street glide which i wanted because I have a softail also
I wish to thank all the nice people on this sight for helping me out in the last few months
Again thank you all
Mike
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Yes I seen that and had checked the codes
There were none
Thanks for the help
I straightened it out between that and the wind buffeting plus
my wife was going to ride it at times and she gave up on it
I traded it in on a street glide which i wanted because I have a softail also
I wish to thank all the nice people on this sight for helping me out in the last few months
Again thank you all
Mike
Sorry to see you leave Mike. Maybe we'll see you in the Street Glide forum.
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Mine clock is also resetting - also have seen where range reports 167 miles to empty when filled, ride until it gets to 42 miles to empty, rode another 35 miles without it leaving empty. Looks like I should be getting 200 plus miles to a tank but who knows. Decided to watch the old gauge rather than trust this. Must be time to go to the dealer
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In the past few weeks of riding around town, about once out of every three times I start the bike, my clock resets to 1200 and the low fuel light comes on (no matter how much fuel I have in the tank). Doesn't happen every time. The fuel light goes out when I put the bike in gear and move at all. I have to reset the clock manually. Had the BCM replaced when I bought the bike in February. No codes in any modules when I do Speedometer Diagnostics.
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my bike had the same symptoms
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what a %$#@^& pain, had the BCM replaced back 5 months, everything has been perfect, we recently changed to daylight saving time here in australia, so changed the clock time, since that day about every third time i start the bike , lo fuel light ..... with a full tank, kmh changes to mph, and clock goes to 1200.
just called service manager at harley city, he has e-mailed moco for a fix.
as long as it doesnt effect the rest of the bike i am not going to stress over it,
getting ready for the australian national rally in margaret river WA 3,500km each way.....
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To borrow one of your phrases - Good on ya.
My bike went 4000 miles to from Alexandria, Virginia to Sturgis, South Dakota and back with no electrical problems. Then this annoying clock/fuel light stuff every so often. The local Harley dealer is helpless because there are no Diagnostic codes. So will have to wait until it breaks permanently to get it fixed.
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I even had it on a battery tender thinking that power dropped causing it to go out
It seemed like it my be a drop in line voltage for that split second to knock it out
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Ditto thinking it has to be battery related. Electrical transients when starting are most severe of all normal bike events. But Harley should have designed in sufficient battery capacity, filter capacitors, etc., to avoid dropping the voltage to a critical value (thus re-setting the clock) when starting. Since I can't reproduce the problem at will, I have decided not to address it at all. Remains very annoying.
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youre right, i am not stressing over it, just that for nearly a year it has been perfect with no complaints at all, now its irritating, started and stopped the bike 5 times since yesterday without a hitch.....
oh and by thge way
goodonya is pronounced as one word :coolblue:
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My clock reset again this morning. The screen was on with the speaker plug connected. The clock was fine until I started the bike. Then the fuel range went momentary to zero and when I looked closer the clock had reset itself. I'll tell the dealer in the morning, but I doubt if they'll be able to do anything.
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since last week fine , then this morning, to go to work clock fine same as cliffy, start the bike x2
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Mine did the same
If I hit the trip switch it would be ok
soon as I started it it would drop out clock
Thats why I felt it was a drain on battery to drop out clockand other memory as miles left to empty
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Not sure if it's connected but I was riding home this evening and I noticed the alarm led faintly on. It was very dim. I haven't ridden at night for sometime, so I've no idea when it started to do this. It's probably not visible during the day as it's so dim. Is this a symptom of the faulty BCM?
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mine has now decided to zero the clock each time its started now, doesnt happen when i turn the power on, only when i hit the starter, seems to be a slight pause , engine starts, the low fuel etc etc,
being picked up on monday by service manager to try to diagnose
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It happen to me twice just recently. It has been fine fro the first 2 years and 18k miles and now it has the same symptom.. Has anyone found a fix or what needs to be replaced Mine is a 2010 and the warranty will be up soon.
By the way.. What is BCM?? I know what ECM is but until today I haven't heard of BCM..
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By the way.. What is BCM?? I know what ECM is but until today I haven't heard of BCM..
Body Control Module It's the box that switches things on and off and senses for opens and shorts and the likes.
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Took the bike to my local dealer today to check out alarm and resetting clock. The dealer could find no active or historic alarm but what he did find was a crushed / damaged cable under the dashboard assembly. They've ordered a replacement cable. They think the damage was done during the assembly process and suspect that it might be causing the problem.
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had the bike in at local dealer yesterday, regarding speedo, he said there was a new download from moco, would not guarantee it would solve problem, but has done it on another bike, so fingers crossed
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computer update, no help........ :coolblue:
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Has anyone figured this problem out yet?
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My 2011 is getting a new speedo next week. The dealer said the cable had been damaged when originally built.Another thing that I noticed was a dodgy fuel range reading. It was saying I had 43 miles left, but when I filled up I noticed that I only had 2 litres left. The low fuel led light did not come on, though I'm told this would only come on when the range is down to 30 mile. Also just before I filled up the bike started misfiring, especially when leaning the bike through bends etc. The dealer things it's the speedo gauge causing the problem.
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Asked my dealer if he knew anything about this problem and he said no but would check with Service rep... 10 min later he came back and said the MOCO had new ECM firmware that fixed part of the problem but that there may be another update coming by Jan 2012. They installed the update for me so we shall see....
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On Saturday, i stopped by the Harley dealer in Manassas, Virginia (Whitt's HD), and told the service department about the symptoms I was having. They told me they had another Softtail Convertible in the shop with exactly the same symptoms. They were going to contact the Motor Company this week.
So at least the word is getting out that something is wrong.
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yep, now mines doing it...................... resets "every" time the bike is shut off.
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Have you guys checked your battery connections. Mine came loose (ground side) and caused a lot of weird problems. There is a torque spec in the service manual. It's tighter than you think.
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They should be coming out with a calibration around the 25th of november to fix the problem.
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My bike is still doing it.. it used to happen rarely but now it's getting worse.
My 2 year warranty is up in January :behead:
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Yep, mine does it too and it seems to happen more often now that you guys pointed it out....
My speedo also fogs up whenever it goes from the garage to out in the sun. The amount of moisture in there can't be good for the electronics.
My warranty is up in April so I have a little more time to wait out the MoCo response to all the complaints.
MikeV
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now here is something a bit weird, 3 weeks ago i shipped my bike to perth western australia from melbourne, when i went to the harley dealer the bike had a flat battery, i assume the shipping company turned it on and didnt turn it off, long story short i ended up with a new battery fitted, rode out of the dealership to the annual HOG rally in margaret river , about 250 miles, 4 days there then a 3,000 mile ride home over the last week , arriving home yesterday, clock did not falter once after numerous times being turned on and off, from this i assume that even the slightest drop in battery voltage may have some effect, bike goes in for service this week , and will discuss with the sercice manager.
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MIne resets every time the bike is shut off now. It acts like it would if the battery was disconnected everytime and this would only show up on something like a clock. I'm going to clean the battery terminals and see what happens. The battery seems to be fully charged but I will check it just to see. I have had my console off and there is no pinched wires that I could see. I have my doubts about the shorted or pinched wire theory anyhow, non seem to be having any issues once they are set and while driving. A short or pinched wire would show up while the bike was running as well as not running and probably moreso.
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Mine has reset 3 times over a period of one year. The last time it reset, one short loud alarm shriek preceded the reset as I shut down and got off the bike. Funny thing, it happened at the Harley Dealer of all places.
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I was told today by the HD Service Manager today that this problem has now been identified by Harley and they will offer the Software Fix after the next Harley Davidson Dealer's Show.
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I had the same issue with my 2010 CVO Softail. Went on for weeks and spent a lot of time in the Harley Dealership. I thought maybe the battery was dying but it always seemed to turn over. :-\ (Doesn't take much). Dealer "said" they checked the battery and all was fine. Losing the clock... sounds like a battery drain somewhere.... right? :nixweiss: Harley said no. So, on the 6th week, I bought a battery (Harley said no under warranty) and now coming into 5 months later... the clock stays charged and no problems.
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Hi Folks,
put on my CVO Springer 09 the Tach/Speedo-Combo from the 2010 Convertible last year.
Looks great and works great till has now decided to zero the clock each time its started now, doesnt happen when i turn the power on, only when i hit the starter, seems to be a slight pause , engine starts, the low fuel.
Has anyone latest news about this problem after the dealer-convention in January?
New ECM firmware that fixed part of the problem?
Thanks a lot in advance
Greetings from very cold Germany
Robert
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I know this is going to be hard to believe and that your battery will; probably check out okay.... but that is exactly what was happening to mine. Spent weeks trying to figure it out, and found it just needed a new battery. I know, you say... they say.... everyone says the battery is fine. Replace it and your problems will be fixed. ~~ Trent
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Well, had the speedometer reflash / update done yesterday and so far all is good. It was resetting after every single shutoff / walk away with the key fob. I have checked it numerous times since the reflash and so far so good. Time will tell but it might be fixed.
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I have a 2012 and I have had a few weird things happen as well. Obviously the battery is new, it's on a charger every night. So I must assume it is not the battery. Just yesterday after not riding for a week I turned it on and first it said "enter pin" then I just started it and it said "no fob" then I noticed the clock needed to be reset! Reset the clock, rode all day yesterday and the issues never appeared again. This has happened a couple of times since I got the bike in Early January. Will wait for my first service to see what they say unless something worse occurs before then.
Stan
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Just had my dealer do the 'fix' for my bike with the new factory download flash recalibration.
Hopefully this will finally resolve the issue.
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dont hold your breath!!
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I have a brand new 2012 with less than 100 miles on the odo. My clock resets when I scroll through the functions to check miles to empty and gear position. It does not appear to randomly reset at start up or while at rest in the garage (yet). I would have thought that a 2012 came with the new ECM flash, but perhaps they did not get around to updating the software during this production cycle.
My question is does this happen to everyone, or are some bikes immune to this phenomenon? More so, is it just isolated to Softail Convertibles with the digital speedo?
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I have experienced that once or twice so far with my 2012 as well. Having not had enough time (numerous irons in numerous fires, I guess) to figure it out, it doesn't seem to be high enough on my radar to see it as a worry just yet. I noticed with a full tank the other day, my low fuel light came on as well as the clock needing to be reset. Bike seems to run well and such. Have not taken the gps out of the box yet either. Maybe things will settle down in the next couple weeks, and warm up, and I will get to getting these things looked at. Pork. I have 55 miles on the bike and had it since the 4th of Feb. At this rate, I am hoping to break 200 miles by the end of the year. ha!
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Initially during the 1st year, my problem was upon startup, the clock would reset to 12:00 flashing and the Low Fuel indicator would light up. This was a very rare occurance.
As time passed and the miles increased, the problem intensified. Last Saturday on a ride with numerous stops, it had to be reset 5 times. On Sunday no problem at all with numerous stops/shutdown and starts. Tuesday, the day they reflashed, happened only once when I took the bike out of my garage. As I said, time will tell if this factory reflash will be a permanent fix.
Calibration for use on Combination Digital Speedometer / Analog Tachometer Guage 67264-11 or greater. "Before" Calibration ID: 32893-11 and "After" Calibration ID: 40800034
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This is my second Harley and while I enjoy the Motor Co.'s products very much, I will always be amazed that a manufacturer of bikes for over 100 years has this sort of issue. I also cannot understand why a $30k bike has chips in the frame paint. I have owned two BMW's and those bikes were flawless in operation with much more electronic wizardry and fit and finish at one-third the price.
Are the Germans having the last laugh?
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I will always be amazed that a manufacturer of bikes for over 100 years has this sort of issue.
In all fairness and ONLY relating to THIS issue. 100 years of building bikes is not fair content when referring to computer gliches. If / when visiting the metric sites, snowmobile sites and auto sites you will see that there are many, many reflashes and computer upgrades happening all the time. It's the nature of the world were living in now. Heck, how many times a month do our computers require updates?
To follow up on my reflash, I am considering the clock issue fixed. It has not had to be reset since the reflash.
Going to 75* here today!!!!
Pork, I don't think the 2012's received this reflash yet, or at least not all of them.
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Dang! you know, I really was hoping I'd get a bike that didn't require service after the sale, you know what I mean??? I mean, they had the last year to get this stuff taken care of....... at what point do you release the bike for sale and then a few days later you say, "oooops!" who was that guy that shut off the light and closed the door on the deal and then said, "ooops!" ??? I want his name and badge number......... :soapbox:
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purchased my 2012 softail on December 30th. rode it 50 mile since then, live in Iowa, the weather has been great but the sand and brine solution on the road is still too much for me, anyway, My bike has reset the clock 3 times just sitting in the garage waiting to be rode. I have a battery tender on the battery and the garage is heated to 60 deg all the time. might call dealer to make appointment to get software update for the fix.
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MIne did this a few times, and so far I have not had any problem. . . will keep my fingers crossed.
we got 5" of new white stuff this morning, and I heard the plows come by a little while ago, so that means a $hit load of SALT-sand has been spread . . . . Grrrrrrrrr.
:coolblue:
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took the cover off on wednesday and went for a ride, and the Lo fuel light was on, the clock was flashing 12:00, so rode over the my local HD dealer, and they new of nothing. . . not a big surprise. when I started it to leave, the clock was still flashing, but the Lo Fuel was gone, but the NO Fob flashed . . . so I guess the problem has NOT been fixed in the 2012. . . .
any news on this problem ? :nixweiss:
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Willy, that is indeed undesired news. Would it not be conceivable that if somebody designed and built this speedometer unit, somebody could find the issue and make the next batch without the problem?? Perhaps somebody does not truly understand the science they are using and they are just lucky it works to get it off the line??? Pork.
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Willy, that is indeed undesired news. Would it not be conceivable that if somebody designed and built this speedometer unit, somebody could find the issue and make the next batch without the problem?? Perhaps somebody does not truly understand the science they are using and they are just lucky it works to get it off the line??? Pork.
:2vrolijk_21: And it shouldn't surprise anyone who has been following Harley's history over the past decade. Every single system they've "borrowed" from the automotive world has been full of bugs, from their interpretation of EFI to ABS to Electronic Throttle Control and now of course to CAN bus (HDLAN). They don't test the stuff, they use customers as unpaid "volunteer" test riders. And they are very slow to put out fixes, assuming they ever actually acknowledge the problems at all. It's part of the modern Harley experience, kind of like how the older Harley experience included lots of oil dry and catch pans. Isn't it great how we get to pay premium prices for all this?
Jerry
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Well!.................I guess you've said it all.................... ! :-\
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dont worry porkster, there is always next year and maybe the heritage cvo
:D
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took the cover off on wednesday and went for a ride, and the Lo fuel light was on, the clock was flashing 12:00, so rode over the my local HD dealer, and they new of nothing. . . not a big surprise. when I started it to leave, the clock was still flashing, but the Lo Fuel was gone, but the NO Fob flashed . . . so I guess the problem has NOT been fixed in the 2012. . . .
any news on this problem ? :nixweiss:
Willie, Tell your service guy he HAS to call MoCo tech to get any answers for this, and he has to be insistant about it. There is no standing bulletin and 98% of dealer service techs are clueless about this model.
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Willie, Tell your service guy he HAS to call MoCo tech to get any answers for this, and he has to be insistant about it. There is no standing bulletin and 98% of dealer service techs are clueless about this model.
I'm beginning to believe that they are clueless about a LOT of things. . . :2vrolijk_21:
guess I will ask them to make a call :2vrolijk_21:
Thx
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Dropped off my 2011 today for the same problem. I was able to tell them that it is not just my bike having this problem. The dealer said they will call tech service and talk to them. I will pass on the results.
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has anyone with this problem actually gotten it fixed by a dealer if so what did thay do bike at dealer for 6 weeks moco said new speedo well fix butt it did not 2010 convetable denbad thanks :nixweiss:
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I had the speedo and wiring replaced about 1000 miles ago and so far there has not been any clock resets. When my dealer initially looked at the problem in September they found a damaged cable under the speedo which they suspected might be causing the problem, hence the warranty replacement.
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Hey, Cliffy, how you doing???? :beerchug: long time no see. Just wanted to let you know I no longer own the '11 but do have a '12 and am loving it. I share the frustration of all this electronic crap not working correctly. Mine has done the same thing as yours a couple times but not in the last hundred or more miles. Has to be just some little teeny thing that is messing stuff up. I have a separate clock so the clock issue isn't very important but the low fuel has come on a time or 2 when it shouldn't as well. All that junk should work as well as it did when they "supposedly" passed the test on the assembly line. My '12 is running real strong. Got the same bike you saw me sitting on last year at Sturgis. Somebody said I need to change my avatar so guess that is in the future as well. Say hello to your wife for me. I may not be returning to Sturgis this year as I have a trip to Ireland in september planned as well as a trip back to Vietnam/Cambodia planned in October. Only so much vacation for those of us still "putting the country through college", know what I mean?? ha! the Porkster.
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I have a 2012 and I have the same problem. I was going to bring it up to the dealer when I brought the bike in for it's first 500 mile checkup. Clock goes to 1200 after resetting. When the bike starts up the low fuel and security lights stay on until the bike starts moving.
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pulled the cover off this weekend and the clock has not reset again, rode saturday for 136 miles with no problems, I will probably wait before going to dealer until it acts up again, which I figure it will be a matter of time before it does it again, If it did it once it will do it again at some point!
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The dealer said the speedo unit needs to be changed. So they have one on order.
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The dealer said the speedo unit needs to be changed. So they have one on order.
Yup, that's what mine said too until he talked to Harley Tech. MIne is still fixed.
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Yup, that's what mine said too until he talked to Harley Tech. MIne is still fixed.
Did they do a relfash of the ECM ? Mine is still doing it . . . :nixweiss:
I disconnected the battery yesterday while I did the install of the new Bassani RR and XiED, when I check today, the clock was still on time,
but the Lo Fuel light was on, sure hope the MoCo gets this figured out soon . . :nixweiss:
WD :2vrolijk_21:
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I took mine in on Friday. He told me you have to set the clock when the bike is running. however I told them to keep the bike till they figured out why the R LO indicator was on when you start the bike. He agreed. We'll see.
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After bike"rested" for over a week, started her up and clock was perfect. Rode for about an hour. After being parked and off for a good 2 hours, guess what? Clock needed to be reset again. Frustrating ....
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rode 234 mile yesterday and noticed while riding the clock rest, the other day after a friend sat on the bike and the alarm went off the lo-fuel
indicator was on when starting and the clock had reset. I am going to wait to take it in for repair untill there is a confirmed fix on here.
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I have a 2012 CVO Softtail Convertible and mine goes out constantly. I get the r lo indicator and the clock resets to 1200. I have reset the clock 7 times. i was waiting to take it in for it's 1000 mile checkup to bring it up. I know there was a recall for the 2011's for the BMC module but I guess there have not been enough complaints on the 2012's yet to instigate a recall. I'm worried that other electrical issues might arise while riding. Anyone have any other issues besides clock resetting and r lo indicator coming on?
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2 weeks after i took my bike to the shop they called. They downloaded something. So far everything seems to work ok.
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I would love to know what they downloaded so I can tell my dealer...
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Well, had the speedometer reflash / update done yesterday and so far all is good. It was resetting after every single shutoff / walk away with the key fob. I have checked it numerous times since the reflash and so far so good. Time will tell but it might be fixed.
Guys, your not paying attention. Mine is STILL FIXED!!!
Replacing the speedometer won't do any good unless it already has the correct programing. My dealer had no idea what to do with this either but Harley Tech told him they were aware of this problem and told him the fix was a speedometer reflash. I assume this was simply a computer reflash aimed solely at the speedometer / control panel programing.
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Well I had mine out today for the first time since 3/12 and everything works fine. Maybe the 2012 has the latest flash :nixweiss:
sure hope so
:2vrolijk_21:
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my 2010 clock works flawless
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I would love to know what they downloaded so I can tell my dealer...
You shouldn't have to tell your dealership, they should do their jobs and look it up on the Harley tech net. If Harley has released a software update for the system it should be on the net.
Jerry
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Mr Warlock Thanks, I missed reading your thread, I am just about ready for the 1000 mile service, I'll have them reflash the speedo with the update at that time!!
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Well rode 175 miles today, and to reset the clock 3 times, Grrrrrrr
The last time was after I stopped for fuel. This is really getting on my nerves.
Hopefully the stealer will know which flash to use next week when it goes in for the 1000 mile HD TAX!
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Mine is still working. Only took a year to fix
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Well I had mine out today for the first time since 3/12 and everything works fine. Maybe the 2012 has the latest flash :nixweiss:
sure hope so
:2vrolijk_21:
My wife's 2012 lost the time today after she turned it off. It was just in for the 1,000 checkup. I guess I'll have to bring the problem to their attention.
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My 2012 is getting worse - Grrrrrrr
Hope they have a fix soon, this gets to be a real PIA :nixweiss:
Guess it's time for a call to MoCo Customer service :soapbox:
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took bike in for the 1k service and for the clock reflash, clutch also does not disengage, had to bleed it just to get it in the trailer.
well...... I was told that the clock works fine and that I didn't set it correctly. the clutch fluid got too hot and boiled causing it not to work. they flushed the brake fluid in the clutch system and bled it. they took my money for the 1k and sent me on my way, got home with the bike the next morning went to start it and the clock went to 12:00 and is flashing and the lo fuel indicator was on, and they set the clock, not me!! they don't know of any reflash for the cluster, they told me that the digital technician gets updated every night and if there was a update for the cluster they should have the most current software. the clutch is working ok for now but the debris I bled out of it looks like little rubber pieces and the fluid is discolored, (don't suppose the slave cylinder has a issues!) probably will be back in for that also soon. I called and left a message for the service manager about the issues. waiting for a call back!
so far I love riding this bike but the experience I have had with my dealer since I took delivery hasn't been the best. I feel like they think I am a total idiot and don't have a clue what I am talking about. there are other dealers with-in 1 hour of me so they might have seen the last of me. By the way If the clutch fluid boils in this short of time I am not going to deal with that every time i want to ride it!!
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Time for a second opinion, and a new dealer :nixweiss:
JMHO :coolblue:
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Outrageous answers
Yes, a new dealer..
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so did the clutch fluid smell like very strong soap??? And what year is your bike? Last year my '11 heated up a lot during slow races (was smoking, I was told) and when I drained it out, it smelled strongly like soap. Wasn't sure what that was. The clutch also did not perform as well after that as it did prior. It was during my 5,000 mile check that I did myself. Pork.
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The clutch fluid was discolored almost a light brownish color but did not smell, it had some small black chunks in it like rubber. I think the slave cylinder is the issue but it is working ok right now. (we will see how long)
Well I just received a call from the dealer and they have a reflash for my speedo to fix the clock. I'm taking it in saturday for the reflash-hope it works!!
the bike is a 2012 softail convertible, has 860 mile, I did the 1k service at 815 mile just because the clutch was acting up and I had it there.
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The clutch fluid was discolored almost a light brownish color but did not smell, it had some small black chunks in it like rubber. I think the slave cylinder is the issue but it is working ok right now. (we will see how long)
Well I just received a call from the dealer and they have a reflash for my speedo to fix the clock. I'm taking it in saturday for the reflash-hope it works!!
the bike is a 2012 softail convertible, has 860 mile, I did the 1k service at 815 mile just because the clutch was acting up and I had it there.
I hope you "strongly" ask the question - I THOUGHT I DIDN'T SET IT CORRECTLY!!!!! these dealers purely suck! You walk in and tell them the problem (that you have already researched to death) and tell them how to fix (because you have already researched it to death) and they still say nothing is wrong (because they have done nothing to even try and know whats wrong or how to fix).
The thing that really gets me is - all these dealers are crying over the economy (as is everyone else) but yet they are so quick to dismiss a potential warranty claim/work that will bring in income. Even if warranty work is a break even deal for them (which I'm sure it's not) it's still cash flow and a way to make payroll without taking from profitable the income.
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Went to the dealer to ask about the 1000 mile service cost, $338.00, I said and what does that include ?
Engine Oil + Filter change, primary, trans fluids changed, check belt tension and a visual check of the motorcycle.
Seems a bit much to me. . . . ?
this is using a Chrome filter and Syn3 ?
:nixweiss:
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Went to the dealer to ask about the 1000 mile service cost, $338.00, I said and what does that include ?
Engine Oil + Filter change, primary, trans fluids changed, check belt tension and a visual check of the motorcycle.
Seems a bit much to me. . . . ?
this is using a Chrome filter and Syn3 ?
:nixweiss:
I think mine was around $200.00. $338.00 seems steep!!
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Hope they give you a kiss with that also ...sorry but $338.00 is steep
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I have decided to buy the oil + filter and do it myself, then I know it's done right !
The speedo cluster is still FU, sure hope they have a fix soon. Last night it said "No Fob" and Lo Fuel, so I stop and put 3.5 gal. In, last time it came on I put 4.1...... Stupid
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Fine customer service like this makes me want to run right out and buy a new Harley (not).
Maybe when people no longer accept this shoddy crap and refuse to spend any more money with the crooks, things will either change or they will shut the doors. In the meantime, I would strongly recommend that anyone having these problems make absolutely certain to get all the problems documented on repair orders at the dealer and in correspondence with the clowns in Milwaukee. When they don't fix it and the warranty expires, you will need some proof when you contact a lawyer to bust their azz.
Jerry
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I think mine was around $200.00. $338.00 seems steep!!
OK, Got the 1000k service completed Oil+Filter+ new spark plugs ( just to verify AFR) since the exhaust change + XiED's
$63 = 2 hours = savings = $275 - Peace of mind = Priceless :2vrolijk_21:
Engine oil looked great, Primary looked well used/very dark, transmission looked New. Prolly could have waited till 5k for that change, Oh well,
worth the $11 to know.
Reset the Clock again . . . . Grrrr :nixweiss:
guess I will have to call CS again.?
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Willie, your price of $63 seems awfully low to me. My filter alone costs just over $50 plus about $11 per quart that's 105 plus a filter $12 and 2 plugs about 3 apiece.......that's about $123 plus some tax....about a $130 dollar bill. Where did you get all that stuff for 63?
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Willie, your price of $63 seems awfully low to me. My filter alone costs just over $50 plus about $11 per quart that's 105 plus a filter $12 and 2 plugs about 3 apiece.......that's about $123 plus some tax....about a $130 dollar bill. Where did you get all that stuff for 63?
My Dealer. . . . Filter= $11.86
Oil - 4@40.62
Plugs @ 6.72
Tax
Total= $62.75 :2vrolijk_21:
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porky i dont think he purchased the air filter
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porky i dont think he purchased the air filter
Why would I need the Air Filter at 1000k :nixweiss:
WD :2vrolijk_21:
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Yeah, you're right. that doesn't get changed until 5K. So, you're in the ballpark. I did learn something a couple bikes ago. when you go in for your service, don't have any warranty work done then. Take it back later when it is free of charge. when I took my bike in for its 1000 mile and had about 6 things for them to check, they charged me by the hour. that first check cost over $300 and it was because they charged by the hour. All they put in your bike is 4-5 quarts of oil, a filter, and kiss you. that's it. I believe they figure, "hey, it's a new bike, everything that doesn't show itself in spades, it's good." they aren't getting paid to take care of your bike. Anybody that believes that is living in the old world. And is in denial. when your bike starts howling and making itself known, they''ll do something about it. Just think of all the people that are having issues with the speedometer of late.........and that's a known problem. Think they are going to spend time adjusting the head bearings on a new bike that looks to be doing alright:?? Sure they are going to charge you for it because they always have......way back when they used to actually do it. It's hiway robbery. They are going to just drop your old oil out, say they didn't see any issues with it, and charge you the normal healthy HD fee. Because .......they.........do........that........So, do yourself a favor and change your own oil, oil filter, (not the air filter, of course) and know you did it right yourself. If you see a major engine part resting amongst the oil, you can get that fixed). Nothing says you have to pay them to do it to you. that's all I'm saying.......... Pork. $63! Way to go, Willie D!
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Pork -
The SE filter element is a 'Washable' so unless your 'Flat tracking' every weeknd, I doubt very much it will need washing until 10k and a replacement at 50k maybe. used to have to have to wash the K&N on the XR750 every heat, had several spares to change out so I didn't have to do it at the track. :2vrolijk_21:
I finally got through to HD CS tech support, and they gave me a Referrence number for the conversation and said the new flash will take about 30 seconds, and gave me two dealers to go to. Now when the rains subside, I will take it in and have that done . . . . what a PIA :nixweiss:
WD
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Took my bike in for the reflash, they performed it in just a few minutes and I was on my way. put about 50 miles on it and Saturday went for a ride, it was cool out 45 deg. and the clock reset again!!!
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Took my bike in for the reflash, they performed it in just a few minutes and I was on my way. put about 50 miles on it and Saturday went for a ride, it was cool out 45 deg. and the clock reset again!!!
Well that sucks!! mine is still fixed.
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Well I got the New flash last friday, and rode 200 miles on saturday and another 100 on sunday,
everything seems to be working as it is supposed to. :2vrolijk_21:
I will keep my fingers crossed . . . :-\
WD
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I might have other issues with the cluster or wiring, this is what I have noticed.
I switch the run switch to the run position and the clock is set to the correct time, I push the start button to start the engine, then the cluster flashes like it lost voltage and then the clock will flash 12:00, also the low fuel indicator is on until I put it into gear and take off, the range is also reset and the cluster displays r lo, it is like the cluster looses voltage at start up. also I have noticed it is worse when the temp outside is cooler, when I ride it when it is 75 to 80 deg. out it very seldom acts up. I now have a tail light out, bad bulb. You know so far I like riding this bike but it is the little stuff that has been happening that is starting to really get to me! I had a 2006 that I rode and never had any issues what so ever, I could get on it and just enjoy riding it and not even think of what is going to go wrong next.
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Sounds like 'Ground' issues :nixweiss: Good Luck. 8)
WD
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checked and cleaned paint off frame for all ground wires, has been working since I have done this.
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Anyone have this problem
The clock goes back to 1200 like it lost power and memory is gone
Checked for codes looks OK
Any help would be appreciated
DEFINITIVE ANSWER - IT IS THE BATTERY!
Mine started doing this after almost 2 years and 16,000 miles or so. Tried all the fixes, new flash, loose grounds, etc., etc. Nothing worked.
Replace the battery with a beefier battery (more amps). Here's why. Even for those of us who keep the battery on a battery tender, the battery looses some umph over time even though it still checks out as, "OK". I figured that this bike needs more juice to start properly (it is VERY voltage sensitive) perhaps the integrated tach/speedo instrument which only appears on this bike is the culprit. Because of this, once the battery that comes stock with the bike gets a little older and looses some power, all the issues begin -low fuel light, clock reset, slow crank, etc.
Rather than replace the battery with the same size battery (which will solve the problem temporarily until it runs down some, simply replace with the bigger battery which, when it runs down some over time will still have enough juice to avoid the problems many of us are having.
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Not acording to HD MoCo. . . :coolblue:
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We had my wife's bike flashed a couple weeks ago. We then went on a 2,200 mile trip over 10 days (riding and starting up several times each day), and the clock is holding the correct time still.
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My clock has not reset since the flash fix earlier this year. What does occur is a low fuel indicator when starting the bike every once in a while. This goes away after the bike moves a few feet. Harley is now looking into this for me, which also happened along with the clock reset even before the flash fix. Seems they fixed half the problem.
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My clock has not reset since the flash fix earlier this year. What does occur is a low fuel indicator when starting the bike every once in a while. This goes away after the bike moves a few feet. Harley is now looking into this for me, which also happened along with the clock reset even before the flash fix. Seems they fixed half the problem.
We are seeing the exact same thing with the low fuel indicator, just once in a while.
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my bike started doing the reset again, I have it at the dealer right now for repair, they are looking into it with the help of tech services!
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DEFINITIVE ANSWER - IT IS THE BATTERY!
i believe you are right, i brought this up in november last year , when a bike carrier left my run switch on, had my key with it for a journey from melbourne to perth, put a new battery in straight away...... so far so good.
Mine started doing this after almost 2 years and 16,000 miles or so. Tried all the fixes, new flash, loose grounds, etc., etc. Nothing worked.
Replace the battery with a beefier battery (more amps). Here's why. Even for those of us who keep the battery on a battery tender, the battery looses some umph over time even though it still checks out as, "OK". I figured that this bike needs more juice to start properly (it is VERY voltage sensitive) perhaps the integrated tach/speedo instrument which only appears on this bike is the culprit. Because of this, once the battery that comes stock with the bike gets a little older and looses some power, all the issues begin -low fuel light, clock reset, slow crank, etc.
Rather than replace the battery with the same size battery (which will solve the problem temporarily until it runs down some, simply replace with the bigger battery which, when it runs down some over time will still have enough juice to avoid the problems many of us are having.
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As for the Low Fuel Indicator, my dealer has just informed me that the H-D Factory has instructed them to replace my Fuel Tank Sensor and check the resistance level on some of the wires involved.
Appointment is end of June, I'll report back after the work is complete 'if' the problem continues, otherwise I will consider it "Problem Resolved" (Fingers Crossed) :)
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DEFINITIVE ANSWER - IT IS THE BATTERY!
Mine started doing this after almost 2 years and 16,000 miles or so. Tried all the fixes, new flash, loose grounds, etc., etc. Nothing worked.
Replace the battery with a beefier battery (more amps). Here's why. Even for those of us who keep the battery on a battery tender, the battery looses some umph over time even though it still checks out as, "OK". I figured that this bike needs more juice to start properly (it is VERY voltage sensitive) perhaps the integrated tach/speedo instrument which only appears on this bike is the culprit. Because of this, once the battery that comes stock with the bike gets a little older and looses some power, all the issues begin -low fuel light, clock reset, slow crank, etc.
Rather than replace the battery with the same size battery (which will solve the problem temporarily until it runs down some, simply replace with the bigger battery which, when it runs down some over time will still have enough juice to avoid the problems many of us are having.
"Mine started doing this after almost 2 years and 16,000 miles or so" Mine too!!
I'm convinced it's the battery. Someone PLEASE tell us what Beefier Battery will work/fit!!
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Hi guys!
I had the same problem for a long time: Clock resets after every ignition and the tank sensor resets too.
After changing the battery all problems are gone immediately!!!
Hi Trent: Thanks a lot for your advice.....
Greetings from Germany....
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what size battery do you suggest, i also now know it is the battery, i had the problem up until i changed the battery in november last year, now as it is winter down under i had not started the bike for about a month, voltage obviously dropped ...... same old problem comes back, bike started ok first go but you guys know all the usual Bul#$h!t.
just wondering though, as everyone with a convertible has this problem, maybe we have grounds for some monetary compensation....... any lawyers out there???
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if your bike is gonna to sit longer then 2weeks with out riding you may want to purchased a battery tender to keep your battery full charge
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what size battery do you suggest, i also now know it is the battery, i had the problem up until i changed the battery in november last year, now as it is winter down under i had not started the bike for about a month, voltage obviously dropped ...... same old problem comes back, bike started ok first go but you guys know all the usual Bul#$h!t.
just wondering though, as everyone with a convertible has this problem, maybe we have grounds for some monetary compensation....... any lawyers out there???
:orange: :cucumber: :apple:
Let me know that works out for ya Mate...
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if your bike is gonna to sit longer then 2weeks with out riding you may want to purchased a battery tender to keep your battery full charge
X2
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Picked my bike up today from the dealer. Issue is low fuel indicator. Harley factory tech instructed dealer to replace the fuel sending unit and test new unit for resistance values from the diagnostic manual. The unit OHMS out to corect values. Full 27-40 OHMS. 1/2 Full 97-118 OHMS. Empty 240-264 OHMS. Tech also checked wire coming from Terminal 9 from the ECM to Terminal B at the back of the speedometer. No breakes in the wire.
Lets see if this resolves this issue, it's been going on forever, including after startup on bike stored on the tender as well. As for the Clock resetting to 12:00, that was resolved with the 'fix' earlier this year and has never reoccured.
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took my bike in and they replaced the speedometer assembly for the clock resetting and the lo fuel indicator on. have rode it 200 miles with no problems.
I have my fingers crossed it is fixed!!
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Had the ECU updated. Speedo glad as well. Thing are still fine 500 miles later.
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if your bike is gonna to sit longer then 2weeks with out riding you may want to purchased a battery tender to keep your battery full charge
I have my first 1K miles on the bike. We went on vacation for 10 days when I returned 1st ride I noticed the clock had reset to 12:00.
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Mine resets even though the battery tender and been cooking it all night :-X
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I've been doing research on what battery will fix our problem...
I found a military grade battery that has a 5 sec burst of power that is unleashed during startup..
http://www.batterymart.com/p-odyssey-pc545-battery.html?Category_Code=harley-davidson-cvo-flst-1803cc-motorcycle
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My issue is with my digital clock on my 2011 CVO Softail Convertible. Once it has been set, it will go back to the default setting of 12:00.
Does anyone also have this issue?
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Doing a quick search led to this:
http://www.cvoharley.com/smf/index.php?topic=66903.0
8)
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My issue is with my digital clock on my 2011 CVO Softail Convertible. Once it has been set, it will go back to the default setting of 12:00.
Does anyone also have this issue?
Your thread has been merged with existing thread regarding this issue.
:pumpkin:
Ride Safe,
Fired00d
:fireman:
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Mine is doing it every time I start it. It's the battery. It's either a bad connection or a weak battery. I noticed it was fine until it got cold out. I leave a tender on it. Time for a new battery.
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does anyone else have the problem..... welcome to the club, once you get the correct software upgrade problem solved, new battery helps but only when new.
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mine has done it from day one, speedo defaults back to MPH each time on startup too! :nixweiss:
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Since the second Re flash, mine has been fine. Lo Fuel light still comes on occasionly but I don't use it anyway, and it goes out after a bit.
Good luck to all. :2vrolijk_21:
Btw- I have 11150 miles on the OEM battery / One year to go on the OEM warranty :nixweiss:
WD
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My issue is with my digital clock on my 2011 CVO Softail Convertible. Once it has been set, it will go back to the default setting of 12:00.
Does anyone also have this issue?
[/quote
This issue has been resolved.
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I was having the problem as well. Took it into my dealer. They flashed it with the latest software and no issues since. Keepin my fingers crossed. :)
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My clock works fine now that I have a new Battery.
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I was having the problem as well. Took it into my dealer. They flashed it with the latest software and no issues since. Keepin my fingers crossed. :)
+1 :2vrolijk_21:
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My clock works fine now that I have a new Battery.
Battery 6 months old, now clock re-sets to default. Very puzzling at best.
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Trust me... it is your battery. At the very least try that first before you worry about the rest of what "might" or "could" be wrong. It's a Harley battery... it isn't going to last that long! :coolblue:
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Replaced battery, clock worked for a few weeks then back to Default setting.
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The you know it is the battery or charging system. Do not assume you have a good battery because Harley say so. I find that I have to replace mine even when Harley says it is good.
Take it to a place like "Batteries Plus" and have them check it. Could be your "stator" but it is somewhere in your charging system...
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Battery 6 months old, now clock re-sets to default. Very puzzling at best.
It's not always the battery! Have you had the re-flash done?
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I have the 2010 convertible that was doing the same thing this past May. I almost always hook up my charger when I leave the bike in the garage for any length of time. I installed a new battery in the bike and everything has been working fine since.
Just my experience.
lamb
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I think a poor battery may trigger the root cause more so than a new "good" battery but "IMO" everyone of these needs the re-flash to the speedometer done to be 100% correct. Previous to my re-flash nothing made a difference, brand new battery or anyone of three batteries that I tried or even while sitting with a battery tender on the bike. Since finally straightened out with the second and CORRECT re-flash it hasn't done it once. My bike has been sitting recently :oops: and last weekend the battery would barely turn the motor over but the clock did not reset!
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Can anyone tell me what Flash I need to ask for when I take my bike in.. The service writer seem to never know what we are talking about when we take our bikes in...
I like to be able to say "if you pull TSB 1047 it identifies the problem I am experiencing and the resolution is to flash the file "spdo010.bin" to resolve the issue"
Does anyone have this information!!!
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Well the wife's new bike has the same problem. We have reset the clock on her bike twice and it has reset itself both times. Nice to know there is a fix already for the problem.
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There is an updated speedometer as well as the flash to correct this issue.
Hope this helps :)
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Thank you BlueIce,
Now does anyone have the Tech Service Bulletin for the 2010 ConV?
This one covers the 2011-2012 and it is a different Speedo (Gray in color).
Thanks,
Bob~
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THANK YOU BlueIce
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Verry nice and thank you for sharing BlueIce
The technician flashed my speedo by service 3 weeks ago.
I don't know the current flashed calibration, but since then it was a little better.
1 time I had a complete reset of the speedo and a couple of times the "low full" indication.
If I press the run button the speedo is OK.
This error arise only in connection after I start the engine.
The speedo goes out completely for approx a half second and come back with 12:00 and US setup.
Battery is changed as a test to a new one and full loaded.
My experience until now.
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I would be interested in any TSB for the 2010's also! or at least the correction for this anoying problem. :(
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Yeah cause if we walk into the dealer with the 2011-2012 TSB they're not gonna help us.. That I'll guarantee you :confused5:
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Thank you BlueIce. I plan to show the TSB to my dealer. I complained about the speedo to my dealer for 2 years and apparently they never searched for a TSB, or were unwilling to address the issue. Reading all the post, I think HD should stand tall and remedy the issue.
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My 2010 does the same thing. The problem went away with a new battery last year but is back with a vengeance, battery tender or not. It also has the fogging problem so I may spring for a replacement if that will help.
Anyone know what the price is for the 2010, is it still available and does look the same as the original?
Thanks,
MikeV
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About $300 for the 2010 speedo.
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Dealer flashed my bike and speedo doesn't flash 12:00 anymore, BUT the range to empty and mode still reset, then return after I ride a mile or two. At least I don't have to manually reset the clock anymore... Thanks for the extra features Harley!
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Hey Gary,
I have the same issue on my 2012. I just keep telling my HD service department everytime I take it in.
As of yet they still have not given me a fix but at least it is on record as not working from the day I received it.
john
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Hey Gary,
I have the same issue on my 2012. I just keep telling my HD service department everytime I take it in.
As of yet they still have not given me a fix but at least it is on record as not working from the day I received it.
john
Are you sure it's officially on record? Telling them and having them blow it off isn't what I'd call being on record. Is it actually written down on the repair orders and do you have copies of them?
If the dealer hasn't responded to a valid concern in more than a year it's way past time to go over their heads and contact H-D directly.
Jerry
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Hmmm...good point Jerry. I will contact the HD Company. Any ideas on how I go about it??? I guess on the Company website under contacts or something?
Thanks Again,
john
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"To speak with a Harley-Davidson customer care representative please call 1-800-258-2464 or (414) 343-4056.
Representatives are available Monday through Friday 8:00 a.m. - 6:00 p.m. Central Standard Time (CST)."
Jerry
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2 Rose,
go to this link and print out the service bulletin for the 2011 and 2012 models.
http://www.cvoharley.com/smf/index.php?topic=66903.msg1165194#msg1165194
JB
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Thanks Jerry,
Rose's 10,000 mile checkup will be due in about 500 miles.
I will for sure have the service bulletin and HD phone numbers in hand when I take her in.
Thanks again for the ammo...I will have HD service in my sights.
john
There is an updated speedometer as well as the flash to correct this issue.
Hope this helps :)
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Well it appears that my clock issue has finally been fixed thanks to Jerry and the service bulletin info he provided. It is people like you that makes this site work.
Thanks again,
john
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I had issues with my clock. I needed a new Battery & it has fixed my problem so far. The clock runs like it should. I will keep my fingers crossed.
Well it appears that my clock issue has finally been fixed thanks to Jerry and the service bulletin info he provided. It is people like you that makes this site work.
Thanks again,
john
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I need a TSB for the 2010 ConV !!!!
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There is an updated speedometer as well as the flash to correct this issue.
Hope this helps :)
Somehow, I think the posting of this service bulletin was by me
http://www.cvoharley.com/smf/index.php?topic=66903.msg1165194#msg1165194
but so long as it helped others, credit goes to open communication and sharing informatin by all.
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I need a TSB for the 2010 ConV !!!!
I guess there's no hope for the 2010 :nixweiss:
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I guess there's no hope for the 2010 :nixweiss:
Hey Gamma,
The following is the link to the service bulletin. It specifically mentions 2010, 2011 and some 2012's. Also attached is a photo of it. Or go to your friendly HD service dept. and they can print you a copy of it...just ask for service bulletin M1332. Since my last post a few months ago the clock is still working just fine.
As stated before Blueice did provide the SB originally, which I was unaware of, but Jerry provided it to me. So I would like to send out thanks to Blueice for providing the link and a attached photo of the SB. Thank you!!!
http://www.cvoharley.com/smf/index.php?topic=66903.msg1165194#msg1165194
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My old eye ball can't seem to find where it mentions 2010 but the Speedo is different on the 2011 & 2012 as anti-lock and cruise were added. Has anyone with a 2010 found help?
I think we're SOL
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Gamma you are correct...I apologize. My old brain sometimes farts...
Hope you find the clock help you need.
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2 Rose,
go to this link and print out the service bulletin for the 2011 and 2012 models.
http://www.cvoharley.com/smf/index.php?topic=66903.msg1165194#msg1165194
JB
THIS WAS VERY HELPFUL....THANK YOU !!!
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If anyone still cares....
...yes, I've had this problem for a number of years, nothing solved it. Last Fall, a new tech at the local dealership identified the cause and solution to the problem. I waited a year to post to make sure he was right.
The bike had originally been tuned by a friend whom shall remain un-named. It ran faster and cooler after the tune almost like a Wizard had tuned the bike! Here is what the cause of the problem was. When you tart your bike, the computer shuts down the high compression for a moment so the starter doesn't have to work so hard. The instruction to shut down the compression during start come from the tune AND IT WAS MISSING. So...the bike had to work extra hard during starting which is what caused the clock, low fuel light, etc. to activate.
Had the bike re-tuned, never had the problem again.
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I'd like to know what setting he changed in the ECM. I have a S.E. Pro Race Tuner and would like to resolve the issue on my wife's ConV. Ask your tuner where the setting is so that we can flip in back on. All 103s and 110" engines have an automatic compression release, I'm not surprised to hear there is a setting to toggle it on/off. I've heard there is a flash to fix this problem on the 2011-12s but for us with the 2010 ...we have been waiting for a fix!
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I stopped at the dealer and asked your question. Here is what they told me...
"Once you open the tuner software with your computer and locate your current map, go to “Tuning set up” then “working” then you will see several tabs, click on “ARC”, you will see enable and disable, check the box for enable. Next you will need to reflash the by clicking on program motorcycle."
Good luck!
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Okay I'll check that setting. I believe ARC or "Automatic Compression Release" is enabled but it's worth looking into.
Thanks~