Print

Please login or register.
1 Hour 1 Day 1 Week 1 Month Forever
Login with username, password and session length

[Mach]

Mine is still working. Only took a year to fix

[Ozoneman]

Well I had mine out today for the first time since 3/12 and everything works fine. Maybe the 2012 has the latest flash 
sure hope so
 

My wife's 2012 lost the time today after she turned it off.  It was just in for the 1,000 checkup.  I guess I'll have to bring the problem to their attention.

[Willie D]

My 2012 is getting worse - Grrrrrrr

Hope they have a fix soon, this gets to be a real PIA

Guess it's time for a call to MoCo  Customer service

[dflanagan2012]

took bike in for the 1k service and for the clock reflash, clutch also does not disengage, had to bleed it just to get it in the trailer.
well...... I was told that the clock works fine and that I didn't set it correctly. the clutch fluid got too hot and boiled causing it not to work. they flushed the brake fluid in the clutch system and bled it. they took my money for the 1k and sent me on my way, got home with the bike the next morning went to start it and the clock went to 12:00 and is flashing and the lo fuel indicator was on, and they set the clock, not me!! they don't know of any reflash for the cluster, they told me that the digital technician gets updated every night and if there was a update for the cluster they should have the most current software. the clutch is working ok for now but the debris I bled out of it looks like little rubber pieces and the fluid is discolored, (don't suppose the slave cylinder has a issues!) probably will be back in for that also soon. I called and left a message for the service manager about the issues. waiting for a call back!
so far I love riding this bike but the experience I have had with my dealer since I took delivery hasn't been the best. I feel like they think I am a total idiot and don't have a clue what I am talking about. there are other dealers with-in 1 hour of me so they might have seen the last of me. By the way If the clutch fluid boils in this short of time I am not going to deal with that every time i want to ride it!!

[Willie D]

Time for a second opinion, and a new dealer

JMHO

[Porschestan]

Outrageous answers
Yes, a new dealer..

[porkypig]

so did the clutch fluid smell like very strong soap???  And what year is your bike?  Last year my '11 heated up a lot during slow races (was smoking, I was told) and when I drained it out, it smelled strongly like soap.  Wasn't sure what that was.  The clutch also did not perform as well after that as it did prior.  It was during my 5,000 mile check that I did myself.  Pork.

[dflanagan2012]

The clutch fluid was discolored almost a light brownish color but did not smell, it had some small black chunks in it like rubber. I think the slave cylinder is the issue but it is working ok right now. (we will see how long)
Well I just received a call from the dealer and they have a reflash for my speedo to fix the clock. I'm taking it in saturday for the reflash-hope it works!!
the bike is a 2012 softail convertible, has 860 mile, I did the 1k service at 815 mile just because the clutch was acting up and I had it there.

[Mr. Warlock]

The clutch fluid was discolored almost a light brownish color but did not smell, it had some small black chunks in it like rubber. I think the slave cylinder is the issue but it is working ok right now. (we will see how long)
Well I just received a call from the dealer and they have a reflash for my speedo to fix the clock. I'm taking it in saturday for the reflash-hope it works!!
the bike is a 2012 softail convertible, has 860 mile, I did the 1k service at 815 mile just because the clutch was acting up and I had it there.

I hope you "strongly" ask the question - I THOUGHT I DIDN'T SET IT CORRECTLY!!!!! these dealers purely suck! You walk in and tell them the problem (that you have already researched to death) and tell them how to fix (because you have already researched it to death) and they still say nothing is wrong (because they have done nothing to even try and know whats wrong or how to fix).

The thing that really gets me is - all these dealers are crying over the economy (as is everyone else) but yet they are so quick to dismiss a potential warranty claim/work that will bring in income. Even if warranty work is a break even deal for them (which I'm sure it's not) it's still cash flow and a way to make payroll without taking from profitable the income.

[Willie D]

Went to the dealer to ask about the 1000 mile service cost, $338.00, I said and what does that include ?
Engine Oil + Filter change, primary, trans fluids changed, check belt tension and a visual check of the motorcycle.
Seems a bit much to me. . . . ?
this is using a Chrome filter and Syn3 ?

 

[RCFlyer]

Went to the dealer to ask about the 1000 mile service cost, $338.00, I said and what does that include ?
Engine Oil + Filter change, primary, trans fluids changed, check belt tension and a visual check of the motorcycle.
Seems a bit much to me. . . . ?
this is using a Chrome filter and Syn3 ?

 

I think mine was around $200.00.  $338.00 seems steep!!

[Lever]

Hope they give you a kiss with that also ...sorry but $338.00   is steep

[Willie D]

I have decided to buy the oil + filter and do it myself, then I know it's done right !

The speedo cluster is still FU, sure hope they have a fix soon. Last night it said "No Fob" and Lo Fuel, so I stop and put 3.5 gal. In, last time it came on I put 4.1...... Stupid

[grc]

Fine customer service like this makes me want to run right out and buy a new Harley (not).

Maybe when people no longer accept this shoddy crap and refuse to spend any more money with the crooks, things will either change or they will shut the doors.  In the meantime, I would strongly recommend that anyone having these problems make absolutely certain to get all the problems documented on repair orders at the dealer and in correspondence with the clowns in Milwaukee.  When they don't fix it and the warranty expires, you will need some proof when you contact a lawyer to bust their azz.


Jerry

[Willie D]

I think mine was around $200.00.  $338.00 seems steep!!

OK, Got the 1000k service completed Oil+Filter+ new spark plugs ( just to verify AFR) since the exhaust change + XiED's
$63 = 2 hours = savings = $275 - Peace of mind = Priceless

Engine oil looked great, Primary looked well used/very dark, transmission looked New. Prolly could have waited till 5k for that change, Oh well,
worth the $11 to know.

Reset the Clock again . . . . Grrrr
guess I will have to call CS again.?