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[garretn]

Hi Guys. I did have this issue and has been corrected by my HD Dealer. I picked up my bike at the end of Sept 2013. I don't think I had the problem until I performed the update  1.17.1.1. After starting the Bike I had to touch the Fader screen for the Ft speakers to come on. The tech hooked up the PC to the bike and went into the Body control unit. Connected with the Audio system and there is a Box that needs to be checked telling the Audio system that the bike is equipped with front  speakers.  That fixed it. I don't know if The update  1.17.1.1 changed that setting but that is when I noticed it. Have that done and you should be fine.

Doesn't make since but worth a try.  Next time I run by there I will mention this and see what kind of response I get from them on that.  Mine had the problem before the the latest update.  I will post an update after the update.

[anzac]

I just received my bike and had the latest update, I listen to the radio in my helmet but its not as clear as my 09, I adjusted the system where its suppose to increase in sound as the bike speeds up, but that doesn't happen
its seems not to be picking up stations too well, I don't know if I'm suppose to use the headset they sent, the one I have is top of the market or maybe the aerial needs to be different, I was expecting something great with all the hoopla.
I love the bike and I don't care about all the additional bits unless I can hear the radio clearly

[RockyMtnRider]

I too am having the front speaker issue.  Had a chance to spend time with my dealer's audio tech and we went through every option and check box using the dealer's digitech computer interface.  My front speaker box was checked, but I'm still having the problem.  Happy to hear some have resolved their problem by checking this box.  Unfortunately that is not the case for me. 
I have a case filed with Harley Davidson through my dealer and the Harley tech support contact does have the front speaker/fader issue still showing unresolved awaiting the next software update.  If you call HD directly you will find most of the tier one support guys really don't know a lot about the infotainment system.  Fortunately my dealer has a key contact that seems to know his stuff, but he is out until after the first of the year.   Word is that version's 1.17.1.2, 1.17.1.3, and 1.17.1.4 created other bugs during pretesting so they were pulled for rework.  At this time HD is hoping for a release first of next (2014) year.  Before retiring I was involved in many a code writing scenario and sometimes these things take time.  I'm patiently waiting, hoping everything is resolved before our riding season really kicks in.  I have found that using the helmet headphones/mic I don't have any problems.  Other than the radio, all my other issues have been resolved and I love the bike.   
Safe riding and Happy New Year to all.

[DownUnder CVO]

I have ver: 1.17.1.1
 
I changed the Fade balance in audio setup to 1 segment towards the front speakers then used the enter button to confirm setting the back button all the way out to home screen then shut down with kill button, it seems to have worked so far but haven't used enough to confirm this absolute.

Also I read where people couldn't delete there imported trips/waypoints. This can be done in Nav/Where To/More/Trips, then select trip/waypoint you want to delete, then across to right menu where there is an edit pencil which takes you to another menu where you can change name, delete etc..

[stix]

I had the same thing happening.  Check your software version. mine came with version 1.16.9. I found an updated version on the harley website (1.17.1.1) after I installed it, the problem has not happened again.
There is information on how to update the software in the boom box manual, its pretty easy to do.

[stix]

well I guess the software update was not the fix…..as mentioned in some of the other posts. just fired it up and the issue is back. Very strange. mine is intermittent, first time this has happened in about 20 starts. is everyone else's this way, or does it happen every time. I was thinking about the laptop interface turning on the front speakers, if this was my issue, I would expect this to happen every time.
Any thoughts?

[CVO Aqua-Glider]

well I guess the software update was not the fix…..as mentioned in some of the other posts. just fired it up and the issue is back. Very strange. mine is intermittent, first time this has happened in about 20 starts. is everyone else's this way, or does it happen every time. I was thinking about the laptop interface turning on the front speakers, if this was my issue, I would expect this to happen every time.
Any thoughts?

Mine was definitely intermittent.  However, if I turn the bike off via the fork lock (not sure what to call it, ignition) instead of the kill switch, it never seems to happen.  Give it a try.

[garretn]

I have ver: 1.17.1.1
 
I changed the Fade balance in audio setup to 1 segment towards the front speakers then used the enter button to confirm setting the back button all the way out to home screen then shut down with kill button, it seems to have worked so far but haven't used enough to confirm this absolute.

Also I read where people couldn't delete there imported trips/waypoints. This can be done in Nav/Where To/More/Trips, then select trip/waypoint you want to delete, then across to right menu where there is an edit pencil which takes you to another menu where you can change name, delete etc..

You might be on to something with setting the fade with the enter button. Mine was doing this almost every time I started the bike but after setting the fade as instructed above it hasn't happened again. Have not tried it more than about ten times but so far so good.  The dealer called me and has talked to support and they want me to bring it back in so they can default the radio back to factory and then load the latest release again. 

[garretn]

Just got back from the dealer they defaulted the radio and reloaded the latest flash as per Harley's tech support.  Once again I jump on the bike to leave and turn the switch on and no front speakers.  Of course they have no idea what is wrong with it.  They will get back in touch with Harley and let me know.

I was talking to the GM of the store while they were working on the bike and he ask if I was OK with the steps they are taking to get this repaired, my response was right this second yes but I don't want this dragging on for months. He mentioned replacing the radio might help but i'm not sure any of them are any better.

[CVO Aqua-Glider]

Just got back from the dealer they defaulted the radio and reloaded the latest flash as per Harley's tech support.  Once again I jump on the bike to leave and turn the switch on and no front speakers.  Of course they have no idea what is wrong with it.  They will get back in touch with Harley and let me know.

I was talking to the GM of the store while they were working on the bike and he ask if I was OK with the steps they are taking to get this repaired, my response was right this second yes but I don't want this dragging on for months. He mentioned replacing the radio might help but i'm not sure any of them are any better.

Thanks for the updated.  Can't say I any of that surprised me.  Again, I've been living with the infotainment issues for 4 months now.  Just how long IS acceptable?

[garretn]

Update today from Moco they are supposed to be releasing an update to address this issue in the next few weeks.  I ask if it would address the popping sound and the seek not stopping at any stations and the response was all of your complaints were explained to support and they said we just have to wait. Any bets on if they can get it right with only one update?  

[grc]

Update tray from Moco they are supposed to be releasing an update to address this issue in the next few weeks.  I ask if it would address the popping sound and the seek not stopping at any stations and the response was all of your complaints were explained to support and they said we just have to wait. Any bets on if they can get it right with only one update? 

What you should have asked is if they were going to send you (and all the other folks) a paycheck since you're doing all the testing they should have done prior to shipping the product to the dealers.  This is total BS, but it is an excellent illustration of what Harley really thinks of it's customers.  Don't forget, they started building these bikes back in May of 2013 and had several months to thoroughly test them prior to the dealers uncrating the first unit.

Jerry

[garretn]

I loaded the latest update 1.17.4 this morning so far so good.  Seek stops on all stations, all speakers coming on the few times that I have turned the radio back on.  Nice and easy process to upgrade. Streets still trashed from the snow so I didn't leave the shop on it. 

[ole bill]

Same here, just loaded the 1.17.4 took 6 mins, haven't checked any functions yet, to damn cold. Only 40 degrees in the garage. Way to cold outside.

[garretn]

After a full day of riding I was excited to report I had no issues after update.  No popping, seek working and all 4 speakers come on every time.  All excitement was gone next to the last start when the radio was totally dead.  Turned bike off several times and still could not get it to come on.  Short lived excitement but at least I got to enjoy the bike and the radio most of the day. 

Anyone else having an issue with the radio not coming on at all?  No display or sound.