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Author Topic: 2009 SERG Warranty Claims -- How many??  (Read 18312 times)

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Highjagger

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Re: 2009 SERG Warranty Claims -- How many??
« Reply #30 on: July 09, 2009, 06:01:36 AM »
Please check the singing when you have changed the front tire .
 I heard it again and it seems to come from the rear tire as well ( the rear isn`t yet changed )
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GregKhougaz

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Re: 2009 SERG Warranty Claims -- How many??
« Reply #31 on: July 28, 2009, 03:34:14 PM »
Quote from: GregKhougaz on June 02, 2009, 06:59:03 PM
How many warranty problems have you had???   

Love this bike but...  Took delivery October 4, 2008.  Since then, under warranty:

     1.  Within the first week, noticed oil leak from the oil cooler adapter.  Dealer replaced.

     2.  Seat replaced due to the tank "gap."

     3.  Two weeks ago, radio display disappears.  Dealer replaces radio.  (Charges one hour of labor to deal with my after market amp etc.  Can't really blame them for that. 

     4.  Cruise control and abs lights in the tach stopped working some time ago.  Dealer pulled another tach from a CVO to check, found problem was with the tach and will replace tach later today.  Update:  replacement tach back light too dim to match other instruments and probably needs replacement.  Done and still too dim. ARGH! 

     5.  Jiffy Stand changed at 100 mi. service.

     6.  Steering head bearings loose (front end decel. wobble), tightened at 5,000 mi.

     7.  Starter clutch dies, replaced at 6,100 mi.

     8.  Front tire "cupping" at 7,100 miles.  Can hear it in "wine" the turns now. 

     9.  Sarter dies again at 7,600  miles.  Must be the ACR's. 

This has to eat into HD's profitability.  The SERG is supposed to be "hand built" by one tech.  Good thing I have the extended warranty!!  Good luck!!! 

Thought an update might be helpful.  On the phone with HD customer service today... "Ann" seemed genuinely concerned.  Very apologetic.  HD is calling dealer for all service records.  Push starting this bike was not fun!  Waiting to hear back on starter and tire issues now. 

GK
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LETS_ROLL

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Re: 2009 SERG Warranty Claims -- How many??
« Reply #32 on: July 29, 2009, 10:56:28 AM »
Picked up my bike 4 nov. 08

1. seat --- replaced 1000 mi.  still had gap (so I elongated the rear tab and pushed down the seat tang on bike.  Much better.  Small gap when sitting on bike and no gap when I get off bike.)
2. Rear wheel --- on oder now

Let's Roll
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Dracula

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Re: 2009 SERG Warranty Claims -- How many??
« Reply #33 on: July 29, 2009, 11:08:23 AM »
Finally got radio display to blank out in front of SM at dealership.  Looks like new radio via warranty.
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GregKhougaz

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Re: 2009 SERG Warranty Claims -- How many??
« Reply #34 on: July 29, 2009, 11:19:10 AM »
Can't imagine why a display is not repairable or replaceable without replacing entire unit. 


Quote from: GregKhougaz on July 28, 2009, 03:34:14 PM
           9.  Starter dies again at 7,600  miles.  Must be the ACR's.

     Dealer now tells me the ACR's were never turned on.  Say starter clutch has been replaced again and bike is fine.  If true (I have doubts) how did Gary Bang HD not notice and tell me they were fine at 6,100 mi?  Would be nice to get a straight answer.   :nixweiss:   I'll pick it up this afternoon or tomorrow and we'll see.... 

     Can anyone tell me the effect on my starter that has been working too hard for 7,500 miles? ? ?  Thanks. 

GK
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GregKhougaz

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Re: 2009 SERG Warranty Claims -- How many??
« Reply #35 on: July 30, 2009, 11:18:05 AM »
        After pick up.... clearly the ACR's were never turned on.  The bike starts smoothly.  Night and day difference.  Hopefully, this will work out.   :bananarock:   :bananarock:   :bananarock:   :bananarock:  Dealer says they also upgraded the springs in the compensator.  We'll see..... 

GK
« Last Edit: July 30, 2009, 11:21:43 AM by GregKhougaz »
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Re: 2009 SERG Warranty Claims -- How many??
« Reply #36 on: September 01, 2009, 03:51:52 PM »
        Another update: 

        After over a month of "polite persistence" and going back and forth between dealer and HD customer service, HD finally agrees to replace both cupped tires at 9,100 miles; not as a warranty issue but to "keep customer satisfied."   :confused5:  Told Dunlop discontinued the D408 so getting D407's.  Took the bike in this morning... over three hours to replace rear and then learn they have no front in stock.   Maybe Thursday....  still progress, however!   :2vrolijk_21:   :2vrolijk_21: 
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sem_bunda

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Re: 2009 SERG Warranty Claims -- How many??
« Reply #37 on: September 01, 2009, 07:40:55 PM »
Picked my bike up 4/24/09, 7,500 miles now and only the seat gap issue.  Got the wheel recall notice but mine was not affected.  I cannot complain about this bike at all, and I imagine most guys who have not had issues won't post here.
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DW6019

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Re: 2009 SERG Warranty Claims -- How many??
« Reply #38 on: September 01, 2009, 08:32:22 PM »
Picked up my O/B on 4/20. Wheel recall the only issue so far. I do intend to have the swing arm recall and brake flash done. Kept waiting because I figured something would go wrong to give a reason to have it at shop but so far nothing.
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HawgSounds

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Re: 2009 SERG Warranty Claims -- How many??
« Reply #39 on: September 01, 2009, 09:17:40 PM »
Picked up my O/B on 7/2008. 2400 mile front end shaking between 30 - 40 mph. will take it in for issue, also will have the abs flash and jiffy stand replace due to movement when parking bike. Chrome peeling off brake petal arm. Will try to have dealer replace under warranty. ?
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hdbrad03

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Re: 2009 SERG Warranty Claims -- How many??
« Reply #40 on: September 01, 2009, 09:23:17 PM »
Quote from: GregKhougaz on September 01, 2009, 03:51:52 PM
        Another update: 

        After over a month of "polite persistence" and going back and forth between dealer and HD customer service, HD finally agrees to replace both cupped tires at 9,100 miles; not as a warranty issue but to "keep customer satisfied."   :confused5:  Told Dunlop discontinued the D408 so getting D407's.  Took the bike in this morning... over three hours to replace rear and then learn they have no front in stock.   Maybe Thursday....  still progress, however!   :2vrolijk_21:   :2vrolijk_21: 

That's funny I just had my cupped D407 replaced under warranty today with D408. It was ordered in last week. I don't think they are discontinued????

 :bananarock: :bananarock:
     Brad
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SBB

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Re: 2009 SERG Warranty Claims -- How many??
« Reply #41 on: September 01, 2009, 09:28:54 PM »
Quote from: hdbrad03 on September 01, 2009, 09:23:17 PM
That's funny I just had my cupped D407 replaced under warranty today with D408. It was ordered in last week. I don't think they are discontinued????

 :bananarock: :bananarock:
     Brad


Brad


I would think there's some confusion there.
I believe the 407's are the one that were discontinued.
Harley shop here got some 408's in today.

SBB
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Re: 2009 SERG Warranty Claims -- How many??
« Reply #42 on: September 01, 2009, 10:35:52 PM »
Quote from: DW6019 on September 01, 2009, 08:32:22 PM
Picked up my O/B on 4/20. Wheel recall the only issue so far. I do intend to have the swing arm recall and brake flash done. Kept waiting because I figured something would go wrong to give a reason to have it at shop but so far nothing.

What swing arm recall?
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Highjagger

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Re: 2009 SERG Warranty Claims -- How many??
« Reply #43 on: September 02, 2009, 01:59:47 AM »
Quote from: SBB on September 01, 2009, 09:28:54 PM

Brad


I would think there's some confusion there.
I believe the 407's are the one that were discontinued.
Harley shop here got some 408's in today.

SBB

But the D 408 F are only available for the front , is that still right ?
At the rear there still is only the D 407 ( so far my knowledge )
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Re: 2009 SERG Warranty Claims -- How many??
« Reply #44 on: September 02, 2009, 06:34:41 AM »
Quote from: Highjagger on September 02, 2009, 01:59:47 AM
But the D 408 F are only available for the front , is that still right ?
At the rear there still is only the D 407 ( so far my knowledge )
as far as our bikes go, yes, you are correct
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