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[FLSTFI Dave]

That is how it works for my 95% of the time. 

It only took Harley 7 months to get the ability to use a iPhone 11Pro as a phone, so I doubt we will see a fix any time soon.....

[HOGMIKE]

Our local dealer had the same issues with a 2019 with WHIM installed.
Only way to get CarPlay to work is turn on the Sena, START the bike, plug in the phone. Every time you stop for gas or? You have to repeat this process.

Our SM wanted to make sure my gts had the latest updates (it did) they did a factory reset anyway and we tried again.
No change.
They had called H-D last week about the issue, no help from them.
Let’s see....my $50k cvo doesn’t work as advertised, but our $15k Toyota works fine? Hmmmm
Looks like this is my last new Harley, and I think I’ll sell 2 of my older bikes, I’ve had enough.
 

[revolver]

I shot off my bleutooth on phone , know all work fine . Did you do the same ?

[Phreakyz]

Let’s see....my $50k cvo doesn’t work as advertised, but our $15k Toyota works fine? Hmmmm

^^^^^^^^^^^
That statement right there is the greatest!

[HOGMIKE]

I shot off my bleutooth on phone , know all work fine . Did you do the same ?

I did
No change
I put my SIM card in my old iPhone and tried that....no change.
I’m going to try my friends iPhone to eliminate that. Harley is saying the phone is the problem, not their infotainment system.
They seem to be good at pointing fingers at others.

 

[FLSTFI Dave]

I did
No change
I put my SIM card in my old iPhone and tried that....no change.
I’m going to try my friends iPhone to eliminate that. Harley is saying the phone is the problem, not their infotainment system.
They seem to be good at pointing fingers at others.

 

They did that for seven months saying it was the Apple iPhone 11 Pros problem, not theirs.  but their update is what fixed the issue.

[HOGMIKE]

Latest info from MOCO on how to get CarPlay to operate the way it’s supposed to:

1: if the headset was ever paired to the phone, unpair it.
2: make sure the iPhone setting for CarPlay is to activate when iPhone is locked.
3: new cord and good connection from iPhone to usb on bike.
4: repair headset.

Results:
1: my headset is now unpaired. Bluetooth is off, no Bluetooth connection to anything. CarPlay seems to hookup quicker but still will lock out after a gas stop and restart SOMETIMES. Never anything consistent.
2: check
3: check
4: not yet as it is the same issue with my other headset.

I’ll use my other headset and Bluetooth to play my music when on the other bikes, my 2019 is the only one with the gts.
I’ve got a ride on Wednesday and will play with it. MOCO wants an email when I have had a chance to try different settings from a soft reset.
We’ll see.
 

[HOGMIKE]

Latest info from MOCO on how to get CarPlay to operate the way it’s supposed to:

1: if the headset was ever paired to the phone, unpair it.
2: make sure the iPhone setting for CarPlay is to activate when iPhone is locked.
3: new cord and good connection from iPhone to usb on bike.
4: repair headset.

Results:
1: my headset is now unpaired. Bluetooth is off, no Bluetooth connection to anything. CarPlay seems to hookup quicker but still will lock out after a gas stop and restart SOMETIMES. Never anything consistent.
2: check
3: check
4: not yet as it is the same issue with my other headset.

I’ll use my other headset and Bluetooth to play my music when on the other bikes, my 2019 is the only one with the gts.
I’ve got a ride on Wednesday and will play with it. MOCO wants an email when I have had a chance to try different settings from a soft reset.
We’ll see.
 

No real change on my ride today.
CarPlay hooks right up and starts playing my music as it should as soon as I turn on the kill switch and the boom finish the self test.
As soon as I hit the starter button the boom box screen goes blank then Lights up again without CarPlay restarting.
Got my music and all volume controls work but only way to rehook up to CarPlay is after the bike is running, unplug the phone and plug it back in. This works most every time until I stop for lunch or anything.
Sent a email back to Harley with this information, we’ll see if anything good happens.
 

[FLSTFI Dave]

No real change on my ride today.
CarPlay hooks right up and starts playing my music as it should as soon as I turn on the kill switch and the boom finish the self test.
As soon as I hit the starter button the boom box screen goes blank then Lights up again without CarPlay restarting.
Got my music and all volume controls work but only way to rehook up to CarPlay is after the bike is running, unplug the phone and plug it back in. This works most every time until I stop for lunch or anything.
Sent a email back to Harley with this information, we’ll see if anything good happens.
 

That describes mine most the time.  Have had it quit a few times while riding, can usually unplug and plug in and it resumes.  Just got a new lightning cord to make sure no cord issues at all. 

[Street_Axel]

I have read a few threads on carplay in the forum and have exactly the same issue. Engine in standby, headsets connected, iphone via USB connected and carplay works as designed. As soon as the engine starts, boom box makes a reset, headsets new connected (a message in the speaker tells that) and no fruit carplay. That is no matter what iphone and cable used. I had a similar issue with my older street glide special with boombox 6.5. I programmed my Navi with engine not running, as soon as I start my engine all Navi programming got lost. I replaced the batterie and the issue was gone. Can the carplay problem be related to the batterie with power going down during engine start. It is definitely a Harley issue and no reason to point to Apple. Any further comments?

[FLSTFI Dave]

I have found if I start my bike before the GTS powers up CarPlay will load if headset is connected and iPhone is connected. 

So I am sure its the interruption of power when starting that causing CarPlay not to load when starting. 

[Street_Axel]

thanks for this, which my findings. The question I have is, when the MIC is disabled using his Digi tech software, this is discussed in other threads here, will the MIC still work as designed, so I can use e.g. Siri during the ride? I am pretty sure that carplay will stay on during power cycle, if the MIC is disabled.

[KGB]

thanks for this, which my findings. The question I have is, when the MIC is disabled using his Digi tech software, this is discussed in other threads here, will the MIC still work as designed, so I can use e.g. Siri during the ride? I am pretty sure that carplay will stay on during power cycle, if the MIC is disabled.

I had my MIC disabled with the digital technician, my carplay works when ever to plug into the USB, if you use the headset, it will still work on the CB, but SIRI wont hear you and I assume you cant answer the phone and talk, I have never tried the phone though or the intercom. 

[Street_Axel]

thanks for this, it will now give me some good information to talk to my HD dealer.

[FLSTFI Dave]

I have found if I start my bike before the GTS powers up CarPlay will load if headset is connected and iPhone is connected. 

So I am sure its the interruption of power when starting that causing CarPlay not to load when starting.

Well, yesterday starting my bike before boom powered up did not work.  In fact twice yesterday nothing would get CarPlay to come up but shutting bike off, letting it sit two minutes or more than starting again.

Guess there is still no way to get it to come out constantly.  My cord is five days old, apple cord to eliminate that.