Please login or register.

Login with username, password and session length
Advanced search  
Pages: 1 2 [3]  All

Author Topic: HD denying warranty claims if using Amsoil?  (Read 8999 times)

0 Members and 1 Guest are viewing this topic.

2018_FLTRXSE

  • 1K CVO Member
  • *
  • Offline Offline
  • Posts: 2227
  • Wait 6 months?... YES it was worth the wait!
    • HI


    • CVO1: 2018_FLTRXSE, Gunship Grey, (Delivered July 28, 2018... after almost 9 )
    • CVO2: 2001_FLTRSEI, Grey/Black/Silver w/Hannigan Hack and a blast to ride.
    • CVO3: 2012_FLTRXSE, Maple/Black (Delivered 1/20/2012 - Traded 10/25/2017)
Re: HD denying warranty claims if using Amsoil?
« Reply #30 on: December 24, 2010, 10:20:55 PM »

if they specify a special brand lubricant, grease, oil, then they half to supply it.  ingersollrand supply the oil through the Warranty On their air compressors because of that.

Only through the warranty period then its on your dime.....

My dealer knows I use Amsoil and never had an issue regarding waranty.

Logged

No more Hawaii HOG Rally... ask HOG why...

2018_FLTRXSE

  • 1K CVO Member
  • *
  • Offline Offline
  • Posts: 2227
  • Wait 6 months?... YES it was worth the wait!
    • HI


    • CVO1: 2018_FLTRXSE, Gunship Grey, (Delivered July 28, 2018... after almost 9 )
    • CVO2: 2001_FLTRSEI, Grey/Black/Silver w/Hannigan Hack and a blast to ride.
    • CVO3: 2012_FLTRXSE, Maple/Black (Delivered 1/20/2012 - Traded 10/25/2017)
Re: HD denying warranty claims if using Amsoil?
« Reply #31 on: December 25, 2010, 01:26:08 AM »

Found this while digging deeper into this topic:

Quote
AMSOIL is a recognized leader in the lubrication industry. The company’s introduction of the world’s first API-rated synthetic motor oil brought many lasting and irreversible changes for the oil industry, automotive manufacturers and consumers alike. Extended drain intervals, synthetic lubricants for all applications and, above all else, unparalleled quality have defined the brand. Still, after more than 35 years, millions of miles, refutable scientific proof and countless customers who are not only satisfied, but oftentimes amazed, some people are still concerned that using AMSOIL lubricants will void their vehicle’s warranty.

A new vehicle is a big investment, so it is understandable if owners are concerned about anything that might affect the vehicle’s warranty. Furthermore, language in owner’s manuals can be confusing as to what is allowed and what will void the warranty, especially when it comes to lubrication and maintenance. People are often told to use the vehicle manufacturer’s brand of lubricants and to change oil every 3,000 miles, or else. The fact is, vehicle manufacturers cannot require motorists to use a specific brand of lubricant, unless they provide it at no cost. They also cannot void warranties due to
the owner’s practice of extending drain intervals.

Not Just Cars and Trucks Cars and trucks aren’t the only expensive machines affected by these concerns. New snowmobiles, boats and motorcycles come with warranties very similar to automotive warranties. In fact, original equipment manufacturers (OEMs) in these industries also promote the use of their own lubricants and create the same concerns among powersports enthusiasts.

For example, a letter to the editor in the Summer 2007 issue of Harley-Davidson Enthusiast magazine asks, “Would I void the warranty if this lubricant is not specified in the H-D owner’s manual?” The editor responds by saying, “SYN3 is the only synthetic motor oil that does not impact your 24-month, unlimited mile factory warranty.”

Of course, this is untrue and would be a direct violation of the Magnuson-Moss Warranty Act. The next issue of Enthusiast contains a letter from another reader who corrects the editor’s response from the summer issue. The letter-writer requests a correction if it was a misprint, or the paperwork necessary to obtain his free oil if it was not. The editor notes that the magazine received dozens of similar letters (including one from AMSOIL INC. Executive Vice
President Dean Alexander), and Enthusiast addressed the issue in an interview with Larry Gutjahr, P&A Lubricants Category Manager at Harley-Davidson. Gutjahr quickly denounces the claim that the use of other synthetic oils will void Harley-Davidson’s warranty and explains that Harley recommends its own brand of oil because they don’t test other oils.


API Certification Concerns

Another common misconception is that motor oils must be API certified in order to meet warranty requirements. The fact is, lubricants are not required to be certified by the API, only meet or exceed API specifications. An API license indicates that a specific motor oil formulation has passed the minimum performance standards as defined by a series of laboratory bench tests that include physical, chemical and engine tests. API licensing was originally developed for mineral-based oils. Petroleum motor oil companies can take advantage of the convenience and flexibility associated with base stock interchange, which allows them to buy petroleum base stocks from any number of suppliers without being required to re-test and re-certify their products.

This ensures adequate supply and competitive pricing. Most synthetic base stocks, on the other hand, are supplier specific and base stock interchange is not allowed. If, for instance, AMSOIL wanted to blend an API-approved motor oil using the same type of base stock from a different supplier, the oil would have to be re-tested and re-certified. This process is both time-consuming and cost-prohibitive. This forces a one supplier relationship that eliminates leverage during price negotiations. Furthermore, single-source supply of critical raw materials creates significant risk of a production shutdown in the event of supply disruptions, as was the case following Hurricane Katrina.
Logged

No more Hawaii HOG Rally... ask HOG why...

porthole

  • 10K CVO Member
  • ****
  • Offline Offline
  • Posts: 10767
  • Welcome to the Machine

    • CVO1: 2005.3217-45 FLHTCSE2
    • Porthole II
Re: HD denying warranty claims if using Amsoil?
« Reply #32 on: December 26, 2010, 06:18:39 PM »

They can refuse warranty work if you can't prove you kept up with the services.

They can try, but in the end they can't.
Logged
:fireman: Duane  :fireman:


MV 2013

1982 LowRider * 1974 XLCH * 1972 Adnoh
You can't control the weather, only how you deal with it

2018_FLTRXSE

  • 1K CVO Member
  • *
  • Offline Offline
  • Posts: 2227
  • Wait 6 months?... YES it was worth the wait!
    • HI


    • CVO1: 2018_FLTRXSE, Gunship Grey, (Delivered July 28, 2018... after almost 9 )
    • CVO2: 2001_FLTRSEI, Grey/Black/Silver w/Hannigan Hack and a blast to ride.
    • CVO3: 2012_FLTRXSE, Maple/Black (Delivered 1/20/2012 - Traded 10/25/2017)
Re: HD denying warranty claims if using Amsoil?
« Reply #33 on: December 26, 2010, 06:54:31 PM »

They can try, but in the end they can't.

Right.. the burden of proof falls on the MFG that you failed to maintain the vehicle.

In the case of AMSOIL though, they claim double the service interval for motorcycles....
Logged

No more Hawaii HOG Rally... ask HOG why...

porthole

  • 10K CVO Member
  • ****
  • Offline Offline
  • Posts: 10767
  • Welcome to the Machine

    • CVO1: 2005.3217-45 FLHTCSE2
    • Porthole II
Re: HD denying warranty claims if using Amsoil?
« Reply #34 on: December 26, 2010, 07:19:36 PM »

Been following a few threads with oil longevity in the truck forums.

All of the experts, and I'm not referring to the 20 somethings with new Ford 6.7 Power Strokes (or Duramax's or Cummins) and immediately add 6" lift kits and 75" tires .........

The real deal seems to be that the oil itself has a really long if not not an almost indefinite life. It is the additives that our engines need that breakdown and necessitate the oil change interval. More so with diesels with fuel and soot getting into the oil.

Whether you like Amsoil or not, they have gone to tremendous lengths that benefit us all, even if you don't use Amsoil products.
Logged
:fireman: Duane  :fireman:


MV 2013

1982 LowRider * 1974 XLCH * 1972 Adnoh
You can't control the weather, only how you deal with it

2018_FLTRXSE

  • 1K CVO Member
  • *
  • Offline Offline
  • Posts: 2227
  • Wait 6 months?... YES it was worth the wait!
    • HI


    • CVO1: 2018_FLTRXSE, Gunship Grey, (Delivered July 28, 2018... after almost 9 )
    • CVO2: 2001_FLTRSEI, Grey/Black/Silver w/Hannigan Hack and a blast to ride.
    • CVO3: 2012_FLTRXSE, Maple/Black (Delivered 1/20/2012 - Traded 10/25/2017)
Re: HD denying warranty claims if using Amsoil?
« Reply #35 on: December 26, 2010, 07:50:48 PM »

Been following a few threads with oil longevity in the truck forums.

All of the experts, and I'm not referring to the 20 somethings with new Ford 6.7 Power Strokes (or Duramax's or Cummins) and immediately add 6" lift kits and 75" tires .........

The real deal seems to be that the oil itself has a really long if not not an almost indefinite life. It is the additives that our engines need that breakdown and necessitate the oil change interval. More so with diesels with fuel and soot getting into the oil.

Whether you like Amsoil or not, they have gone to tremendous lengths that benefit us all, even if you don't use Amsoil products.

Raising the bar or so to speak....

REmoving the zinc from motor oils was supposedly to benefit longevity of catalytic converters. Never mind what it did for flat tappet camshafts.....

Sorry.. they dont make roller cams for my 46 Stylemaster... and they make them for the 355 in my MCSS but a roller conversion is BIG BUCKS versus running a flat tappet hydraulic cam.

Amsoils products far exceed API's minimum oil peformance... so no gripe there.
Logged

No more Hawaii HOG Rally... ask HOG why...

muddypaws

  • 5k CVO Member
  • ***
  • Offline Offline
  • Posts: 5280
  • 2012 FLHTCUS7

    • CVO1: 2005 CVO
    • CVO2: 2009 CVO SEUC
    • CVO3: 2017 CVO LIMITED
    • Re/Max
Re: HD denying warranty claims if using Amsoil?
« Reply #36 on: December 27, 2010, 07:37:20 AM »

I have had a ton of warranty work done on my 2009 with Amsoil and there are no problems.
Logged
Bill

dartman

  • Elite CVO Member
  • *****
  • Offline Offline
  • Posts: 940
Re: HD denying warranty claims if using Amsoil?
« Reply #37 on: December 27, 2010, 08:34:03 AM »

Just caught wind of this and dont know how true it is...

Heard from a parts guy that a recent engine warrant claim was denied because HD indicated AMSOIL is not on its list of "approved" oils.

Now... its sounds like BS to me, but if the lubricant meets all of HD's specifications then how can they deny claim?
I was in a local dealership over the Holiday and they have Amsoil on the Shelf next to the syn 3.
Logged
Pages: 1 2 [3]  All
 

Page created in 0.194 seconds with 22 queries.