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[tazmun]

9.49% at http://www.harley-davidson.com/en_US/Motorcycles/estimate-payments.html for the highest qualified buyers.

And to think I can go to my bank and get a 60 month for under 4%, under 3%
on a car! Can you think what a guy with a middle of the road credit score
would get from HDFS?

[StevesCVO]

And to think I can go to my bank and get a 60 month for under 4%, under 3%
on a car! Can you think what a guy with a middle of the road credit score
would get from HDFS?

I've seen one of the local stores here finance a guy with bad credit who could barely afford the bike at 22.9%. As long as they got him credit and he signed the paper they don't give a sh*t. Once they get their money they don't really care if the guy can't pay and lets the bike go back. Apparently HDFS doesn't care if they get it back either. 

[Fattbaggernknox]

I've not checked lately on the rates people are paying thru HDFS, any clues?
I heard rumors that it's up there with the rates on credit cards!

When I purchased mine HD was at 8.49 & I was only doing 50%. I carried a deal sheet to my local credit union & got it at 3.24%. A lot of this bumped up % is greedy F&I managers as they get paid off the scale from HD credit. I voiced my opinion of Hwy robbery on this issue to my dealer but never intended to use HD credit unless it was competitive rates. I have a friend who bout a CVO & they offered him 13.9 & he too went to his credit union for less that 4%. I have no desire to ride around on a Visa card or pay insane rates!

[RedDevil]

A lot of it depends on how well you know your dealer and they know you.  I've went through HDFS on both of my last two CVOs...when I bought my SEURG in '10 the Credit Union was at 7% for a motorcycle for 60 mos, my dealer gave me their interest rate that HFDS gives them which came to 5.2%.  On my SESG3, which I bought last September, my credit union was 4.7% for 60, my dealer got me 3.9% through HDFS.

[WildClyde]

I promised that I would let you know if Ms Jamie Katz from Morningstar responded to my e-mail to her. Jaime responded and the e-mail thread is below.


Clyde,

Thank you for your feedback. While I'm sorry to hear that the experience you had with Harley was not top notch, I think what Harley has done with its manufacturing process is impressive relative to the past. I understand that not as many bikes are being replaced, and have heard that before, but the growth opportunities still exist for the company abroad, even if they might be slowing here. If you have any other questions, please let me know.

Regards,

Jaime M. Katz, CFA
Equity Analyst
Morningstar, Inc.


Hi Jaime,

I read your report on Harley Davidson with interest. But I fear that you are very out of touch with Harley customers and therefore do not have a realistic view of what is happening with the company. If you take time to monitor the posts at http://www.cvoharley.com you will quickly see that a lot of Harley customers are disgruntled at way the company is being run and with the products being produced. Harley CVO (stands for Custom Vehicle Operations) bikes are the most expensive products Harley makes - often with price tags in the mid 30 thousand dollar range. You will find many customers who would love to purchase another Harley but won’t because they feel that they have been mistreated.

My own experience with a 2007 Harley CVO bike was troublesome. I am the perfect example of a guy that should be purchasing new Harleys every several years but won’t because Harley is still building high-end bikes with quality issues. The fact that Harley refuses to participate in owner forums like cvoharley.com speaks to their head-in-the-sand mentality with customer feedback. I sold my Harley this past Summer and moved on.

What bike do I ride now that I sold my Harley? I ride a BMW. Is it perfect? Almost, and in the situations where I have needed support, BMW has been there for me.

Be well,

Clyde Wildes
 

[SBB]

I promised that I would let you know if Ms Jamie Katz from Morningstar responded to my e-mail to her. Jaime responded and the e-mail thread is below.


Clyde,

Thank you for your feedback. While I'm sorry to hear that the experience you had with Harley was not top notch, I think what Harley has done with its manufacturing process is impressive relative to the past. I understand that not as many bikes are being replaced, and have heard that before, but the growth opportunities still exist for the company abroad, even if they might be slowing here. If you have any other questions, please let me know.

Regards,

Jaime M. Katz, CFA
Equity Analyst
Morningstar, Inc.


Hi Jaime,

I read your report on Harley Davidson with interest. But I fear that you are very out of touch with Harley customers and therefore do not have a realistic view of what is happening with the company. If you take time to monitor the posts at http://www.cvoharley.com you will quickly see that a lot of Harley customers are disgruntled at way the company is being run and with the products being produced. Harley CVO (stands for Custom Vehicle Operations) bikes are the most expensive products Harley makes - often with price tags in the mid 30 thousand dollar range. You will find many customers who would love to purchase another Harley but won’t because they feel that they have been mistreated.

My own experience with a 2007 Harley CVO bike was troublesome. I am the perfect example of a guy that should be purchasing new Harleys every several years but won’t because Harley is still building high-end bikes with quality issues. The fact that Harley refuses to participate in owner forums like cvoharley.com speaks to their head-in-the-sand mentality with customer feedback. I sold my Harley this past Summer and moved on.

What bike do I ride now that I sold my Harley? I ride a BMW. Is it perfect? Almost, and in the situations where I have needed support, BMW has been there for me.

Be well,

Clyde Wildes
 

I b thinkin Clyde just got stroked and then dismissed.
At least that's my take on her response.

 

SBB

[CVOJOE]

9.49% ??!!    Wonder what sort of bonuses the MOCO execs will get for the 'turnaround' on our dimes? Just sayin. 

[Rooster]

Chip you said it right. 

[Eagle Eye]

I b thinkin Clyde just got stroked and then dismissed.
At least that's my take on her response.

 

SBB

X2 

Apparently, she really could care less.  Too bad. 

[dayne66]

It would seem to me that they are out of touch with their customer base and don't care and probably don't even know....for them ignorance must be bliss!

[WildClyde]

I b thinkin Clyde just got stroked and then dismissed.
At least that's my take on her response.

It's hard for me to imagine that a financial analyst doesn't factor in the customer satisfaction for the company being rated by talking with real customers. While sympathetic to my own situation, Jamie is sold on the premise that improved manufacturing process will bring greater customer satisfaction. I guess in a idealized world that might be the case.

Growth opportunities for the company abroad? Europe, anyone??? Australia, anyone???  Oh, maybe China - LOL.

I tried to help her save her job by suggesting that she read cvoharley.com so I have done my part. 

Clyde

[Eqcons]

Growth opportunities for the company abroad? Europe, anyone???

Not here in the UK, Clyde - dealerships are closing because the prices are so stupid that fewer and fewer people will pay them. 

Jim

[charles05663]

Growth opportunities for the company abroad? Europe, anyone??? Australia, anyone???  Oh, maybe China - LOL.

That will save them a fortune not having to ship the P&A stuff and most new products released.