Hi there,
I place the following question and problem here as I have not found a better place.
I have a 2019 CVO and tried to upgrade to the new Navi Map 2020 using Naviextras. Everything went as described and expected until I inserted the USB stick and tried to install the new map to my bike. During the installation it said, package 1 installation completed and at half of the package 2 installation the system starts booting and telling me leave the bike in park. The statement installation completed was also given on the screen. After the booting was completed I try to check the version of the map Data. Surprisingly it said on the screen No Navigation software available, no map Data available and no Dealer map available. I tried to repeat that installation, I used a different USB stick, I contacted my dealer as the bike it of course still in warranty, nothing helped. Any idea what I can do next?