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[SIX38]

So I'm getting myself familiar with my new ‘19 Road Glide CVO and started playing with the Boom GTS Infotainment Unit. Hmm there is a lot going on with this thing, let's check the owners manual. Not much info there or the in quick start guide. No specific GTS manual with the bikes literature, maybe it's missing? Checked the MOCO website, “manuals” and there it was, all 240 pages of it.  Yikes!!
Available for download but who the hell wants to print 240 pages. So I called customer service and
discovered that yes, I can obtain a manual, just go to a HD dealer and for only $20.00 dollars you can purchase the manual. You got to be kidding, said I, after spending over $42K for this motorcycle, one has to buy the manual for a feature that is included on this model
Insanity!!!
Tom P.

[Para Bellum]

HD has really taken VIP status to new levels.   

[FLSTFI Dave]

So I'm getting myself familiar with my new ‘19 Road Glide CVO and started playing with the Boom GTS Infotainment Unit. Hmm there is a lot going on with this thing, let's check the owners manual. Not much info there or the in quick start guide. No specific GTS manual with the bikes literature, maybe it's missing? Checked the MOCO website, “manuals” and there it was, all 240 pages of it.  Yikes!!
Available for download but who the hell wants to print 240 pages. So I called customer service and
discovered that yes, I can obtain a manual, just go to a HD dealer and for only $20.00 dollars you can purchase the manual. You got to be kidding, said I, after spending over $42K for this motorcycle, one has to buy the manual for a feature that is included on this model
Insanity!!!
Tom P.

I got the manual with mine.  However my dealer told me Harley was no longer providing the BOOM infotainment Manual with the 2019 Bikes. 

Harley has stooped to a new low with not even providing the manual.  They just keep cutting corners everywhere. 

[TN]

Tom, ride that thing down to Maggie Valley in the fall. 


Ride often

[michaelokielee@yahoo.com]

Not the first time I heard that, but mine was provided with the bike!

[muddypaws]

I wonder what Indian gives you..

[iski]

No manual, or at the least a CD/USB with the manual on it, is a new low. Next up:  Harley charging extra for the spring on the kickstand.

[skratch]

i guess i'm the only one who doesn't see a problem with this.  if you go to the harley service information portal, you can access the most current version of the manual.  if there have been any changes, they will have been updated, whereas a paper copy would still have the 'old' information.  with a pdf, you can do a keyword search, paper copy, you have to thumb through.

not giving hd a free pass, they do a lot of things that piss me off.  this just isn't one of them.

[iski]

I wonder what Indian gives you..

 

[GregKhougaz]

In the time it took you to type out your rant, you could have downloaded the manual to your PC, laptop, pad, and phone, with virtually no environmental impact. I this fail to see the reason for this complaint. 

[JCZ]

What was the conversation with your dealership when you asked them for the manual?  Did you check to see what's in the box before you bought it?

[ultrarider123]

In the time it took you to type out your rant, you could have downloaded the manual to your PC, laptop, pad, and phone, with virtually no environmental impact. I this fail to see the reason for this complaint. 

Hey Greg, I see both your and SIX38's point in this.  I'm a'thinkin that maybe it should be a choice in that the MoCo gives the new owner of a $42K plus motorcycle the option of a print version and/or the online version, free for either/both.  Holding the book in your hand means something to some folks, carbon footprint be darned.  I like reading the electronic versions in looking up stuff with the search function but prefer the print version when I'm actually working on the bike in the garage.  I don't have to "refresh" the page on the print version...

As for Dave getting one free from his dealer, ya gotta know the dealer he's referring too is the #1 dealer in the country...for a reason...with their customer service being top-notch...not the norm for HD dealers...

[Threephase]

Here is another surprise for the 2020's. Harley will NO longer include air in the tires. It willl be a dealer installed option only. 2.99 per wheel and CVO's will incur a 3.00 upcharge.

[Glenncarp]

So I'm getting myself familiar with my new ‘19 Road Glide CVO and started playing with the Boom GTS Infotainment Unit. Hmm there is a lot going on with this thing, let's check the owners manual. Not much info there or the in quick start guide. No specific GTS manual with the bikes literature, maybe it's missing? Checked the MOCO website, “manuals” and there it was, all 240 pages of it.  Yikes!!
Available for download but who the hell wants to print 240 pages. So I called customer service and
discovered that yes, I can obtain a manual, just go to a HD dealer and for only $20.00 dollars you can purchase the manual. You got to be kidding, said I, after spending over $42K for this motorcycle, one has to buy the manual for a feature that is included on this model
Insanity!!!
Tom P.

I don't know, maybe on from a different school of thought, but why would anybody need a printed manual? Why would Harley spend the money to print 240 pages on something 5% of the buying population would not read entirely or more than once?

Why not download the PDF version and open it on your laptop, cell phone, tablet, desktop computer, TV, Nook, Kindle, iPad, etc. etc.

Not to mention it so much easier to search a PDF file then to go to the back of the manual and search for a general category and then have to find what you're looking for inside that category after scrolling to that page. When you find what you're looking for print those 1 or 2 pages you can take them to where your bike is

I might be the only one, but I get what HD is doing here. I have recently purchased several large power tools and none of them come with a full manual any more. It's just the way of the times boys.

On a separate note regarding the GTS navigation, one thing I found pretty cool is if you choose the option to show alternate routes. It's almost like using Google maps. It shows you 3 different routes and you can pick the route you want instead of the typical "as the crow flies" route which was on the old systems.

[iski]

Have not bought a new truck/car in 4 years so maybe am out of the loop but....

You get manuals.  Several manuals.  Printed.  On paper.  From trees that were planted to make paper.  It's not unusual to expect a printed manual, lots of us like to hold & read it while we cuss the Infotaintment screen for being a $%#$%^  *$%#$.  I like to look up manuals online as well. But when I am working on something my preference is to have the written directions, so I can ignore them until I realize I should have read them & by then is hopefully time for a beer.... 

Opions here might reflect an age difference creating a technology preference?