First Harley was a 2004 Road King. Put 68,000 miles on it with no issues.
In 2011 I spent a ridiculous amount of money on a Road Glide CVO for which I paid $36,000 for a pleasure vehicle. One would think spending this ungodly amount of money you would have zero issues. Of course, not the case. I then stupidly purchased a 2016 Road Glide CVO for $40,000. Knowing the issues I had with the 2011. I spent an incredible amount of additional money for the extended warranty.
I found out that the Road Glide CVO did not come with the Boom Audio II package so I stupidly paid a Harley-Davidson dealer $2000 extra dollars for parts and labor to upgrade the system to the Boom Audio II. Three of the four speakers are blown less than a year and ½ after Harley parts and Harley-Davidson install. I just wasted 44 minutes on the phone with Harley-Davidson customer service for them to tell me that of course, their parts are not covered because I didn’t install them within 60 days of purchasing the bike.
This is why your sales were down 27% last year, this is why you can't attract a younger crowd. This is why your parts are garbage. This is why I will go buy aftermarket speakers, which by the way have to be 2 OHM because you set your audio systems up so badly to prevent people from buying other parts and you tune your equalizers to stupid levels which are not changeable on the bike. It’s also unheard of that you can’t pair a Bluetooth headset with your system, you have to buy cheaply made but expensive Harley-Davidson headsets and actually plug them in to the bike unless you want to spend an additional $500 for a module. Every car/truck I have bought in the last 10 years has seamlessly paired with my garage door opener. I can go to the local hardware store and buy a $0.50 garage door opener button that pairs to my garage door opener. However, you can’t make the garage door transmitter on your bikes read a simple code for the garage door, you have to sell a plug-in receiver which fails continually.
My next bike will certainly not be a Harley-Davidson, I spent over $90,000 on your bikes and get nothing but frustration when your lousy parts and designs fail.
Seriously, what a shame for an American company