Yes everyone deserves to know who the dealer is that I am dealing with. However before I get to that let me explain how today went.
So again no communication what so ever this week. I showed up out of the blue today.
My bike hasn't been touched.
I asked the mechanic what's going on.
He said oh I got your cam cover gasket but they didn't send the other gaskets. The cylinder base and head gaskets.
He said they ordered them and found out they are backordered.
The mechanic said he was called yesterday from Harley wondering why my bike wasn't finished, he said because they didn't ship the gaskets to find out they are on backorder. None to be found anywhere.
So now my bike is awaiting more gaskets that are not abvailable now.
The mechanic now blames this on the factory rep ED making a statement, which I wasn't privy to that he would send all of the parts needed.
I also start questioning them to see my service invoices for the amount of times and dates that my bike was in the shop for the same related sumping issue and also when the last date my bike was delivered to their shop for the sumping issue.
She didn't have but one service ticket in the computer related to sumping even though I have had it in there 4 times before the factory rep showed up and released with a diagnosis of can't duplicate the issue.
So she messed up and fessed up that the factory rep ED had the mechanic go back into the computer and close invoices and delete them. He also redated the only other two invoices to sept 1,2017 even though the bike was dropped off on 8/16/2017.
So the reason I mention this is because there is no basis right now with service records for me to prove my case of my bike being in the shop 3 times for the same engine failure and on 9-16-17 if it was not repaired then they will have to buy my bike back with the lemon law to apply.
Which when I mentioned that to Ed that day, he was a very busy body to go behind my back to erase some service history to swing this in favor of the dealership and harley. This is the same factory rep to look me in the eyes to agree to replace my motor to then go behind my back behind closed doors and order the repair. And here it is 2 weeks later with no repair, backordered part and a hateful rep. No motor, no bike, no ride. Pure pain in the ass.
Hence they would have until this Saturday 9/16/17 to repair my bike or buy it.
I told her it takes someone really good to get me and both harley and Shenandoah Harley Davidson has done a fabulous job doing so as well covering their tracks in the process.
They should be very proud of that fact because it doesn't happen often. However it has happened here.
So I am pissed and call HD customer service, very nicely mind you.
The rep was nice today and sent a message to the customer service manager Mrs. Smith. She called me back within 1 hour.
I went thru this whole process from the start to finish from the overcharge scam from this shifty dealer to all the B/S of everything this dealer and harley put me thru.
I also went into great deatails of how the factory rep has treated me as well as the moves he made behind my back to undermine me and flat out lied.
I also explained that when he let me ride the bike to create sumping issue that when I returned to Shenandoah before I could shut the bike off and stop he yelled to me direct within 12" of my face
" you don't even have the right oil pump on your bike and you can't understand why your bike is sumping" and slammed the paperwork invoices on my bike and was blaming me like it was my fault.
That's when I returned conversation explaining to him that I only paid for the parts and install as a kit and that the dealer was the one to yell at and to blame. This is all true by the way.
Mrs Smith said this is all here say and that Harley Davidson has made a decision to repair my bike even when repair parts are not available and that they have done all they can and would do. I started laughing and realized then and there this is a straight up bullchit roadshambo
So I was trying to hold off on releasing the name of the dealership however it would weigh on my soul to know that they could be doing this to more than one customer.
Shenandoah Harley Davidson.