I thought Sirius XM was a pain to negotiate with but AT&T has them beat hands down. Had U-Verse for several years and first contract was for 24 months. Since then for only 12 months and have to search, beg and plead for some sort of promo to keep it even moderately affordable. My current promo expires on Nov 21st and both the 800 customer service and the local office personnel can't find anything nearly as good. They said check back after the 21st and maybe if I threaten to leave they'll come up with something, lol. But they certainly are pushing Direct TV big time.
Now I had Dish Network several years ago and really liked it . . . except during heavy rain / thunderstorms as just when the grim faced weatherman was about to tell me I'm gonna die then poof the picture would go out until the weather interference cleared. And one year a snow and ice event caused a build up on the dish itself necessitating me to climb up on a ladder and chip the ice off the device - not fun in cold icy weather.
Now they tell me Direct TV does not have these problems and at worst might experience slight picture degradation during a weather event. So just wondering about any experience others have with Direct TV. How was / is it? Do you recommend or should I stick with U-Verse or even more tragically change to Comcast Xfinity with the attendant loss of current 'att.net' email address.
I had U-Verse for quite awhile, but each year it would increase and I would call the retention dept and they would change my plan and it get lowered back down, then it went up high and I called, they said they could not lower it unless I went with Direct TV, The picture and sound are the best, I liked the wireless boxes, I would lose the picture in a major storm, but nothing to get worked up over, but same thing, price keep going up and the only thing they could do is tie my cell service to it, I have ATT but did not want to do that, so I called Spectrum, they where about $50.00 lower for same service, but no whole house DVR or wireless boxes, called back Direct TV and told them to cancel my service called back Spectrum and they installed the next day, so during the install I get a call from Direct TV and they wanted to know why I had canceled since I had been with them a long time, I told them there prices keep going up, she said I wish you would have called because we could do something about that and I said I did call and talked to the retention dept, she apologized and said I should have asked for the "customer loyalty dept" because they could have lowered my bill, I told her she is about one hour to late, Spectrum was here and installing there service, so I thank her and hung up.
So you may want to try the Customer Loyalty Department before you do anything, but I did like the service from Direct TV, who knows if they give me enough $200.00 Visa cards, Maybe I will be back.
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Topic: Annual Kabuki dance with AT&T U-Verse (Read 2371 times)