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CVO Technical => Wheels/Tires/Suspension/Brakes => Topic started by: rayson56 on April 05, 2021, 10:48:31 PM
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I bought a set of 13" Revo-A's for the back of my 2018 CVO RG a couple of years ago and absolutely love them. Well Friday the seal went south, after about 25K, on the left one and I had to wait until today to be able to contact Legend (via email only) and they got right back to me with a shipping label after filling out a warranty claim form. They asked me to send both shocks back to them and my out of pocket will be just $35 for round trip shipping, apparently they pick up the rest.
I hadn't even heard of one going bad until now. :nixweiss:
Other than being without my bike for awhile this process seems to be pretty painless.
We WILL see.
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I bought a set of 13" Revo-A's for the back of my 2018 CVO RG a couple of years ago and absolutely love them. Well Friday the seal went south, after about 25K, on the left one and I had to wait until today to be able to contact Legend (via email only) and they got right back to me with a shipping label after filling out a warranty claim form. They asked me to send both shocks back to them and my out of pocket will be just $35 for round trip shipping, apparently they pick up the rest.
I hadn't even heard of one going bad until now. :nixweiss:
Other than being without my bike for awhile this process seems to be pretty painless.
We WILL see.
Same thing happened to my Revo-A's on my 2012 CVO RG. It was an easy process and a reasonable turnaround. I just used my old shocks until the Revos came back.
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Good to hear Joe, kinda wished I'd kept my stock shocks, but didn't see this coming, so I'll hurry up and wait.
Thanks for the input.
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Update; though I was highly skeptical, as is my nature, things went ultra smooth with this transaction. I had great communication with Matt in customer service and even requested a quicker than normal return time which he promptly got handled for me and for only $15.00 extra I had my shocks back on my bike in 2 days from Sturgis to Seattle! The rebuild by their team, which was completed the morning of the 1st day that they received them, even included a new set of springs as well as new seals plus they are cleaned up like new, and they returned them in a new box instead of the one that I scrounged up to return them in.
All in all not only are these shocks an excellent upgrade, but the customer service by Matt and the crew at Legends is amazing.
I highly recommend their products and their team.
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Update; though I was highly sceptical, as is my nature, things went ultra smooth with this transaction. I had great communication with Matt in customer service and even requested a quicker than normal return time which he promptly got handled for me and for only $15.00 extra I had my shocks back on my bike in 2 days from Sturgis to Seattle! The rebuild by their team, which was completed the morning of the 1st day that they received them, even included a new set of springs as well as new seals plus they are cleaned up like new, and they returned them in a new box instead of the one that I scrounged up to return them in.
All in all not only are these shocks an excellent upgrade, but the customer service by Matt and the crew at Legends is amazing.
I highly recommend their products and their team.
X2
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