Over the last decade, it seems HD dealerships have been bought up by groups that are just looking at the purchase as an investment...no passion for motorcycles or riding. I’ve also noticed how many dealership employees do not ride. Didn’t used to be that way.
SMHD was opened Laborday 2004, a new dealership. The owner is an avid rider, and a very good one at that. His sales staff rides, many in motor clothes ride, Most in parts ride. Mechanics ride. Many of the various other positions ride.
Since then he has opened 3 other full service dealerships, and my understanding is lots of riders working there too. He has also opened 4 T-Shirt stores.
The owner is very active in his dealerships. Owning a H-D dealership was his dream and it shows. Very lucky to have it 56 miles from my house.
His SMHD store was number one dealer in Country the very next year, last year his Pigeon Forge store was number one dealer in the Country.