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Author Topic: HD wont replace my pitted rocker box cover  (Read 5796 times)

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Twolanerider

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Re: HD wont replace my pitted rocker box cover
« Reply #15 on: May 28, 2020, 09:27:51 PM »

If they tell you to piss off don't be replacement parts from them.  In fact don't buy parts from any Harley shop to avoid putting more money in the company's pocket.  There's interesting looking aftermarket alternatives or just take yours off and get them powdercoated to match a predominant color on the bike. A little more color is rarely a bad thing.
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Twolanerider

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Re: HD wont replace my pitted rocker box cover
« Reply #16 on: May 28, 2020, 09:34:39 PM »

.
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FLSTFI Dave

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Re: HD wont replace my pitted rocker box cover
« Reply #17 on: May 29, 2020, 05:27:50 AM »

From dealer and the MoCo.  I requested to speak with a manager so waiting on phone call back from them within next 48 hrs. This might be the last HD I ever buy and I will surely tell them thsat but I’m guessing they don’t really give a chit anyway.

They really do not care any more.  Their quality has gone way down hill.  Was a Major fight to get them to replace my seat on my 19 CVO with only 10K miles on it.  Looked like it had over 50K, very worn, discolored and looked old.  Even sent them pictures of my seat and a 3 year CVO seat with 40K miles on it, which looked new.  After two month of fighting I finally got a new seat.  My dealer was very helpful in this. 

If you can, get your dealer on your side.  Mine has helped me on more than one issue when MoCo says no
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newseultra07

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Re: HD wont replace my pitted rocker box cover
« Reply #18 on: May 29, 2020, 09:12:23 AM »

They really do not care any more.  Their quality has gone way down hill.  Was a Major fight to get them to replace my seat on my 19 CVO with only 10K miles on it.  Looked like it had over 50K, very worn, discolored and looked old.  Even sent them pictures of my seat and a 3 year CVO seat with 40K miles on it, which looked new.  After two month of fighting I finally got a new seat.  My dealer was very helpful in this. 

If you can, get your dealer on your side.  Mine has helped me on more than one issue when MoCo says no

Yea dealer is going along with what MOCO decides. They aren't going to step up and do the rite thing. And I've purchased 2 bikes from them.. But not anymore will I. Matter of fact this is prolly gonna be my last HD. Screw them..
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newseultra07

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Re: HD wont replace my pitted rocker box cover
« Reply #19 on: June 02, 2020, 02:23:30 PM »

Still waiting on a call back from Someone above the customer service people. Was suppose to be within 48 hrs as of last Thursday but so far Nadda. I did call back about it and said would relay message.  They just don’t give a CHIT  about there customers I guess.
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FLSTFI Dave

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Re: HD wont replace my pitted rocker box cover
« Reply #20 on: June 03, 2020, 07:15:10 AM »

Still waiting on a call back from Someone above the customer service people. Was suppose to be within 48 hrs as of last Thursday but so far Nadda. I did call back about it and said would relay message.  They just don’t give a CHIT  about there customers I guess.

In 10 years I have got one of the 10 plus call backs I have been promised.  I just keep calling and calling. 

No they really do not care about the customer at all.  Its been getting worse and worse over the past 5 years.
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2023 FLTRXSE Whiskey Neat
2021 RA1250S Pan America Special
2019 FLTRXSE Red Pepper / Magnetic Gray Traded
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2015 FLTRUSE Abyss Blue / Crushed Saphire Traded
2013 FLHRSE5 Diamond Dust 117  Traded
2012 FLTRXSE White Gold Pearl / Starfire Black  Traded
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mark

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Re: HD wont replace my pitted rocker box cover
« Reply #21 on: June 03, 2020, 10:10:22 AM »

In 10 years I have got one of the 10 plus call backs I have been promised.  I just keep calling and calling. 

No they really do not care about the customer at all.  Its been getting worse and worse over the past 5 years.
Perhaps if the MoCo offered some type Screamin’ Eagle “We Care” plan.  You pay an additional $1,500 at purchase and get the We Care Plan...where the MoCo will return your call within a week.  Does not transfer to a new bike and renewal required yearly.   
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Mr. Warlock

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Re: HD wont replace my pitted rocker box cover
« Reply #22 on: June 04, 2020, 05:57:00 AM »

I think the "They All Do That" moniker fits here.
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TN

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Re: HD wont replace my pitted rocker box cover
« Reply #23 on: June 04, 2020, 07:44:40 AM »

In 10 years I have got one of the 10 plus call backs I have been promised.  I just keep calling and calling. 

No they really do not care about the customer at all.  Its been getting worse and worse over the past 5 years.

Your average is better than mine. I'm still waiting for one call back from ten years ago.

But I did find out through the grapevine that I owe them a fairing.  :bananarock:
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newseultra07

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Re: HD wont replace my pitted rocker box cover
« Reply #24 on: June 04, 2020, 09:23:53 AM »

Yea its sad that they cant return a phone call. Guess there too busy playing candy crush on there phones to call back a customer that supports there salary.
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ultrarider123

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Re: HD wont replace my pitted rocker box cover
« Reply #25 on: June 04, 2020, 09:39:29 AM »

I read this entire thread and feel for ya, news.  I moved away from HD and have not looked back.  While I've not had this same issue you are having, the seat (and other) problems Dave has had, I have had MANY issues on other things MoCo related for over 30 plus years of ownership and 40 plus dealing with Harley...and had to ask forgiveness more than a few times for some of the words I've used. 

I am not saying the grass is greener on the other side with another brand but at least the other side I chose has green grass and better customer service (and a much better ride, stock).  I was hesitant to move but did my homework and jumped.  Maybe this is the push you need to move.

I don't know if I will ever purchase another Harley.  I did visit SMHD recently.  It had been a year and a half since I went into the last HD dealer.  I didn't see anything on their showroom that pulled at me, calling me back.  I got back on my Chieftain and headed off, still very pleased with the move.
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newseultra07

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Re: HD wont replace my pitted rocker box cover
« Reply #26 on: June 04, 2020, 02:47:44 PM »

Well after some posts I made on Facebook about this situation. I had an HD dealer reach out to me about what problem was. I explained the the SM and they said to send them some pics and stuff and they would see what they could do for me. Granted this dealer is about 4 hrs away. So maybe it will get a resolution.  I did call the customer support again also and they said they see where I’ve called requesting someone to call me back.  Well I’m still waiting.  Told the lady I would never buy another HD product again if this wasn’t covered. Said she would put a note about what i said. 
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newseultra07

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Re: HD wont replace my pitted rocker box cover
« Reply #27 on: June 11, 2020, 01:11:25 PM »

Well 2nd dealer had no luck either getting this resolved. I made another phone call to the HD line & requested a manager to call me back. I advised the person on phone that this would be my last HD bike id purchase if this wasn't taken care of. And that I would tell anyone I came across about this experience. They just don't seem to care.. Still blaming it on ENVIRONMENTAL DAMAGE. I said bike has 3200 miles on it & kept in garage.. But whatever im almost done with it now. HD is loosing the market share. The younger generation aren't buying  a 30k motorcycle. Just wait about 6 months till all these people that bought a new HD with there stimulus money & got no payments till 2021. I bet there will be a lot of repo's coming for HD finance..
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Phreakyz

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Re: HD wont replace my pitted rocker box cover
« Reply #28 on: June 11, 2020, 03:49:58 PM »

Well 2nd dealer had no luck either getting this resolved. I made another phone call to the HD line & requested a manager to call me back. I advised the person on phone that this would be my last HD bike id purchase if this wasn't taken care of. And that I would tell anyone I came across about this experience. They just don't seem to care.. Still blaming it on ENVIRONMENTAL DAMAGE. I said bike has 3200 miles on it & kept in garage.. But whatever im almost done with it now. HD is loosing the market share. The younger generation aren't buying  a 30k motorcycle. Just wait about 6 months till all these people that bought a new HD with there stimulus money & got no payments till 2021. I bet there will be a lot of repo's coming for HD finance..
Would you be willing to post some pics of what you are dealing with?   
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newseultra07

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Re: HD wont replace my pitted rocker box cover
« Reply #29 on: June 11, 2020, 07:11:40 PM »

Well well a manger finally called me back today after almost 3 weeks and numerous phone calls. Said was going to send all my info and pics they got from dealer to higher ups to see if gonna cover it or not. Said would let me know next week of the decision.   I explained to him I’ve bought only CVO’s since 2007 and this would be my last HD bike if not covered. Said the customer reps noted that in there notes. So guess will see what happens next. 
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