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Author Topic: Promise from Harley Davidson CEO  (Read 4814 times)

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Eqcons

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Re: Promise from Harley Davidson CEO
« Reply #30 on: November 02, 2020, 06:19:37 AM »

I was on the two year plan, maybe three years between new bikes for decades.  When Harley came out with the CVO, it was all I bought.  Six of them over the years - until I purchased a 2007 Screamin Eagle Ultra Classic.  That was it for me.  Almost hard to describe all the issues with this bike.  And I had them all.  Head gaskets, compensators, lifters lead the list.  I couldn't even tell you how many times I have replaced the compensator or lifters.    My 2000 FXR runs like a champ and is 100% trouble free.  My 2007 SEUC, well I just limit the miles I put on it, and maintain it as necessary.  I don't know if I will ever buy another motorcycle. I know I'll never buy a new Harley, and I know I'll never buy a used Harley from a dealer.  Harley will not get another dime from me. I wouldn't rule out an older used Harley if I saw something interesting.  Maybe a red flames 2002 CVO Road King?  I was the dream Harley customer, until they abandoned quality and abandoned customer service.  They would have been money ahead to take care of me as a customer, but they chose not to.  But it's a game where the customer holds the ultimate power.  I am quite certain I am not alone in my decision....

I'll probably never buy another either.  Seven Harleys in 13 years,  and we're at almost 20 years now, still on my '14.  I'd love some of the features on the current FLHTKSE, but I won't buy one.  So many things have been removed, but the price goes up and up.  I won't pay that much for one.

The real killer?  Wondering when it will break.  If it breaks, how much to fix.  The uncertainty of reliability spoils all the enjoyment.  Listening to the motor constantly and wondering "Hmmm what's that noise?"  For the same price, I could buy a pretty fully loaded BMW car, and not have the same worries to spoil the pleasure of owning and driving it.
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Ironhorse

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Re: Promise from Harley Davidson CEO
« Reply #31 on: November 02, 2020, 07:19:51 AM »

The uncertainty of reliability spoils all the enjoyment.  Listening to the motor constantly and wondering "Hmmm what's that noise?"

That's what's driving most of us to other brands of motorcycle. Breaking down on a road trip in the middle of a National Park, who wants that aggravation? And here's the thing, most of the breakdowns that occur have a known history across all models, and HD has still refused to address them properly.

If you bought a new truck and it had the SAME issues that the same truck from 2007 had, would you put up with it? You'd probably swear off that brand and start looking at other trucks. That's where we are today.
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Threephase

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Re: Promise from Harley Davidson CEO
« Reply #32 on: November 02, 2020, 09:36:40 AM »

Here
Are
Really
Lousy
Engine
Years

—————————— fill in the blank...
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Chief2505

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Re: Promise from Harley Davidson CEO
« Reply #33 on: November 02, 2020, 04:58:27 PM »

I was on the two year plan, maybe three years between new bikes for decades.  When Harley came out with the CVO, it was all I bought.  Six of them over the years - until I purchased a 2007 Screamin Eagle Ultra Classic.  That was it for me.  Almost hard to describe all the issues with this bike.  And I had them all.  Head gaskets, compensators, lifters lead the list.  I couldn't even tell you how many times I have replaced the compensator or lifters.    My 2000 FXR runs like a champ and is 100% trouble free.  My 2007 SEUC, well I just limit the miles I put on it, and maintain it as necessary.  I don't know if I will ever buy another motorcycle. I know I'll never buy a new Harley, and I know I'll never buy a used Harley from a dealer.  Harley will not get another dime from me. I wouldn't rule out an older used Harley if I saw something interesting.  Maybe a red flames 2002 CVO Road King?  I was the dream Harley customer, until they abandoned quality and abandoned customer service.  They would have been money ahead to take care of me as a customer, but they chose not to.  But it's a game where the customer holds the ultimate power.  I am quite certain I am not alone in my decision....


I was on the 4 year plan, a new HD every four years and I had two of them until 2012 when that bike alone in the first 3 months had more warranty failures than the other 6 new HD's combined had. HD refused to fix anything and like an idiot I traded that 2012 bike on a 13 CVO. I should have jumped ship at that time. MY dealer dumped me because I gave them a terrible review with HD which they deserved. The mechanic said my bike was not right yet HD and the dealer both refused to fix anything. That mechanic did not last long at the dealership.

A few months after I traded the junk 2012 for the 13 I was at the dealer and the sales guy says the person that bought your 2012 is loving it! We had to do some work to it to get it running correctly but man he loves it! I set down the $500 worth of accessories I had in my hands, told the salesman that I was always told there was nothing wrong with the bike. And that is why I will not be back in this dealership. I proceeded to walk out and have not been back.

Between the dealership not standing by the machine they sold and the company denying there was anything wrong with the machine they lost what was a very loyal customer that bought way too many t shirts and other stuff over the years.
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Ironhorse

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Re: Promise from Harley Davidson CEO
« Reply #34 on: November 03, 2020, 05:16:50 AM »

Over on another thread a member mentioned that he replaces lifters every 6-8k miles. It’s part of regular service like an oil change.

Would we do that with any other vehicle? Would we take our truck and car in and ask for an oil change, new filter, and change all the lifters? No, we wouldn’t. Why should we accept this from HD? And it’s not like this is a new issue.

It’s the 70s all over again. Like the AMF days HD is turning a blind eye to quality control, but instead of selling us golf carts we get electric bikes.
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ultrarider123

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Re: Promise from Harley Davidson CEO
« Reply #35 on: November 03, 2020, 06:53:55 AM »

It’s the 70s all over again. Like the AMF days HD is turning a blind eye to quality control, but instead of selling us golf carts we get electric bikes.

Ding, ding, ding, ding...we have a winner.  I'll submit this for quote of the month.

You are right on the money, Mark.
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Re: Promise from Harley Davidson CEO
« Reply #36 on: January 12, 2021, 01:55:19 AM »

Yep, all valid observations here...

A MonoShock Bagger is probably the only thing that would even get me to consider anything new from Harley :nixweiss:
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FLSTFI Dave

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Re: Promise from Harley Davidson CEO
« Reply #37 on: January 12, 2021, 07:24:29 AM »


It’s the 70s all over again. Like the AMF days HD is turning a blind eye to quality control, but instead of selling us golf carts we get electric bikes.

With my 2019 CVO I sure agree.  Fourth set of new rotors going on it this week.  Rotors warp faster than I wear out a front or rear tire.  Wont last 10K miles.

On my second replacement seat, look like they are very worn by 15K miles.

I could go on about quality issues with this bike, but to say more on this bike than the last 7 added together
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Ironhorse

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Re: Promise from Harley Davidson CEO
« Reply #38 on: January 12, 2021, 08:09:38 AM »

With my 2019 CVO I sure agree.  Fourth set of new rotors going on it this week.  Rotors warp faster than I wear out a front or rear tire.  Wont last 10K miles.

Have you tried softer pads?  I know that's a Band-Aid and not a solution, but it's cheaper than new rotors every 10K.



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Mikey

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Re: Promise from Harley Davidson CEO
« Reply #39 on: January 12, 2021, 01:09:08 PM »

Imagine buying a new bike and no mention of extended warranty options. Then going in the service department and asking about the extended warranty plan. The service manager says, " save your money not needed." We only work on bikes 7 years old and we don't see these bikes except for oil changes and tires. That is the competition Harley is facing. Good luck on growing sales to new customers.
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FLSTFI Dave

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Re: Promise from Harley Davidson CEO
« Reply #40 on: January 13, 2021, 07:11:16 AM »

Have you tried softer pads?  I know that's a Band-Aid and not a solution, but it's cheaper than new rotors every 10K.

No, this is how the bike came stock.  So far all under warranty.  Pretty sure its just crappy rotors.  Many others having same issues, but only this style rotor.
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2019 FLTRXSE Red Pepper / Magnetic Gray
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Re: Promise from Harley Davidson CEO
« Reply #41 on: January 14, 2021, 12:06:30 AM »

No, this is how the bike came stock.  So far all under warranty.  Pretty sure its just crappy rotors.  Many others having same issues, but only this style rotor.
tomorrow they are installing my 4th pair as well. This one under ESP so have coverage for a while
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Re: Promise from Harley Davidson CEO
« Reply #42 on: January 14, 2021, 07:03:11 AM »

tomorrow they are installing my 4th pair as well. This one under ESP so have coverage for a while

Seems its only the Mako and the Red/Gray 1 that have the issue, they use the same rotor.  The silver gray 1 doesn't have the black on its rotor.

Crappy you can not get 10K miles out of a rotor, heck all my other bikes have gone 45K plus on original rotors, wife's 09 heritage has over 100K miles on original rotors.
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2019 FLTRXSE Red Pepper / Magnetic Gray
2018 FLTRXSE Gunship Gray  Traded
2017 FLHXSE  Starfire Black / Atomic Red  Traded
2015 FLTRUSE Abyss Blue / Crushed Saphire Traded
2013 FLHRSE5 Diamond Dust 117 Cylinders  Heads By HD Street performance, Comp 11.4,TW-9B-6 cam, 55 HPI tb, 5.3 injectors, woods Alpha directional lifters, Fullsac "D" pipe and 2.25 cores, TTS Tuner
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Mark

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Re: Promise from Harley Davidson CEO
« Reply #43 on: January 15, 2021, 08:56:04 PM »

Seems its only the Mako and the Red/Gray 1 that have the issue, they use the same rotor.  The silver gray 1 doesn't have the black on its rotor.

Crappy you can not get 10K miles out of a rotor, heck all my other bikes have gone 45K plus on original rotors, wife's 09 heritage has over 100K miles on original rotors.
Is there anyway to buy an aftermarket rotor and just pay the difference in cost?
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FLSTFI Dave

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Re: Promise from Harley Davidson CEO
« Reply #44 on: January 16, 2021, 08:44:26 AM »

Is there anyway to buy an aftermarket rotor and just pay the difference in cost?
I wish there was.

I do believe my dealer will help me out when I have to go aftermarket though. 
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2019 FLTRXSE Red Pepper / Magnetic Gray
2018 FLTRXSE Gunship Gray  Traded
2017 FLHXSE  Starfire Black / Atomic Red  Traded
2015 FLTRUSE Abyss Blue / Crushed Saphire Traded
2013 FLHRSE5 Diamond Dust 117 Cylinders  Heads By HD Street performance, Comp 11.4,TW-9B-6 cam, 55 HPI tb, 5.3 injectors, woods Alpha directional lifters, Fullsac "D" pipe and 2.25 cores, TTS Tuner
2012 FLTRXSE White Gold Pearl / Starfire Black  Traded
2009 FLTRSE3 Silver/Titanium  Traded
2003 Fatboy, real fire paint set, 95"
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