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Author Topic: 2021 CVO Limited No longer includes adjustable passenger floorboards  (Read 6709 times)

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1abastarsmda

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I purchased a 2021 CVO limited back in September. I didn’t notice until last month that the passenger floorboards were not adjustable. I contacted Harley customer service thinking that either this was a one-off mistake in manufacturing or someone at the dealer swapped things out and never let anybody know. Initially, I was told to take my bike to my local dealer to have them verify the situation and have the dealer call them to have the situation rectified. The dealer called Harley customer service and he was told that any CVO Limited manufactured after April 27, 2021 will no longer have adjustable passenger floorboards included. I subsequently called Harley customer service and spoke with Terry and Madeline. Between the two of them, I was told at least three different explanations. I was told it was a supply chain issue, I was told it was an issue with the manufacture of the adjustable floorboards, and I was told that it was a decision that corporate made to simply stop providing adjustable floorboards for the passenger. Terry from Harley customer service then followed up with the dealer and then told me that I should contact the dealer for any resolution. I continued asking Harley customer service why they have continued to advertise these bikes on their website  showing the adjustable floorboards if they are not actually providing them. Nobody could provide an answer to me other than Madeline said she would notify the appropriate department to have them change the photos, which obviously has never been taken care of.  Terry at Harley customer service told me that a memo was sent to dealers and that they should have explained that to me when they sold me the bike. I told him what an outrageous statement that was and continued on that no salesman in his right mind would start telling me things that have been removed from the bike, while at the same time trying to sell it to me.  I did contact the dealer and was told that this was a manufacturing issue and that if anybody is responsible it is corporate. He told me that we just sell the bikes the way they come to us. I did ask both the dealer and Harley customer service why I wasn’t given a price reduction on the bike since they removed a part that sells for over $380. Ultimately, nobody wants to take responsibility for this, no price reductions have been offered and assuming that these parts will become available, I asked for a commitment to provide me with the part once they are available. I don’t think that was an unreasonable request as a resolution, however that was denied. This is my fifth CVO in 12 years and due to their handling of the problem, it will very likely be my last Harley Davidson.  I am ver curious what others think about this. Am I overreacting?  I don’t think so. What other parts are they simply substituting on bikes without making their customers aware?  Any suggestions moving forward?  Is there anybody else out there in the same situation?  Thanks for taking the time to read all of that.
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1badbagger

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Re: 2021 CVO Limited No longer includes adjustable passenger floorboards
« Reply #1 on: December 16, 2021, 05:19:38 PM »

I would tend to think it's a supply chain issue since Harley put them on the early 2021's. Whatever it is, HD should be compensating there customers the difference in cost. For what it's worth I wouldn't be happy either
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ultra13

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Re: 2021 CVO Limited No longer includes adjustable passenger floorboards
« Reply #2 on: December 16, 2021, 06:48:05 PM »

False advertisement is a bad thing. If your situation doesn't get resolved I wouldn't go as far as to say this would be "my last Harley". I would just go buy some aftermarket adjustable pegs.....
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1abastarsmda

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Re: 2021 CVO Limited No longer includes adjustable passenger floorboards
« Reply #3 on: December 16, 2021, 08:03:17 PM »

I feel like I’ve already paid for adjustable mounts, so I really don’t feel like I should have to go out and pay for them a second time by purchasing aftermarket either.
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hogsty

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Re: 2021 CVO Limited No longer includes adjustable passenger floorboards
« Reply #4 on: December 18, 2021, 09:04:18 PM »

Take screen shots of the website.

Preserve emails with the moco responses

Sue the moco in small claims court

It'll cost them more for an hour of an attorneys time than to give them to you.

Sent from my SM-G998U1 using Tapatalk
« Last Edit: December 18, 2021, 09:06:29 PM by hogsty »
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1abastarsmda

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Re: 2021 CVO Limited No longer includes adjustable passenger floorboards
« Reply #5 on: December 19, 2021, 12:24:39 AM »

Thanks Hogsty.
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Phaedrus

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Re: 2021 CVO Limited No longer includes adjustable passenger floorboards
« Reply #6 on: December 19, 2021, 05:15:59 AM »

I'm not familiar with the Limited.  Where does HD spec that the 2021 has adjustable passenger floorboards?
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Joel

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Re: 2021 CVO Limited No longer includes adjustable passenger floorboards
« Reply #7 on: December 19, 2021, 09:51:20 AM »

I was wondering the same thing so I went to the HD site to look at new bikes, and the pictures sure look like they have adjustable mounts for the passenger floor boards.
Go back to the selling dealer and show them and see what they are willing to do.
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oe542bob

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Re: 2021 CVO Limited No longer includes adjustable passenger floorboards
« Reply #8 on: December 19, 2021, 11:36:10 AM »

It’s unfortunate that this happened. Not really the salesman’s fault if he wasn’t informed. I know that doesn’t help here, but my dealer has gone far and above what I expected when it comes to problems like this.
This is really HD Corp fault. I’ve had had 2 CVO Limiteds with the adjustable mounts, and if I was getting a new one, I’d expect them too!

Last 3 CVOs have been/are CVO Streetglides. I bought my ‘21 at the beginning of March and it only had passenger pegs.
‘21 doesn’t have lower leg fairings which I could see before the purchase. Oh, and then no leg fairing speakers either which my ‘19 had. And no, the price didn’t come down!! Not happy, but ok, that’s the way it is.

I made a list of parts/accessories I wanted to add a week or two after that and one of the accessories was to add the adjustable passenger footboard mounts like you expected to have on your CVO. Guess what, I still haven’t received them, and frankly I don’t much care anymore. I ended up buying the raised mounts to put my footboards on.

During the early summer, the parts guy said he did a dealer search and only found 2 or 3 in stock at various dealerships. And no dealership would part with them.  :nixweiss:
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kojak

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Re: 2021 CVO Limited No longer includes adjustable passenger floorboards
« Reply #9 on: December 19, 2021, 01:23:19 PM »

I have a 2021 cvo limited. The passenger floorboards are adjustable just like the 2017 cvo limited I had before. Not sure what the deal is with yours. Can you post a pic?
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kojak
2022 CVO RGL
2022 Apex FLTRK Traded
2021 CVO Limited Bronze Armor Sold
2019 RGS Billiard Blue Traded
2017 CVO Limited Spiked Olive Traded
2016 CVO SG Stardust Traded
2013 CVO RG Atomic Orange Sold
2010 CVO SG Cobalt Sold
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And some 20 other bikes over 45 years

2013 CVO Ultra

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Re: 2021 CVO Limited No longer includes adjustable passenger floorboards
« Reply #10 on: December 20, 2021, 09:55:13 AM »

Same issue for me, 2021 CVO Limited, bought mine July 2021,  this is my 3rd CVO but the first one not to have the adjustable passenger floor board mounts. Did not notice this until I got the bike home. My guess is the Motor Company found yet another way to save a buck. Note, I'm ok with it because I never really cared for the look of the adjustable mount, this mount gives a much cleaner look.
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blacktop

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Re: 2021 CVO Limited No longer includes adjustable passenger floorboards
« Reply #11 on: December 20, 2021, 11:08:00 AM »

I have a 2021 cvo limited. The passenger floorboards are adjustable just like the 2017 cvo limited I had before. Not sure what the deal is with yours. Can you post a pic?

When you have a moment can you post a pic of yours, not sure mine has it or not.
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2013 CVO Ultra

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Re: 2021 CVO Limited No longer includes adjustable passenger floorboards
« Reply #12 on: December 20, 2021, 11:52:40 AM »

2021 Not Adjustable Passenger Mount
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2013 CVO Ultra

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Re: 2021 CVO Limited No longer includes adjustable passenger floorboards
« Reply #13 on: December 20, 2021, 11:53:27 AM »

2015 With Adjustable Mount
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blacktop

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Re: 2021 CVO Limited No longer includes adjustable passenger floorboards
« Reply #14 on: December 20, 2021, 12:36:28 PM »

2015 With Adjustable Mount

Thanks, mine is def not like that so I didn't get the adj pedals.
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