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Author Topic: Call Customer Service  (Read 3361 times)

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BIGDOG

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Re: Call Customer Service
« Reply #15 on: August 07, 2008, 01:31:36 PM »

Is that you George?

Even if you assume 35k all CVO bikes that gets you to 17.5 mil, I think the only CVO bike that is 35k is the ultra

Also if 500 callers were to call in February of a non leap year month you are looking at 17.86 calls per day.
There are 21 working days in a month! the figure of $40,000.00 per CVO owner is more realistic . Bike and accessories and clothing so on. My math is BALLS on.
« Last Edit: August 07, 2008, 01:34:51 PM by BIGDOG »
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FNGw/08SERK

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Re: Call Customer Service
« Reply #16 on: August 07, 2008, 04:06:48 PM »

The following list and other corporate governance info found http://investor.harley-davidson.com/CorporateGovernance.cfm?locale=en_US&bmLocale=en_US



HARLEY-DAVIDSON, INC.
BOARD OF DIRECTORS
Barry K. Allen
President
Allen Enterprises, LLC
Richard I. Beattie
Chairman
Simpson Thacher & Bartlett LLP
Jeffrey L. Bleustein
Chairman of the Board
Harley-Davidson, Inc.
George H. Conrades
Executive Chairman
Akamai Technologies, Inc.
Judson C. Green
President & Chief Executive Officer
NAVTEQ Corporation
Donald A. James
Chairman & Chief Executive Officer
Deeley Harley-Davidson Canada/Fred Deeley
Imports Ltd.
Sara L. Levinson
ChairMom of ClubMom, Inc.
Former President of the Women’s Group of
Rodale, Inc. and former President of NFL
Properties, Inc.
George L. Miles, Jr.
President & Chief Executive Officer
WQED Multimedia
James A. Norling
Chairman
Chartered Semiconductor Manufacturing Ltd.
Jochen Zeitz
Chief Executive Officer and Chairman of the Board
Puma AG
James L. Ziemer
President & Chief Executive Officer
Harley-Davidson, Inc.
Correspondence to members of the Harley-Davidson, Inc.
Board of Directors should be addressed as follows:
Harley-Davidson, Inc. Board of Directors
c/o Secretary
Harley-Davidson, Inc.
3700 West Juneau Avenue
Milwaukee, Wisconsin 53208
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Ozzie

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Re: Call Customer Service
« Reply #17 on: August 11, 2008, 05:04:08 PM »

Each year i purchase a new HD and find that their claim for quality excellence is highly questionable.
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customryder

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Re: Call Customer Service
« Reply #18 on: August 14, 2008, 04:26:10 PM »

just courious what you guy will switch to when you bail out? ............





 nothing else out thier I would want.
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PHAZE

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Re: Call Customer Service
« Reply #19 on: August 14, 2008, 04:34:30 PM »

I was riding an '02 Honda VTX 1800 when I saw the Harley light, but I gotta tell you that I see them in a much different light now.  I've got all the HD gear and more tee shirts than I care to count, but I'm coming to think that they don't deserve the loyalty that we all show them.  They don't seem to be interested in returning the loyalty to their customers.  I don't see any near future defection, but I'll be much more cautious about future bike purchases and won't plan on being first in line for new models or unproven engines (and the 110 "fix" hasn't proven anything yet).
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Hoist!

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Re: Call Customer Service
« Reply #20 on: August 14, 2008, 06:13:59 PM »

just courious what you guy will switch to when you bail out? ............





 nothing else out thier I would want.

Ya don't need them to have and love the bike! Just get the bike and do what the hell you want to it. You can make a much better bike by starting from theirs and make it reliable and perfect for you. I think I said this before. THIS CHIT AIN'T ROCKET SCIENCE!!! ;D ;)

FTF!!! FTW!!! and FTD!!! ::)

When ya get over them and make what ya want in the end, you'll be smiling while riding THE best bike (for you)! :huepfenjump3: :huepfenjump3: :huepfenjump3:

Hoist! 8)
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kazumdgc

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Re: Call Customer Service
« Reply #21 on: August 17, 2008, 09:19:54 AM »

I have also met with way poor CS from the MOCO. My grips still suck and I can't get anybody to care. Maybe along with my AM post of meeting for the 105th. We could get them to meet with the group of people who buy their most expensive units.

Maybe I should go back to lala land too.
KAZ
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PHAZE

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    • CVO3: '11.5 CVO Ultra Classic Twilight Blue/Candy Cobalt
Re: Call Customer Service
« Reply #22 on: August 17, 2008, 01:05:24 PM »

I had a little bird (with HD wings) tell me that this entire product improvement campaign is about responding to dissatisfied customers.  Maybe the MOCO does monitor this site.  I know that there are folks out there with dealer connections.  I'm just a little surprised that more dealers don't jump on the MOCO and demand that the MOCO take care of their (the dealers') customers.  If you don't have a good relationship with a dealer somewhere, I don't know how you could feel good about a relationship with the MOCO.  The MOCO doesn't know me, but folks at my local dealership do.  It just seems to me that dealers should have more incentive and should "go to bat" for their customers.  The dealers should carry a much bigger stick with the MOCO too.
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