since my scoot was going in for the warrenty paint work,only has taken 4 months of me staying on top of them
,I called H-D about the Jiffy stand brkt,the lady on the phone said what was the problem,I told her and she said that a field rep would have to take a look at the bike
,I said what,I had told her that the bike sites on a 2*4 under the jiffy staind because it leans over to far
.I told her that there was a new brkt for it for the 1st batches of the touring bikes that leans over to far and that I had told my dealer about. they said so what(service dept)SO I went and orderd itI.She then tells me that I can't just go and order parts for it
.I told her if H-D doesn't want to pay for it I will the $70 bucks wont break me
.I also told her that to get the bike looked at for the paint work there service rep
had to get involved because the service mngr didn't want to get involved and said it was my problem.Then she says I should go through my dealer and I asked her why, so thats why I was calling cust service then she tells me thats how they do it and maybe I just didn't under staind since it was my 1st h-d,I TOLD HER IT WAS MY 3RD in 5 yrs and all the sudden her tone changed(why should that make a diiff if its my 3rd or 1st)ssssssssso they got the service mngr on the fone and told them of this and they 3 way me in and now he says this is the first time he is hearing this,such B S, and he also tells me that the final part is in for the scoot with cust service on the fone,so I asked when was some one going to call me with them there on the fone and got no answer.So in the end the service dept will have to look at it when it goes in for the warrenty work,so I know that the service mngr is going to stick in me when all said and done,and the'll be in no rush to get the bike in for service
jon
Author
Topic: Kick Stand 09 Screaming Eagle Ultra (Read 41832 times)