Print

Please login or register.
1 Hour 1 Day 1 Week 1 Month Forever
Login with username, password and session length

[Unbalanced]

Last night checked my kickstand / lean angle against a friends 07,08 and mind stands up straighter than either of them.   Moco may actually have told a truth saying it was resolved in some of the later released bikes 

[SBB]

Last night checked my kickstand / lean angle against a friends 07,08 and mind stands up straighter than either of them.   Moco may actually have told a truth saying it was resolved in some of the later released bikes 

I was told that approx 800 of the first bikes had the old kickstand bracket.

 

[flibb]

how are you all getting the bracket free dealer has no idea about it i ordered one but they want 70 for it how are you getting them free

[REGGAB]

how are you all getting the bracket free dealer has no idea about it i ordered one but they want 70 for it how are you getting them free

Sounds like your dealer isn't doing his job.  Call HD Customer Service and start a trouble ticket.

[flibb]

Sounds like your dealer isn't doing his job.  Call HD Customer Service and start a trouble ticket.

just called HD customer service and couldnt have had a better experience.  She told me that they could not find any information on harley paying for the new bracket but that she would call the dealer and have them give it to me for free.   She was very friendly and i havent experienced that with a customer service person in a long time..

[grit]

I ordered the "new and improved" kick stand mount, using the part number listed here, and just installed it today. For me the cost was well worth it but agree that Harley should cover this mistake/upgrade free. (A little late, but I'm calling H-D customer service today anyway.) FYI the difference between mounts can't be seen until the factory installed mount is taken off and visually compaired to the 09 version. BTW the dealership had NO idea that this item was out there. Ok, so now how do I change my picture from my old 07 to the new 09.

[SBB]

I ordered the "new and improved" kick stand mount, using the part number listed here, and just installed it today. For me the cost was well worth it but agree that Harley should cover this mistake/upgrade free. (A little late, but I'm calling H-D customer service today anyway.) FYI the difference between mounts can't be seen until the factory installed mount is taken off and visually compaired to the 09 version. BTW the dealership had NO idea that this item was out there. Ok, so now how do I change my picture from my old 07 to the new 09.

Hate to tell you but Harley does cover this.
It is free.
Well, , , , you have to buy a 35K bike to get it.

 

[grit]

So I did it backwards ... but I'm happy now. Just got off the phone with H-D Customer Service to which they said; "sure ...we will contact your dealership right now and work this Kick stand thing out with them in a confrence call. You won't have to pay anything." Since I had already paid for the stand and installation, the local dealer said they would warrenty the part/labor. So guys, this is what happens when one doesn't keep up with current information. Losing your password is not a good excuse for not logging into this site. 

[REGGAB]

So I did it backwards ... but I'm happy now. Just got off the phone with H-D Customer Service to which they said; "sure ...we will contact your dealership right now and work this Kick stand thing out with them in a confrence call. You won't have to pay anything." Since I had already paid for the stand and installation, the local dealer said they would warrenty the part/labor. So guys, this is what happens when one doesn't keep up with current information. Losing your password is not a good excuse for not logging into this site. 

  I gotta write all that stuff down.  I use the "Forever" option here.   

[Steve_G]

I think you need to be careful about "too short of a kickstand".  The Mo Co will charge your credit card for[an "enhanced exercise program" that you didn't realize you'd signed up for.  [the quads on your left leg will be about 1/2" larger in circumference than your left]. 

If you don't say anything, you may be able to get away with it.   

[planenut]

since my scoot was going in for the warrenty paint work,only has taken 4 months of me staying on top of them ,I called H-D about the Jiffy stand brkt,the lady on the phone said what was the problem,I told her and she said that a field rep would have to take a look at the bike ,I said what,I had told her that the bike sites on a 2*4 under the jiffy staind because it leans over to far .I told her that there was a new brkt for it  for the 1st batches of the touring bikes that leans over to far and that I had told my dealer about. they said so what(service dept)SO I went and orderd itI.She then tells me that I can't just go and order parts for it  .I told her if H-D doesn't want to pay for it I will the $70 bucks wont break me  .I also told her that to get the bike looked at  for the paint work there service rep  had to get involved because the service mngr didn't want to get involved and said it was my problem.Then she says I should go through my dealer and I asked her why, so thats why I was calling cust service then she tells me thats how they do it and maybe I just didn't under staind since it was my 1st h-d,I TOLD HER IT WAS MY 3RD in 5 yrs and all the sudden her tone changed(why should that make a diiff  if its my 3rd or 1st)ssssssssso they got the service mngr on the fone and told them of this and they 3 way me in and now he says this is the first time he is hearing this,such B S, and he also tells me that the final part is in for the scoot with cust service on the fone,so I asked when was some one going to call me with them there on the fone and got no answer.So in the end the service dept will have to look at it when it goes in for the warrenty work,so I know that the service mngr is going to stick in me when all said and done,and the'll be in no rush to get the bike in for service

jon

[SE66]

Sounds like a complaint should be filed with Harley.  And then I would find another Dealer,  I would not put up with this crap. After all, if your having this much trouble with them,  Do you really want them working on your bike,  I wouldn't.  But that's just my opinion.  I had the same problem here in Mississippi with a Dealer not wanting to do the kickstand upgrade.  Have made several calls and all the Service Mgr. can tell me is that the part has been ordered,  Well that has been since October.  so the other day I was visiting another HD Dealer about 90 miles East of where I live,  Talked to the service mgr. about my problem.  He ordered the part for me on Friday , called me back the following Wednesday with the part in hand,  ready to install,  So with that said,  I will no longer do business with the HD dealership in Meredian, Ms anymore.   Jerks !

[NotAnIdiot]

COOL

[dartman]

I had told my dealer about this and they looked at me like I just returned from mars
[/quo 

 

2009 TOURING MODEL JIFFY STAND BRACKET LEAN ANGLES

Purpose

A small number of 2009 touring model motorcycles were built

with a jiffy stand bracket which allows the vehicle to lean over

more when resting of the stand. If an owner of an affected

vehicle wants to change to a bracket which allows a more

upright resting position, the repair is covered under warranty.

NOTE

● Symptom: customer feels that the motorcycle leans over

too far or feels excessively heavy to lift off the jiffy stand.

● Customers should be made aware that the 50096-09

bracket will stand the vehicle more upright, particularly if

they have lowered suspension. The jiffy stand brackets

with extended lean angle were never a sold part and

cannot be reordered if the customer does not like the OE

bracket. Please discuss the implications thoroughly prior

to replacement. The customer does not have to replace

the jiffy stand bracket if they feel it is unnecessary.

Motorcycles Affected

2009 Touring and Touring based CVO models in all market

destinations.

Ordering Information

The parts catalog is correct. Use normal ordering process.

Replace with 50096-09 jiffy stand bracket.

Dealer Inventory Instructions

The 50078-09 jiffy stand bracket was never sold so this bulletin

only applies to OE and CVO motorcycles. Dealer parts

inventory is not affected.

IMPORTANT NOTE

This offer will last the duration of the motorcycle’s normal

two year warranty period only.

Required Dealer Action

1. See Figure 1. Inspect for the OE embossing (can be felt

by reaching behind on back of jiffy stand bracket).

2. Replace with a 50096-09 bracket ONLY if the OE

embossment cannot be seen or felt, and the customer

requests replacement.

3. If the bracket is to be replaced, perform the required procedure

according to instructions in the appropriate

model service manual.

Credit Procedure - All Markets

For each customer-owned vehicle on which the bracket was

replaced, file an electronic claim as follows, and only while

the vehicle is under factory warranty.

Upon completion of the repair, submit your properly completed

electronic warranty claim and you will be paid for the

replacement bracket you ordered and the labor to install it, as

noted above.

Figure 1. OE Identification Marking on Bracket

Table 1. Credit Procedure

Claim Type MC

Failed Part No. 50078-09

Quantity Leave Blank

Primary Labor Code 2391

Customer Concern Code 9203

Condition Code 2109

Event Detail Replacement Part No. 50096-09

Quantity 1

Event Detail Labor Code 2391

Event Detail Labor Code Time 0.3

1 2 FLT1001

1. Jiffy stand bracket

2. Correct bracket identification

M-1243

[igofar]

Does anyone know if I could put the "old, 50078-09" bracket on a '07?

I would love it if my '07 would lean over farther....

Brad