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[ak]

  Just got an E-mail(news letter) from to owner of Santa cruz hd    ...Received 10pm  ODD TIME?    He states that bad financial times and dept forced him to shut down, he also bashes the motor company in a 2 sentence rant that i didn,t quite understand..I forwarded the e-mail to 3 mods Jin,Ernie and JC maybe they can print e-mail and put on this thread..I don,t know how to do it.. my computer skills are a little sub-par but i get by..  I just puchased my 09 roadglide from them and they owe me some warrenty work  $hit   --AK

[MUFFMAN]

This closure  is probably going to be the start of more to come. You can go into dealers right now at high traffic times and no one is in the stores . Tell tale sign is a service department that is consistantly not full of bikes.  THE MUFFMAN

[Texas 103]

This closure  is probably going to be the start of more to come. You can go into dealers right now at high traffic times and no one is in the stores . Tell tale sign is a service department that is consistantly not full of bikes.  THE MUFFMAN

 Often times that's merely a reflection of the attitudes of the ownership and management that finally caught up, when people in business strive to do the next right thing, treat others with courtesy & respect their business flourishes. In my business, like all of yours, the money comes for your  existing  customers& referrals. When attitudes run those off, doors close...people go else where, most folks aren't out of money, they are tired of not being appreciated for their business..and they go where they are...>> Thanks Greg       

[MUFFMAN]

 Often times that's merely a reflection of the attitudes of the ownership and management that finally caught up, when people in business strive to do the next right thing, treat others with courtesy & respect their business flourishes. In my business, like all of yours, the money comes for your  existing  customers& referrals. When attitudes run those off, doors close...people go else where, most folks aren't out of money, they are tired of not being appreciated for their business..and they go where they are...>> Thanks Greg       

Well said. My comments are part and parcel as to what can happen when they don't follow your comments. I have been in the construction related business for 29 years & have probably seen well over a hundred companies like mine come & go during that time frame.  THE MUFFMAN

[SBB]

  Just got an E-mail(news letter) from to owner of Santa cruz hd    ...Received 10pm  ODD TIME?    He states that bad financial times and dept forced him to shut down, he also bashes the motor company in a 2 sentence rant that i didn,t quite understand..I forwarded the e-mail to 3 mods Jin,Ernie and JC maybe they can print e-mail and put on this thread..I don,t know how to do it.. my computer skills are a little sub-par but i get by..  I just puchased my 09 roadglide from them and they owe me some warrenty work  $hit   --AK

Lets see that email!

 

[BLM777]

 Often times that's merely a reflection of the attitudes of the ownership and management that finally caught up, when people in business strive to do the next right thing, treat others with courtesy & respect their business flourishes. In my business, like all of yours, the money comes for your  existing  customers& referrals. When attitudes run those off, doors close...people go else where, most folks aren't out of money, they are tired of not being appreciated for their business..and they go where they are...>> Thanks Greg       

Well stated Greg.  It's all about the business practices that you mention as to how well some dealerships survive the financial downturn.  I'm personally knowledgeable of 2 dealerships whose numbers are currently exceeding those of previous years.  Also a great time for a HD dealership purchase ........ 

[Mrs Rooster]

 Andy are they closing both dealerships Santa Cruz and Watsonville. If anything I thought it would be the one in Watsonville.
 Everytime we have been in S.C. H.D. they were busy. 
Sounds like bad management.

[ak]

Andy are they closing both dealerships Santa Cruz and Watsonville. If anything I thought it would be the one in Watsonville.
 Everytime we have been in S.C. H.D. they were busy. 
Sounds like bad management.

    Yes both stores Greenvalley and Soqel  I think your right... You,ve got to be ready for the downturns and control your overhead... I,ve been thru 5 downturns the 1st one hurt the next 4 I saw as vacation opertunites   --- AK

[The Bolvine Gigolo!]

  Just got an E-mail(news letter) from to owner of Santa cruz hd    ...Received 10pm  ODD TIME?    He states that bad financial times and dept forced him to shut down, he also bashes the motor company in a 2 sentence rant that i didn,t quite understand..I forwarded the e-mail to 3 mods Jin,Ernie and JC maybe they can print e-mail and put on this thread..I don,t know how to do it.. my computer skills are a little sub-par but i get by..  I just puchased my 09 roadglide from them and they owe me some warrenty work  $hit   --AK

Andy,
Why would you even worry about warrenty work? Who owns a Harley and has any work done on them. That will teach you to make them stick to MSRP on that bike.

Don...............

[Twolanerider]

Andy, was it work outside of warranty arranged separately with them as part of the purchase?  Or actual warranty work that'll just be more hassle now because you've got to take it farther away?

[ak]

Andy, was it work outside of warranty arranged separately with them as part of the purchase?  Or actual warranty work that'll just be more hassle now because you've got to take it farther away?

  Don-There is a small paint blemish on the outer fareing and Bag extention... Santa cruz took photos and ordered from the motor company..I thing this dealer Burned his bridges with the HD..Two weeks ago they have a 50% off sale  for 4 hours on a saturday I was going to go but went to Fred &Gina,s Wedding instead--AK

[Twolanerider]

  Don-There is a small paint blemish on the outer fareing and Bag extention... Santa cruz took photos and ordered from the motor company..I thing this dealer Burned his bridges with the HD..Two weeks ago they have a 50% off sale  for 4 hours on a saturday I was going to go but went to Fred &Gina,s Wedding instead--AK

Sorry to read all this Andy.  Hopefully the parts order and blemish history already exist in HD's parts system somewhere and another dealer can pick up the ball.  Certainly feels like something that will be a lot more drama and effort than it should have been though.  Good luck with it.  Hope it's easy as it should be.

[hard10]

I'd love to read the email as well.
AJ

[SBB]

I'd love to read the email as well.
AJ

Well JC is on the site and maybe he can post it!

JC? 

 

[Streak]

Here is the link to the E-mail that was sent.

http://santacruzharley.com/blog/2008/11/12/thank-you/