Curious if you met the actual service tech and discuss what your options were before you had the work done?If I were you with the answers you were given I'm with HOIST!, run outta there like your hairs on fire. I met with The service tech. twice and he addressed all my concerns,Its my money (lots of it being spent ) Its my bike, its my riding style why shouldnt i have it my damn way. He did everything I asked, Slightly lower idle (old school) 825 RPM, Cooler running, (re-jet,ya right),and get what we could out of her 91.96 RWHP @ 121 # torque. I was also worried about the baffles in the V&H and not being loud enough (they were) so he tuned it called me in to let me hear and ride it and said if I didnt like it he'd take some length out and try her again! Now i swear I never met this fellow before but when he saw I was a real person not a work order things got real smooth. When we were done he told me that over the years of servicing (23yrs wow!) and tuning only a handful of people have communicated with him on what they want??
If I were you I'd take your business elsewhere and start from scratch!!