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Author Topic: Recall Letter  (Read 8529 times)

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yort4041

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Recall Letter
« on: January 12, 2009, 08:10:29 PM »
I received my recall letter a few months back, I believe just for the gaskets. Today, I was in the Harley Dealership in New Orleans for something else and did not have the letter with me, but I decided to make an appointment. The advisor looked it up and saw the letter and gave me an appointment. After I left, she called and said she went on HDNet.com and advised my vin or my name did not appear on there for any recall issues. Does this sound right? Should I go back there with my letter and see a manager? or should I go to another shop? I have the 07 SERK and purchased it in October 2006.
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RedDevil

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Re: Recall Letter
« Reply #1 on: January 12, 2009, 08:45:32 PM »
Quote from: yort4041 on January 12, 2009, 08:10:29 PM
I received my recall letter a few months back, I believe just for the gaskets. Today, I was in the Harley Dealership in New Orleans for something else and did not have the letter with me, but I decided to make an appointment. The advisor looked it up and saw the letter and gave me an appointment. After I left, she called and said she went on HDNet.com and advised my vin or my name did not appear on there for any recall issues. Does this sound right? Should I go back there with my letter and see a manager? or should I go to another shop? I have the 07 SERK and purchased it in October 2006.

You're bike is eligible for Product Enhancement 0906, which replaces your head gaskets, ACRs, and some other bits and pieces.  If they tell you that you're not eligible for that, then yes, take the bike to another dealership.

   :devil:
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Re: Recall Letter
« Reply #2 on: January 13, 2009, 08:54:47 AM »
Quote from: yort4041 on January 12, 2009, 08:10:29 PM
I received my recall letter a few months back, I believe just for the gaskets. Today, I was in the Harley Dealership in New Orleans for something else and did not have the letter with me, but I decided to make an appointment. The advisor looked it up and saw the letter and gave me an appointment. After I left, she called and said she went on HDNet.com and advised my vin or my name did not appear on there for any recall issues. Does this sound right? Should I go back there with my letter and see a manager? or should I go to another shop? I have the 07 SERK and purchased it in October 2006.

You can check for yourself: Go to harley-davidson.com -> Owners -> Service-Checkup ... enter your VIN, and
presto you know what is going on with your bike!

Ride safely,
Louis
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grc

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Re: Recall Letter
« Reply #3 on: January 13, 2009, 09:06:55 AM »

All the '07 models are included in the "enhancement" program, so unless she typed in the VIN incorrectly your bike should have been listed.  As Louis stated, go to the regular Harley website and check it yourself.  The only way your VIN should come off the list is when a dealer reports the program has been completed by submitting a claim to Harley.

Jerry
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Dan_Lockwood

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Re: Recall Letter
« Reply #4 on: January 13, 2009, 10:28:41 AM »
Quote from: yort4041 on January 12, 2009, 08:10:29 PM
I received my recall letter a few months back, I believe just for the gaskets. Today, I was in the Harley Dealership in New Orleans for something else and did not have the letter with me, but I decided to make an appointment. The advisor looked it up and saw the letter and gave me an appointment. After I left, she called and said she went on HDNet.com and advised my vin or my name did not appear on there for any recall issues. Does this sound right? Should I go back there with my letter and see a manager? or should I go to another shop? I have the 07 SERK and purchased it in October 2006.

Is it possible that you had the bike in for "other" service work at a dealer and they ran the bike as being completed on the recall?  This would remove it from the list as a completed bike on 906.

Other than being previously done, I agree with the others, yours should be eligible for the 906 upgrade, as they call it.

Good luck...
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tlollar

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Re: Recall Letter
« Reply #5 on: January 13, 2009, 02:21:18 PM »
After looking on this thread I had previously looked up the bike I have and it came up for update 0905. Now there is nothing on there about any upgrades and it has not had the 0905 or 0906 done to it period.
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timo482

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Re: Recall Letter
« Reply #6 on: January 13, 2009, 02:26:20 PM »
sounds like the dealer did you in. some clerk mistakenly or dishoestly [your choice] put in that it had been done - and probably got paid for it.

to

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tlollar

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Re: Recall Letter
« Reply #7 on: January 13, 2009, 02:31:21 PM »
I bought the bike used W/1200 miles on it. You the the original dealer would have done this ???
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RedDevil

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Re: Recall Letter
« Reply #8 on: January 13, 2009, 06:24:11 PM »
Quote from: tlollar on January 13, 2009, 02:31:21 PM
I bought the bike used W/1200 miles on it. You the the original dealer would have done this ???

How soon after you bought the bike did you look on the website and see that it needed the 0905 campaign done?
  :devil:
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Re: Recall Letter
« Reply #9 on: January 13, 2009, 10:06:23 PM »
Quote from: tlollar on January 13, 2009, 02:21:18 PM
After looking on this thread I had previously looked up the bike I have and it came up for update 0905. Now there is nothing on there about any upgrades and it has not had the 0905 or 0906 done to it period.
I'd call H-D Customer Services and ask them to look into the matter. They should be as concerned as you are!
(414) 343-4056

Ride safely,
Louis
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tlollar

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Re: Recall Letter
« Reply #10 on: January 14, 2009, 09:34:11 AM »
I would say 4 months after the purchase I looked up the VIN # on the HD site. This site led me to the problems with the 110. I have no leaks or problems to date but I still think the bike should be updated. Now the HD site says normal routine maint.  >:(
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bisounours

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Re: Recall Letter
« Reply #11 on: January 14, 2009, 09:38:13 AM »
Quote from: tlollar on January 14, 2009, 09:34:11 AM
I would say 4 months after the purchase I looked up the VIN # on the HD site. This site led me to the problems with the 110. I have no leaks or problems to date but I still think the bike should be updated. Now the HD site says normal routine maint.  >:(

I've the same situation.
Now, the HD site says normal routine maintenance and I've not the recall notification.
But I've planning the work with my dealer. He waits the parts for the end of January.

Jacques
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wenchal

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Re: Recall Letter
« Reply #12 on: January 14, 2009, 09:57:46 AM »
Interesting...I got the letter, the book, and the 905 showed on the website.  I'm waiting for parts...just checked the HD site and now it just shows regular service - the 905 is no longer there.  Guess it fixed itself?
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Re: Recall Letter
« Reply #13 on: January 14, 2009, 10:11:38 AM »
Quote from: bisounours on January 14, 2009, 09:38:13 AM
I've the same situation.
Now, the HD site says normal routine maintenance and I've not the recall notification.
But I've planning the work with my dealer. He waits the parts for the end of January.

Jacques
Bonjours Jacques!

I think when your dealer enters the VIN to order the parts in hd.net, the notification already disappears from the system. I am sure your dealer can explain as well.

Ride safely,
Louis
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1956 FLH Custom, Candy Orange
1988 FXRS Custom, "S.O.A."
2000 FLSTF Custom Fat Boy, "Jumpin' Jack Flash"
2000 FXSTS Custom Springer Softail, Grey
2000 FXR4, Candy Tangerine
2001 FXDWG2, Scarlet Red
2005 FLHTCSE2, -9/07
2007 FLHRSE3, Black Ice
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2010 FLHTCUSE5-BLK, Crimson Mist Black/Dark Slate
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bisounours

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Re: Recall Letter
« Reply #14 on: January 14, 2009, 11:13:13 AM »
Quote from: Louis on January 14, 2009, 10:11:38 AM
Bonjours Jacques!

I think when your dealer enters the VIN to order the parts in hd.net, the notification already disappears from the system. I am sure your dealer can explain as well.

Ride safely,
Louis

Probably right !
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********2007 FLHTCUSE2 Red/Black**********
  SE RYO A/C and KN filter, V&H dressers duals and
          oval, TM/AT map#364, SE 251 cams.
     2008 FLHTCUSE3, White Frost and Silver Mist
              (Casper) -> 6th February 2008
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      SE pushrods, SE High compression pistons,
             A/C Big sucker, V&H dresser duals ,
             Fullsac baffles, SE Pro Super Tuner.
2011 FLHXSE2, Stage1
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