Print

Please login or register.
1 Hour 1 Day 1 Week 1 Month Forever
Login with username, password and session length

[yort4041]

I received my recall letter a few months back, I believe just for the gaskets. Today, I was in the Harley Dealership in New Orleans for something else and did not have the letter with me, but I decided to make an appointment. The advisor looked it up and saw the letter and gave me an appointment. After I left, she called and said she went on HDNet.com and advised my vin or my name did not appear on there for any recall issues. Does this sound right? Should I go back there with my letter and see a manager? or should I go to another shop? I have the 07 SERK and purchased it in October 2006.

[RedDevil]

I received my recall letter a few months back, I believe just for the gaskets. Today, I was in the Harley Dealership in New Orleans for something else and did not have the letter with me, but I decided to make an appointment. The advisor looked it up and saw the letter and gave me an appointment. After I left, she called and said she went on HDNet.com and advised my vin or my name did not appear on there for any recall issues. Does this sound right? Should I go back there with my letter and see a manager? or should I go to another shop? I have the 07 SERK and purchased it in October 2006.

You're bike is eligible for Product Enhancement 0906, which replaces your head gaskets, ACRs, and some other bits and pieces.  If they tell you that you're not eligible for that, then yes, take the bike to another dealership.

   

[Gone Fishin']

I received my recall letter a few months back, I believe just for the gaskets. Today, I was in the Harley Dealership in New Orleans for something else and did not have the letter with me, but I decided to make an appointment. The advisor looked it up and saw the letter and gave me an appointment. After I left, she called and said she went on HDNet.com and advised my vin or my name did not appear on there for any recall issues. Does this sound right? Should I go back there with my letter and see a manager? or should I go to another shop? I have the 07 SERK and purchased it in October 2006.

You can check for yourself: Go to harley-davidson.com -> Owners -> Service-Checkup ... enter your VIN, and
presto you know what is going on with your bike!

Ride safely,
Louis

[grc]

All the '07 models are included in the "enhancement" program, so unless she typed in the VIN incorrectly your bike should have been listed.  As Louis stated, go to the regular Harley website and check it yourself.  The only way your VIN should come off the list is when a dealer reports the program has been completed by submitting a claim to Harley.

Jerry

[Dan_Lockwood]

I received my recall letter a few months back, I believe just for the gaskets. Today, I was in the Harley Dealership in New Orleans for something else and did not have the letter with me, but I decided to make an appointment. The advisor looked it up and saw the letter and gave me an appointment. After I left, she called and said she went on HDNet.com and advised my vin or my name did not appear on there for any recall issues. Does this sound right? Should I go back there with my letter and see a manager? or should I go to another shop? I have the 07 SERK and purchased it in October 2006.

Is it possible that you had the bike in for "other" service work at a dealer and they ran the bike as being completed on the recall?  This would remove it from the list as a completed bike on 906.

Other than being previously done, I agree with the others, yours should be eligible for the 906 upgrade, as they call it.

Good luck...

[tlollar]

After looking on this thread I had previously looked up the bike I have and it came up for update 0905. Now there is nothing on there about any upgrades and it has not had the 0905 or 0906 done to it period.

[timo482]

sounds like the dealer did you in. some clerk mistakenly or dishoestly [your choice] put in that it had been done - and probably got paid for it.

to

[tlollar]

I bought the bike used W/1200 miles on it. You the the original dealer would have done this

[RedDevil]

I bought the bike used W/1200 miles on it. You the the original dealer would have done this

How soon after you bought the bike did you look on the website and see that it needed the 0905 campaign done?
 

[Gone Fishin']

After looking on this thread I had previously looked up the bike I have and it came up for update 0905. Now there is nothing on there about any upgrades and it has not had the 0905 or 0906 done to it period.

I'd call H-D Customer Services and ask them to look into the matter. They should be as concerned as you are!
(414) 343-4056

Ride safely,
Louis

[tlollar]

I would say 4 months after the purchase I looked up the VIN # on the HD site. This site led me to the problems with the 110. I have no leaks or problems to date but I still think the bike should be updated. Now the HD site says normal routine maint. 

[bisounours]

I would say 4 months after the purchase I looked up the VIN # on the HD site. This site led me to the problems with the 110. I have no leaks or problems to date but I still think the bike should be updated. Now the HD site says normal routine maint. 

I've the same situation.
Now, the HD site says normal routine maintenance and I've not the recall notification.
But I've planning the work with my dealer. He waits the parts for the end of January.

Jacques

[wenchal]

Interesting...I got the letter, the book, and the 905 showed on the website.  I'm waiting for parts...just checked the HD site and now it just shows regular service - the 905 is no longer there.  Guess it fixed itself?

[Gone Fishin']

I've the same situation.
Now, the HD site says normal routine maintenance and I've not the recall notification.
But I've planning the work with my dealer. He waits the parts for the end of January.

Jacques

Bonjours Jacques!

I think when your dealer enters the VIN to order the parts in hd.net, the notification already disappears from the system. I am sure your dealer can explain as well.

Ride safely,
Louis

[bisounours]

Bonjours Jacques!

I think when your dealer enters the VIN to order the parts in hd.net, the notification already disappears from the system. I am sure your dealer can explain as well.

Ride safely,
Louis

Probably right !

[yort4041]

Mine campaing did not show up on HD website and supposedly not at the dealer either. i called HD Customer service and she checked VIN and said I definetly qualify for it and it is open. I was told to return to the deler that turned me away and have them recheck and/or call HD customer service. Maybe this will work.

[dartman]

Unless thats the only dealer in 100 mi, I sure would let someone else do the recall

[yort4041]

Yeah, I think I'm gonna go to the one about 25 miles away...when the weather warms up a little. We're having our first "cold" spell about 40 degrees or so.

[tlollar]

Thank you guys for the help. I called the customer service number you guys gave me and the 0905 is back in their system and the lady said to go back to the dealer and get it scheduled.

[RedDevil]

Thank you guys for the help. I called the customer service number you guys gave me and the 0905 is back in their system and the lady said to go back to the dealer and get it scheduled.

 

[Gone Fishin']

Thank you guys for the help. I called the customer service number you guys gave me and the 0905 is back in their system and the lady said to go back to the dealer and get it scheduled.

Good to know.

Ride safely,
Louis

[skreminegul07]

Yeah, I think I'm gonna go to the one about 25 miles away...when the weather warms up a little. We're having our first "cold" spell about 40 degrees or so.

Because you have a black  Ice FLHRSE3, HD must have thought you were Hoist (Howie).

[Gone Fishin']

Because you have a black  Ice FLHRSE3, HD must have thought you were Hoist (Howie).

So he got no book?

Ride safely,
Louis

[Hoist!]

So he got no book?

Ride safely,
Louis

HeHe!!! Even I finally got the damn book!

Specially made for CVO Owners! It's got a special Gold Sticker showing how special I really am to the MoCo!!! STF!!!

Hoist!

[Gone Fishin']

HeHe!!! Even I finally got the damn book!

Specially made for CVO Owners! It's got a special Gold Sticker showing how special I really am to the MoCo!!! STF!!!

Hoist!

Just kidding. And you can be proud of the sticker, all others have no gold but black.

Ride safely,
Louis

[Hoist!]

Just kidding. And you can be proud of the sticker, all others have no gold but black.

Ride safely,
Louis

HeHe!!! It IS black Louis! With Gold Lettering! Never checked. Just thought I remembered it was a gold label! CRS again I guess!!!

Hoist!

[Gone Fishin']

HeHe!!! It IS black Louis! With Gold Lettering! Never checked. Just thought I remembered it was a gold label! CRS again I guess!!!

Hoist!

You see. Some stuff Harley gets golden in your memory, regardless of how black it was. Perception becomes reality. All a sign of winter, the no riding season. As soon as the temps get better, we'll have more opportunity to direct our brain cells to help us negotiate the open road.

Ride safely,
Louis

[yort4041]

Thanks for the information. I went to another dealer and have an appointment scheduled tmorrow morning.

[tireless]

Unless thats the only dealer in 100 mi, I sure would let someone else do the recall

I don't want you to think I'm slamming you but, this makes no sense to me.

1) Dealer states it doesn't show up as eligible for the recall

2) Owner checks H-D website and it doesn't show up either

3) Owner calls H-D and confirms eligibility, recall put back in system

How does this warrant seeking out another dealer to perform the work?

[dartman]

I don't want you to think I'm slamming you but, this makes no sense to me.

1) Dealer states it doesn't show up as eligible for the recall

2) Owner checks H-D website and it doesn't show up either

3) Owner calls H-D and confirms eligibility, recall put back in system

How does this warrant seeking out another dealer to perform the work?

Sorry as well, but im amazed that you think that was proper procedure, I had exactly the same experience, except my dealers service Mgr instead of dismissing me after merely checking a web site, went the extra mile got on their hot line to the MOCO and got the glitch solved, why did the owner have to contact HD at all?  its lots simpler for the dealership to get on the phone and resolve a Warranty Issue . IMHO that was poor customer Service, the problem could have been resolved immediately and they would have had a satisfied customer who would have probably returned for other services, there actions or lack of do not merit
 profiting from the Recall.

[Cardboard Joe]

You don't really think that dealers "profit" from performing warranty work, do you?

[Gone Fishin']

You don't really think that dealers "profit" from performing warranty work, do you?

Of course they do. They charge the Moco the same hourly rates as they would charge the customers. No mark-up on parts, however. In fact there are many dealers who post two different hourly rates, the higher being used for warranty work, while the lower (more competitive) is charged to the customers. And any dealer with a happy customer benefits to begin with!

Ride safely,
Louis

[ultrafxr]

Of course they do. They charge the Moco the same hourly rates as they would charge the customers. No mark-up on parts, however. In fact there are many dealers who post two different hourly rates, the higher being used for warranty work, while the lower (more competitive) is charged to the customers. And any dealer with a happy customer benefits to begin with!

Ride safely,
Louis

Louis, are you a dealer?  I do not have details but from what I've been told by service writers and managers I was led to believe that warranty work was less profitable than billable work and that the moco set the time and rate they would reimburse.

[Gone Fishin']

Louis, are you a dealer?  I do not have details but from what I've been told by service writers and managers I was led to believe that warranty work was less profitable than billable work and that the moco set the time and rate they would reimburse.

No, not at all.
But: I do know for sure that the dealers in Europe work the way I have described. Maybe the deal is different in the U.S., however the U.S. dealers have always had a strong command over the company, so I am lead to believe that they'd operate similarly. Obviously the Moco has certain guidelines for specific jobs, such as an official recall (even probably the 905/906 campaigns) and will pay a fixed sum for these, but regular warranty work is most probably just billed as it was done. I think this would also be prudent, since no manufacturer would want to have grouchy dealers servicing their customers in a warranty situation. All warranty issues I had with H-D bikes have been taken care of most generously and very comprehensive.

Ride safely,
Louis

[Cardboard Joe]

The factory sets the time allowed for the repair, and it is usually around 50-75% of the time that it actually takes. No markup on the parts used. Diagnostic times are a joke too..... The best a dealer can hope for is to break even on a warranty job. Naturally, they prefer regular work over warranty!

[grc]

You don't really think that dealers "profit" from performing warranty work, do you?

Harley functions similarly to the auto companies in that they publish their own flat rate manual.  There are specific labor codes for most jobs that directly translate to specific labor hours that can be charged.  If the book says you get 5.2 hours to do a particular repair, that is what H-D will pay.  As for the labor rate, that will vary depending on the laws in each locale.  In the USA, laws have been passed that require manufacturer's to pay the dealer's normal retail labor rate.  The trick is the retail labor rate has to be verifiable, not just some BS posted on a price board.  If a manufacturer wishes to protest that claimed $100 per hour rate, they can audit retail work orders and determine the actual rate.  BTW, in those cases where a labor code doesn't exist or extra diagnostic time is required due to the complexity of a problem, most manufacturer's will reimburse the documented actual time.  Documented as in time stamped on and off the job.

There are also laws in the USA regulating what auto manufacturer's must pay for the parts used.  It isn't just dealer cost, it is dealer cost plus a percentage.  So no matter what your friendly dealer may try to make you believe, they do not lose money on warranty repairs.  They may make slightly less than if that same job was retail, since there is no limit to how many hours they can charge and at what rate, and the sky is the limit on parts markup.  I'm assuming that those laws would also apply to folks like H-D, but I can't state that as fact.  Maybe one of our dealer members would like to jump in and give us the latest info here. 

Conclusion, yes dealer's do profit from warranty work.  How much they profit has much more to do with the competence of their shop than with the reimbursement rates from the manufacturer.  Inefficient or incompetent shops just pass along the costs of that inefficiency or incompetence to the retail customers, but they can't do that with the manufacturer's.  That's the real issue in a nutshell.

Jerry

[Gone Fishin']

Harley functions similarly to the auto companies in that they publish their own flat rate manual.  There are specific labor codes for most jobs that directly translate to specific labor hours that can be charged.  If the book says you get 5.2 hours to do a particular repair, that is what H-D will pay.  As for the labor rate, that will vary depending on the laws in each locale.  In the USA, laws have been passed that require manufacturer's to pay the dealer's normal retail labor rate.  The trick is the retail labor rate has to be verifiable, not just some BS posted on a price board.  If a manufacturer wishes to protest that claimed $100 per hour rate, they can audit retail work orders and determine the actual rate.  BTW, in those cases where a labor code doesn't exist or extra diagnostic time is required due to the complexity of a problem, most manufacturer's will reimburse the documented actual time.  Documented as in time stamped on and off the job.

There are also laws in the USA regulating what auto manufacturer's must pay for the parts used.  It isn't just dealer cost, it is dealer cost plus a percentage.  So no matter what your friendly dealer may try to make you believe, they do not lose money on warranty repairs.  They may make slightly less than if that same job was retail, since there is no limit to how many hours they can charge and at what rate, and the sky is the limit on parts markup.  I'm assuming that those laws would also apply to folks like H-D, but I can't state that as fact.  Maybe one of our dealer members would like to jump in and give us the latest info here. 

Conclusion, yes dealer's do profit from warranty work.  How much they profit has much more to do with the competence of their shop than with the reimbursement rates from the manufacturer.  Inefficient or incompetent shops just pass along the costs of that inefficiency or incompetence to the retail customers, but they can't do that with the manufacturer's.  That's the real issue in a nutshell.

Jerry

Thanx Jerry! You said it way more professional than what I said, but we fully agree!

Ride safely,
Louis

[Cardboard Joe]

Been working in a motorcycle dealer long?
I won't argue with you. But, trust me, you're incorrect.

[skreminegul07]

My 2 cents.
The gasket program specifically stated the hours paid, which if I remember was just under 6 hours to pull cylinders for the base gaskets, head gaskets, new heads if applicable.  HD does pay over cost for the parts used.  However in the case of the motor replacements, these were sent out from the factory and the dealer made nothing on them.  Dealers weren't happy.
If you read early history of HD, you'll find that HD did not reinmburse any warranty work.  That was the cost of being an HD dealer.

[charger]

All I know about this is that my 08 CUSE3 has been in the dealers shop with the parts for 3 months. They are waiting for a "slow" time because the tech says HD does not give enough time to do the upgrade (He works for flat rate) and he is not willing to take a cut in pay. Only good thing so far is that I am getting "free" storage for part of our loooong winter. Just hope things "slow" down before riding season starts.

[ice6900]

from my personel experience, when i managed my domestic appliance repair shop we were always screwed by the manufactures on warrenty reimbursement hourly rates. Some you were paid a fixed rate per any job, others we could claim so many units depending on what the fault was. There was no chance to make any profit from warrenty work, so at the end of the day it was out of warrenty work that made up for the losses.

4 example: we could be quoted 20mins labour time to strip and replace a washing machine drum bearings, in a laboritory situation with all the required tools, equipment and spare parts laid  out before you start, after a few practise runs on a brand new product it could be done. But u were removing brand new unused parts from an unused machine, thats a totally different ball game from removing defect bearings from a used machine.

Extended warrenties were usually covered via an insurance company,  with these the repair rates were more generous and it was worth trying to sell the policies to keep the customer from defecting to the indy.

At the end of the day the idies came n went, even the local electricity company gave up repairing appliances, my business survived n prospered and with less competition we were able tell the big comglomerates, you pay us a fairer warrenty rate or we will terminate the deal. Market forces!

i could go on n on........

[cluckenbill]

not all of the 07's were part of this recall. your dealership is not out to GET YOU! they are telling the truth. your bikes was produced before this was a problem and you do not have the defective head gaskets and ACR's.

[RedDevil]

not all of the 07's were part of this recall. your dealership is not out to GET YOU! they are telling the truth. your bikes was produced before this was a problem and you do not have the defective head gaskets and ACR's.

Not sure how to take your answer on the 07's not being a part of the product enhancement, (it's not a recall).  Your right in that the 96 engines are not a part of it, but all 07 and some of the 08 110 engines were a part of either product enhancement 0905 or 0906.  FWIW I've enclosed the first page of the letter from the MoCo to the dealers concerning the upgrade.

   

[Gone Fishin']

not all of the 07's were part of this recall. your dealership is not out to GET YOU! they are telling the truth. your bikes was produced before this was a problem and you do not have the defective head gaskets and ACR's.

With all respect, I think you incorrect. All '07 110's were part of the campaign. There was no 110' engine produced earlier.

Ride safely,
Louis

[Hoist!]

With all respect, I think you incorrect. All '07 110's were part of the campaign. There was no 110' engine produced earlier.

Ride safely,
Louis

Louis, you're confused a lil here I think. Are you referring to model year '06 models built til June of '07? The 110 was introduced for the '07 model year CVO's, which came out in July '06. And yes, ALL '07 model year CVO's are included in the EP. And only the SEUC's got new heads out of the deal! Charlie's right on this one!

Hoist!

[RedDevil]

Louis, you're confused a lil here I think. Are you referring to model year '06 models built til June of '07? The 110 was introduced for the '07 model year CVO's, which came out in July '06. And yes, ALL '07 model year CVO's are included in the EP. And only the SEUC's got new heads out of the deal! Charlie's right on this one!

Hoist!

I still don't understand the rationale for that one...could it be the lowers?  That just doesn't make sense to me.  All 110's should have gotten the new heads.   

   

[Hoist!]

I still don't understand the rationale for that one...could it be the lowers?  That just doesn't make sense to me.  All 110's should have gotten the new heads.   

   

If it's about bad valve guides as they say Charlie, ABSOLUTELY!!! Buncha BS! STF!!!

Hoist!

[RedDevil]

If it's about bad valve guides as they say Charlie, ABSOLUTELY!!! Buncha BS! STF!!!

Hoist!

You're right, bad valve guides should be just as bad in a SERK 110 as they are in a SEUC 110.  Who knows what evil lerks in the hearts of the MoCo?   

   

[Hoist!]

You're right, bad valve guides should be just as bad in a SERK 110 as they are in a SEUC 110.  Who knows what evil lerks in the hearts of the MoCo?   

   

HeHe!!! Maybe The Shadow knows Charlie!!!

Hoist!