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Author Topic: Recall Letter  (Read 8527 times)

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yort4041

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Re: Recall Letter
« Reply #15 on: January 14, 2009, 12:47:37 PM »
Mine campaing did not show up on HD website and supposedly not at the dealer either. i called HD Customer service and she checked VIN and said I definetly qualify for it and it is open. I was told to return to the deler that turned me away and have them recheck and/or call HD customer service. Maybe this will work.
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dartman

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Re: Recall Letter
« Reply #16 on: January 14, 2009, 01:34:07 PM »
Unless thats the only dealer in 100 mi, I sure would let someone else do the recall
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yort4041

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Re: Recall Letter
« Reply #17 on: January 14, 2009, 02:26:10 PM »
Yeah, I think I'm gonna go to the one about 25 miles away...when the weather warms up a little. We're having our first "cold" spell about 40 degrees or so.
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tlollar

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Re: Recall Letter
« Reply #18 on: January 14, 2009, 03:01:59 PM »
Thank you guys for the help. I called the customer service number you guys gave me and the 0905 is back in their system and the lady said to go back to the dealer and get it scheduled.
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RedDevil

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Re: Recall Letter
« Reply #19 on: January 14, 2009, 07:29:30 PM »
Quote from: tlollar on January 14, 2009, 03:01:59 PM
Thank you guys for the help. I called the customer service number you guys gave me and the 0905 is back in their system and the lady said to go back to the dealer and get it scheduled.

 :2vrolijk_21: :2vrolijk_21: :2vrolijk_21:
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Re: Recall Letter
« Reply #20 on: January 15, 2009, 04:21:13 AM »
Quote from: tlollar on January 14, 2009, 03:01:59 PM
Thank you guys for the help. I called the customer service number you guys gave me and the 0905 is back in their system and the lady said to go back to the dealer and get it scheduled.
Good to know.

Ride safely,
Louis
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1914 10E, Grey
1956 FLH Custom, Candy Orange
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2000 FLSTF Custom Fat Boy, "Jumpin' Jack Flash"
2000 FXSTS Custom Springer Softail, Grey
2000 FXR4, Candy Tangerine
2001 FXDWG2, Scarlet Red
2005 FLHTCSE2, -9/07
2007 FLHRSE3, Black Ice
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2009 FLHTCUSE4, -4/10
2010 FLHTCUSE5-BLK, Crimson Mist Black/Dark Slate
2012 VRSCDX ANV, Brilliant Silver Pearl
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2018 FLFBS ANV
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skreminegul07

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Re: Recall Letter
« Reply #21 on: January 15, 2009, 07:50:16 AM »
Quote from: yort4041 on January 14, 2009, 02:26:10 PM
Yeah, I think I'm gonna go to the one about 25 miles away...when the weather warms up a little. We're having our first "cold" spell about 40 degrees or so.

Because you have a black  Ice FLHRSE3, HD must have thought you were Hoist (Howie).
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Re: Recall Letter
« Reply #22 on: January 15, 2009, 09:17:33 AM »
Quote from: skreminegul07 on January 15, 2009, 07:50:16 AM
Because you have a black  Ice FLHRSE3, HD must have thought you were Hoist (Howie).
So he got no book?

Ride safely,
Louis
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1914 10E, Grey
1956 FLH Custom, Candy Orange
1988 FXRS Custom, "S.O.A."
2000 FLSTF Custom Fat Boy, "Jumpin' Jack Flash"
2000 FXSTS Custom Springer Softail, Grey
2000 FXR4, Candy Tangerine
2001 FXDWG2, Scarlet Red
2005 FLHTCSE2, -9/07
2007 FLHRSE3, Black Ice
2008 FLHTCUSE3, -7/08
2009 FLHTCUSE4, -4/10
2010 FLHTCUSE5-BLK, Crimson Mist Black/Dark Slate
2012 VRSCDX ANV, Brilliant Silver Pearl
2016 FLHTKSE, Black Sparkle
2016 XL1200CX Roadster, Vivid Black
2018 FLFBS ANV
CVO 1480 IBA 26678

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Re: Recall Letter
« Reply #23 on: January 15, 2009, 09:26:03 AM »
Quote from: Louis on January 15, 2009, 09:17:33 AM
So he got no book?

Ride safely,
Louis

HeHe!!! Even I finally got the damn book! ??? ;D

Specially made for CVO Owners! It's got a special Gold Sticker showing how special I really am to the MoCo!!! STF!!! ::) ;)

Hoist! 8)
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Re: Recall Letter
« Reply #24 on: January 15, 2009, 11:10:04 AM »
Quote from: Hoist! on January 15, 2009, 09:26:03 AM
HeHe!!! Even I finally got the damn book! ??? ;D

Specially made for CVO Owners! It's got a special Gold Sticker showing how special I really am to the MoCo!!! STF!!! ::) ;)

Hoist! 8)
Just kidding. And you can be proud of the sticker, all others have no gold but black.

Ride safely,
Louis
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1914 10E, Grey
1956 FLH Custom, Candy Orange
1988 FXRS Custom, "S.O.A."
2000 FLSTF Custom Fat Boy, "Jumpin' Jack Flash"
2000 FXSTS Custom Springer Softail, Grey
2000 FXR4, Candy Tangerine
2001 FXDWG2, Scarlet Red
2005 FLHTCSE2, -9/07
2007 FLHRSE3, Black Ice
2008 FLHTCUSE3, -7/08
2009 FLHTCUSE4, -4/10
2010 FLHTCUSE5-BLK, Crimson Mist Black/Dark Slate
2012 VRSCDX ANV, Brilliant Silver Pearl
2016 FLHTKSE, Black Sparkle
2016 XL1200CX Roadster, Vivid Black
2018 FLFBS ANV
CVO 1480 IBA 26678

Hoist!

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    • CVO2: '99 FXR3 BRIGHT & DARK CANDY BLUE W/FLAMES, STAGE II 80" EVO 5-SPEED +++, "JOY"!!!
    • CVO3: 4: & 5: '85 FXWG BLACK w/CUSTOM FLAMES, 110" EVO 6-SPEED +++ CVO style!!!; '08 NSMC PROSG CUSTOM FXR BASED PRO STREET BLACK, 89" EVO 5-SPEED, VERY FAST!!!; '09 NSMC HSTBBR CUSTOM RIGID HOISTBOBBER, SILVER METALFLAKE BATES SOLO SEAT & TIN w/BLACK WISHBONE FRAME, 80" EVO (w/Shovelhead bottom end) 4-SPEED! VERY COOL!!!
Re: Recall Letter
« Reply #25 on: January 15, 2009, 11:15:26 AM »
Quote from: Louis on January 15, 2009, 11:10:04 AM
Just kidding. And you can be proud of the sticker, all others have no gold but black.

Ride safely,
Louis

HeHe!!! It IS black Louis! With Gold Lettering! Never checked. Just thought I remembered it was a gold label! CRS again I guess!!! :nervous: :nixweiss: :nixweiss: :nixweiss: ;D ;D ;D

Hoist! 8)
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"We wanna be free to ride our machines without being hassled by The Man!"

Traxxion Dynamics Suspension Rules! "It ain't braggin' if you can back it up!"

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    • CVO3: 2001 FXDWG2, Scarlet Red and 2000 FXR4, Candy Tangerine, 1 of 316
Re: Recall Letter
« Reply #26 on: January 15, 2009, 02:34:45 PM »
Quote from: Hoist! on January 15, 2009, 11:15:26 AM
HeHe!!! It IS black Louis! With Gold Lettering! Never checked. Just thought I remembered it was a gold label! CRS again I guess!!! :nervous: :nixweiss: :nixweiss: :nixweiss: ;D ;D ;D

Hoist! 8)
You see. Some stuff Harley gets golden in your memory, regardless of how black it was. Perception becomes reality. All a sign of winter, the no riding season. As soon as the temps get better, we'll have more opportunity to direct our brain cells to help us negotiate the open road.

Ride safely,
Louis
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1914 10E, Grey
1956 FLH Custom, Candy Orange
1988 FXRS Custom, "S.O.A."
2000 FLSTF Custom Fat Boy, "Jumpin' Jack Flash"
2000 FXSTS Custom Springer Softail, Grey
2000 FXR4, Candy Tangerine
2001 FXDWG2, Scarlet Red
2005 FLHTCSE2, -9/07
2007 FLHRSE3, Black Ice
2008 FLHTCUSE3, -7/08
2009 FLHTCUSE4, -4/10
2010 FLHTCUSE5-BLK, Crimson Mist Black/Dark Slate
2012 VRSCDX ANV, Brilliant Silver Pearl
2016 FLHTKSE, Black Sparkle
2016 XL1200CX Roadster, Vivid Black
2018 FLFBS ANV
CVO 1480 IBA 26678

yort4041

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Re: Recall Letter
« Reply #27 on: January 15, 2009, 10:30:00 PM »
Thanks for the information. I went to another dealer and have an appointment scheduled tmorrow morning.
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tireless

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Re: Recall Letter
« Reply #28 on: January 16, 2009, 06:50:45 PM »
Quote from: dartman on January 14, 2009, 01:34:07 PM
Unless thats the only dealer in 100 mi, I sure would let someone else do the recall

I don't want you to think I'm slamming you but, this makes no sense to me.

1) Dealer states it doesn't show up as eligible for the recall

2) Owner checks H-D website and it doesn't show up either

3) Owner calls H-D and confirms eligibility, recall put back in system

How does this warrant seeking out another dealer to perform the work?
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dartman

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Re: Recall Letter
« Reply #29 on: January 17, 2009, 02:50:41 AM »
Quote from: tireless on January 16, 2009, 06:50:45 PM
I don't want you to think I'm slamming you but, this makes no sense to me.

1) Dealer states it doesn't show up as eligible for the recall

2) Owner checks H-D website and it doesn't show up either

3) Owner calls H-D and confirms eligibility, recall put back in system

How does this warrant seeking out another dealer to perform the work?

Sorry as well, but im amazed that you think that was proper procedure, I had exactly the same experience, except my dealers service Mgr instead of dismissing me after merely checking a web site, went the extra mile got on their hot line to the MOCO and got the glitch solved, why did the owner have to contact HD at all?  its lots simpler for the dealership to get on the phone and resolve a Warranty Issue . IMHO that was poor customer Service, the problem could have been resolved immediately and they would have had a satisfied customer who would have probably returned for other services, there actions or lack of do not merit
 profiting from the Recall.
« Last Edit: January 17, 2009, 03:23:55 AM by dartman »
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