In wanting/needing a new support bracket from Rinehart, I took a shot to see if I could get it for free. Below is the email I sent and the reply. Great customer service in my mind. CVOJOE, I appreciate the email address in your post. [smiley=xyxthumbs.gif]
Karen's email address is karen@bubent.com. I assume that if you've had a rear header already replaced, they would be happy to send you a new bracket.
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If you can provide me with an address, I would be happy to send you our new support bracket at no cost to you.
Karen McRobbie
Warranty Dept.
BUB Enterprises
180 Clydesdale Court
Grass Valley, CA 95945
1-800-934-9739
Fax (530) 273-3406
Operating Hours Monday –Friday
8:00am-3:30pm Pacific Standard Time
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From: Matt Lake
Sent: Thursday, October 27, 2005 6:54 AM
To: Jeagle@bubent.com
Subject: Rinehart Support Bracket
Hello Jennifer,
I obtained your name and email from the web site
www.cvoharley.com. I have a set of the true duals and have replaced the rear header unit once in the year that I have owned them. I have come to learn that Rinehart now has a new and improved mounting system for the rear header pipe. It seems as the mounting system I currently have will fail again. It is just a matter of when and where. My question to you is this. Would it be possible for you to send me the new mounting system in lieu of replacing the pipe in the future? This might be better for both of us. Thank you.
Matt Lake