Here's what I received from Bub regarding the new/improved/badda-bing/badda-boom mounting bracket, looks like they 'get it' as far as customer service in this day and age.
From: karen@bubent.com [mailto:karen@bubent.com]
Sent: Wednesday, November 30, 2005 12:36 PM
Subject: FW: Parts Exchange
I will enter an order to ship you the new bracket @ no charge.
Karen McRobbie
Warranty Dept.
BUB Enterprises
180 Clydesdale Court
Grass Valley, CA 95945
1-800-934-9739
Fax (530) 273-3406
Operating Hours Monday –Friday
8:00am-3:30pm Pacific Standard Time
-----Original Message-----
Sent: Wednesday, November 30, 2005 12:48 PM
To: karen@bubent.com
Subject: RE: Parts Exchange
Thanks Karen! Do you want the other bracket (KR5-1001) returned?
Joe
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No thanks.
Karen McRobbie
Warranty Dept.
BUB Enterprises
180 Clydesdale Court
Grass Valley, CA 95945
1-800-934-9739
Fax (530) 273-3406