Print

Please login or register.
1 Hour 1 Day 1 Week 1 Month Forever
Login with username, password and session length

[Twolanerider]

Please say that when the shop in Kansas sent it back to you they did properly insure the parcel.  If they did it's too obvious damage for UPS to try to avoid.  They're not the fastest to pay claims.  But they do pay them.

[sadunbar]

I am sure you have taken lots of pictures....if not, you should.   My experience is UPS pays claims promptly when the package is lost - but is more difficult regarding damage.  They will make a "judgement" of whether or not the packaging was proper for the shipment.  But, if they determine the packaging was adequate - they will pay the insured amount.  The process can be quite lengthy - especially around the holidays - but they'll pay.

[Plasmaman]

Thank goodness we were dealing with a good reputable company in Kansas. Truett & Osborn have indicated that since they shipped back to us, they are willing to do repairs at no cost to us. I assume that since it was sent on their end they were responsible for the insurance. When I shipped to them I insured for $2000. We are waiting to hear from UPS on what to do. Many pictures were taken from the time box was opened to detailing the damage. I have dealt with UPS on another small claim and they were slow and difficult to deal with. Hope this is a better experience. Thanks for your concern. Will post results with UPS when we hear.

Plasmaman

[Twolanerider]

Thank goodness we were dealing with a good reputable company in Kansas. Truett & Osborn have indicated that since they shipped back to us, they are willing to do repairs at no cost to us. I assume that since it was sent on their end they were responsible for the insurance. When I shipped to them I insured for $2000. We are waiting to hear from UPS on what to do. Many pictures were taken from the time box was opened to detailing the damage. I have dealt with UPS on another small claim and they were slow and difficult to deal with. Hope this is a better experience. Thanks for your concern. Will post results with UPS when we hear.

Plasmaman

As frustrating as it will be for you there's little for you to do.  UPS won't (at least initially) do much at your request.  You weren't the shipper this time so you weren't their paying customer.  The shipper will need to initiate the claim.  UPS will then want to inspect the damage.  They'll do their paperwork and then pay the claim amount to the shipper. 

Don't send it back to the shop yet.  And don't mess with the crate any more than absolutely necessary.  If UPS can't see the damage and the transit container you're giving them leverage to debate the claim.

[Plasmaman]

We saw this coming. Shipped the engine block and pistons back to Kansas for repair of damage done by UPS. Well, guess what, UPS opened my crate in Ft Worth and has determined that no damage ever occurred. I had no idea that Leslie at UPS was also an engine specialist. I guess the big dent in the top of the block will not really need to be sealed or the one in the primary repaired. Heck, who cares if it won't hold oil or compression. I am certain that just by looking, UPS can determine that landing on the crankshaft end could not possibly affect balance. The big dent in the piston surely won't hurt anything either. So guys, if you need any technical assistance with your bikes just call UPS and they will assist you.

I am removed from this fight because Kansas shipped to me and they have to deal with the jerks. Fortunately we have numerous pictures of the damage and the condition of the crate upon arrival in Mineral Wells. Truett and Osborne will make the repairs regardless of UPS. They are good folks to deal with. Hey, FED X how about some business.

Plasmaman

[sadunbar]

We saw this coming. Shipped the engine block and pistons back to Kansas for repair of damage done by UPS. Well, guess what, UPS opened my crate in Ft Worth and has determined that no damage ever occurred. I had no idea that Leslie at UPS was also an engine specialist. I guess the big dent in the top of the block will not really need to be sealed or the one in the primary repaired. Heck, who cares if it won't hold oil or compression. I am certain that just by looking, UPS can determine that landing on the crankshaft end could not possibly affect balance. The big dent in the piston surely won't hurt anything either. So guys, if you need any technical assistance with your bikes just call UPS and they will assist you.

I am removed from this fight because Kansas shipped to me and they have to deal with the jerks. Fortunately we have numerous pictures of the damage and the condition of the crate upon arrival in Mineral Wells. Truett and Osborne will make the repairs regardless of UPS. They are good folks to deal with. Hey, FED X how about some business.

Plasmaman

The only thing they understand....   

[mjb765]

At least the company that did the work is doing the right thing for you.

[fxr4mikey]

Put a Wood W6 cam in her. She'll keep up just fine!

JW

if she does, she won't be keeping up with no modified sporty, she'll be LEADING !!!!!!!!!!!

[fxr4mikey]

Salt in the wound. Word from Kansas was that the crankshaft was not bad but one of the rods did need attention. Most likely the lower end was not causing the vibration but we went ahead and had it totally rebuilt and balanced. The container with engine arrived today. I had built an angle iron frame crate with plywood sides to protect the engine in shipment. The engine was bolted to an engine stand and the stand bolted to the floor of the crate. All four sides and the top clearly marked "THIS END UP". Well, as Abby's bad luck would have it, UPS dropped the crate from considerable height and hit on the crank end. A large dent is in the top of the block and another damaged the primary face. One piston crushed. The engine hit hard enough to rip the plywood floor with engine attached loose and was lying on its side in the crate. So, now we fight with UPS and send the engine back to Kansas to be balanced and damage repaired. This really sucks and as you would expect, Abbynormal is livid.

wow, just unreal !! 

I've been reading your's and Abby's post for a year or so.  I never had anything to add that I thought could help you.
I still don't, but I sure do pass you Good Thoughts that things will improve with ya'll and this FXR4.
Best of Things to you !!!!!!!!!!1

[fxr4mikey]

I was Happy to read that the folks out west are going to do the repairs ... and ship back FedX no DOUBT !!


Let us know how it goes .... GOOD LUCK !!!!

[Plasmaman]

The good news is that we now have the engine back home and will ready to install by tomorrow night. Truett and Osborn did a marvelous job repairing the damage UPS did to the block. You cannot detect the damaged areas from the rest of the block and primary case. I can't say enough good things about them. UPS is another matter. My last conversation with Truett and Osborn indicated that UPS refuses to pay even though they had the crate insured. Folks, they dropped this engine from enough height that it sheared the self tapping screws which held the crate bottom and engine stand secure. Had I known that trained gorillas were going to be running the fork lifts, etc I would have used more screws. This is my second go around with UPS claims and they are both bad. Why pay for the insurance if the first thing they say is "It's not our problem, you should have packed it better". I think at least 60 percent of the folks making claims will just give up and say screw it, it is not worth the hassle so they get out of paying. Our UPS delivery man is a great guy and I am not coming down on the hardworking guys and gals doing their jobs but management sucks. Will give you a report after the bike is completed. The extreme cold is about to hit Texas and my shop is not insulated. May be a few days before we get to ride.

Be safe,
Plasmaman

[faceracer]

Wow sorry to hear what happened! UPS is notorious for throwing your chit around. I purchased a $5k computer from dell in 97 and the local UPS guy dropped it off the truck, then dropped the monitor and computer off his dolly in my driveway which was a steep hill and they rolled down the driveway! I stood and watched the whole thing in horror! I refused delivery and made them send it back to dell! Did not even want to see what the inside looked like!

What can Brown due to you?    Stain my shorts?  

[Artlee]

I had job with UPS back in the early 80s during the Christmas rush. I used to be one of the guys unloading trucks. We used to have a competition amongst ourselves to see who could throw their packages the furthest ( from inside the trucks we were unloading ) and see if the boxes would land on the conveyor belt. Got pretty good at that. Took a few throws to get the right range.The managers didn't care, it was all about unloading trucks as quick as possible. Hopefully it is not like that now. But ever since that job, I have been very very careful how I pack things going via UPS. I have had good luck with FedEx, a bit more expensive, but up here FedEx has done a great job for me. Still, I don't know what goes on in the FedEx warehouse.

Hope your luck has turned for the better.

[sadunbar]

I had job with UPS back in the early 80s during the Christmas rush. I used to be one of the guys unloading trucks. We used to have a competition amongst ourselves to see who could throw their packages the furthest ( from inside the trucks we were unloading ) and see if the boxes would land on the conveyor belt. Got pretty good at that. Took a few throws to get the right range.The managers didn't care, it was all about unloading trucks as quick as possible. Hopefully it is not like that now. But ever since that job, I have been very very careful how I pack things going via UPS. I have had good luck with FedEx, a bit more expensive, but up here FedEx has done a great job for me. Still, I don't know what goes on in the FedEx warehouse.

Hope your luck has turned for the better.

yeah...let's hope..  I assume your performance on this job wasn't one of your prouder moments..   

[Artlee]

Nope not one of my prouder memories. However, when the manager is chewing you for being too slow, you pick up the pace or pick for home. The SOP was to stand in the back of the truck and throw ONLY 6 feet to the belt - that was how it was done. Just sayin'