Well, sorry to hear that. I have had mine out on half a dozen rides and I think it is great. My sun visor works fine and does not cut my vision in half, and the spound system, while not an I-pod I thought sounded fine, especially when compared to harley and the j&M earlier version. I wounder if your helmet fitment is correct. Just a thought.
I thought about that, but it is a large, and fits my noggin pretty good. I tried an XL at a motorcycle show, and it bounced around on my head - way too big.
I actually don't have any problems with the helmet itself, just the sun visor and lo-fi sound - which I think is inferior to the H-D headset.