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[06 Blk Crimson]

I thought I would show you guys the letter going to the CEO of HD about the paint problems with mine/our bikes. I am still working on it, but it is going out in the morning.

Hope this attachment works/            

PENNSYLVANIA

[parothed97]

very professionally composed, my only suggestion would be that our membership is truly in world-wide proportions, not only the US......

well done!

[magicl1]

Well written and an would catch my eye and warrant a personal reply.  Hope it get's past anyone who might screen his mail.  It would be interesting to know if he logs onto this site.  Keep us posted as to any response.  

[06 Blk Crimson]

I was thinking the samething about him seeing it, thats why I  cc:  
Steve Phillips - VP of Quality Control
Robert Dwyer - Customer Service Manager

I dont know if it will work, but we will see, I will keep you all posted.

  

[FR8TRN]

Dwayne, not sure how this is allowed from your corporate letterhead/envelopes, but I guess your the VP so you can make the rules.  I think that will have a positive effect on it actually getting thru.  Honestly, how many letters like this do you think get thru to you though??

[06 Blk Crimson]

Fr8trn, I would like to think all of them, I talk to our customers all the time when I can, and if I don't I make sure that someone from our office does. good or bad I like to know what is going on. We are a small brand in a big brand bussiness ( Pepsi and Coke )

[MJZ]

Fr8trn, I would like to think all of them, I talk to our customers all the time when I can, and if I don't I make sure that someone from our office does. good or bad I like to know what is going on. We are a small brand in a big brand bussiness ( Pepsi and Coke )

[06 Blk Crimson]

cantankerous   lol I had to look that up,   your not getting old your getting better, thats what I tell my wife and kids  [smiley=nixweiss.gif]

[SPIDERMAN]

This is just my two cents based on 52 years of getting what I want out of people. I think you should make nice this first letter. I'm not suggesting you should lie down and be a good dog, but be prepared to hear from the MoCo's legal dept if you're threatening legal action  They are very aggresive about stuff like this  You might want to plead your case from a more positive direction in this letter. Leave out the remarks about other owners etc and stick to your own problems in as polite a fashion as you can. Be prepared to write two, three whatever it takes more letters and get more and more direct with each one

You are an excellent communicator and I'm not suggesting otherwise, I'm just advocating a campaign vice one decisive battle

Big Brian

[SPIDERMAN]

ps  oh chit I gotta do something I hate having done to me  - - - - - lecture    do not mention this website  hopefully one of the moderators will jump in now and tell you why as they have me in the past

[Twolanerider]

Dwayne,
Given our experiences with the MoCo before it's not certain what kind of a response you'll receive.

[SEGeaserGlide06]

I read in one of the cycle mags from H-D that the CEO is waiting to take delivery of his own FLHTCUSE.  Hopefully his has bad paint and he will see our issue is real!!  Fat chance but we can hope. [smiley=help.gif]

[06 Blk Crimson]

Don:

I want to apologize as you are absolutely correct in all your statements above.  I should have notified the site owner prior to posting the letter and am going to revise the letter and take the site portion out.  As I would not want to see any negativity brought to the site or its members.  

In addition, I will only speak on my behalf and the issues that I have, as I would not want to have a negative effect on what other members may be working on either.

All your points were well taken and I really appreciate having this site to turn to and to communicate with other CVO riders about our bikes.  That is one of the reasons why I posted the letter to get feedback prior to sending it.

Thanks again.

[Twolanerider]

Thanks Dwayne.  Appreciate the efforts on your part.  Another thing to consider is that keeping the collective response of several equally hassled but coordinated members in your back pocket for a second volley (should such a thing become necessary) might not be a bad tactic.

Again, best of wishes on a positive response to this.  None of you 06 guys deserves the difficulties you're having to endure simply to get what should have a baseline; a nicely painted bike.

Thanks again,
Don

[Skylane]

Like your style. I will follow up with letter of my own. If nothe else, maybe we can load up his inbox. [smiley=xyxthumbs.gif]