When I dropped my bike off at the dealer, the service writer started it and agreed that there was some unusual sounds coming from the primary side. Today when I called to check on their progress I'm told . . . ( now I know that most of you guys already know what I was told ) . . . that the tech has listened to it and ridden it and everything is NORMAL! He tried to tell me that these 110's all make that noise and it wasn't unusual at all. I asked them if they didn't find it "unusual" that it didn't make this noise for over 14K miles and just started doing it? So far, they have done nothing at all but listen to it! Nobody has removed the outer primary and looked at anything! I'm really frustrated and PO'd that I cannot get proper service performed on my bike. This is the same dealer I bought it from new in 08. Does anybody know of any recourse that can be taken when the dealer refuses to acknowledge there is a problem, other than getting a lawyer?
Find another dealer. Since your bike is covered under the ESP and not the factory warranty, you don't have to go to a franchised Harley dealership. Check with the ESP administrator and find out which independents in your area are authorized to do ESP work.
Getting a lawyer won't faze the truly crappy dealers, they've probably been on the receiving end of tons of complaints and lawsuits already and consider it just another part of doing business. I would definitely contact H-D and let them know about the sorry service at that place. Harley doesn't seem to care much these days, but you never know when they might see the light and start using customer service as part of a dealership's evaluation.
Remember all of this if you decide to buy another bike or accessory in the future. If you continue to do business with that dealership, you can only blame yourself if you get screwed again.
Jerry
Author
Topic: Noise in Primary (Read 30453 times)