Hey Riders,
A few months ago I purchased the blue 2012, love the bike! I traded in my 09 Electra Glide for it, which I purchased in Afghanistan. I am very interested in this thread becuase guess what it happened to me! Here is the story.
My best friend killed himself, and I am stationed in San Diego. Well he is from Arizona so the funeral was there. His wife wanted me to arrange the Patriot Guard Riders for his funeral which I did and I also joined them, great bunch of people. I drive 6 hours to Arizona (my buddy was on his slow honda and couldnt keep up so he slowed me down), did the ride for his funeral, and drove all the way back, and yes my saddlebags were on. Went to work the following Monday (didnt ride upon my return), rode all week long not once taking the bags off, becuase I go on base I always put things in my bags and prior to closing I alwasy check to make sure its connected properly. Well that Friday I am cruising around 80 and I heard a noise, looked back and saw my left saddlebag bouncing down the road. I couldnt believe it.
I let my dealer know and they were in shock, not sure if they believed me or not however they were doing everything they could do to help me out, they got in touch with Harley and I received the there is no way that the bag will fall off when it is properly installed. Now I beg to differ becuase I know it was properly installed. I am an honest person, and if it was my fault I would go in there, tell my story, be pissed off at myself, but I would drop the money to get a new bag however when it is not my fault I will fight tooth and nail for what is right. After the dealership told me this I called Harley, I told them the same story as above except I also told them I received a Bronze Star over there, and they said sorry but there is no way that it would fall off.
I am sorry but something needs to be done. I spoke with a guy named Dave, he would not let me talk to his boss but I think the head guys name is Bill. I am going to raise some hell on this now. I have read every post, people who this has happened to and others that find it hard to believe this has happened.
Riders I am telling you it is a legitimate problem, I dont know how it does it but I think it could be what people said on the previous page. My biggest concern is 1 how do I get a new bag at no cost to me and 2 what is Harley going to do about this wait until someone dies as a result of this before fixing it? I will post again once I get some type of a response from them.